1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved My Dell Latitude E6420 can't start windows and can't repair itself

Discussion in 'Windows 7' started by MaverickZero, Feb 26, 2017.

Thread Status:
Not open for further replies.
Advertisement
  1. MaverickZero

    MaverickZero Thread Starter

    Joined:
    Feb 26, 2017
    Messages:
    3
    It's stuck in this infuriating startup limbo and I have tried Startup Repair, and as you can see, even the computer itself has no idea what's wrong with it. I googled my issue and a suggestion was to try a System Recovery, but when it was about to finish doing its thing, I was told it couldn't complete it.
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,610
    First Name:
    Frank
    If a repair of Windows 7 didn't work, you most likely will need to reinstall Windows 7.

    What's the "service tag" number and "express service code" on that Dell Latitude E6420 laptop?

    Did it come with a Windows 7 reinstall disc?
    Does it have an intact factory restore/system recovery partition?

    -------------------------------------------------------------
     
  3. MaverickZero

    MaverickZero Thread Starter

    Joined:
    Feb 26, 2017
    Messages:
    3
    Service Tag: H2TCBS1
    Express Service Code: 37175516065

    I got the laptop for Christmas from my parents, there was nothing else in the box but the laptop and the charger.

    I don't know what that last bit is, can you explain?
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,610
    First Name:
    Frank
    According to that service tag number and express service code number, you have THIS Dell Latitude E6420 laptop.
    It shipped in February 2012 in the U.S.A. and came with Windows 7 Professional 32-bit.
    A factory restore disc kit didn't come with it, so it should've come with a built-in factory restore partition.
    If you go HERE, then enter the service tag number, then enter the verification code, then click "Check availability", you should be able to download the 3.21 GB-size Windows 7 Professional 32-bit reinstall file so you can create a bootable install disc.
    If that doesn't work, you can also go HERE to purchase the factory restore disc kit.
    Capture.JPG

    --------------------------------------------------------------
     
    MaverickZero likes this.
  5. MaverickZero

    MaverickZero Thread Starter

    Joined:
    Feb 26, 2017
    Messages:
    3
    Thank you so much!
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    78,610
    First Name:
    Frank
    You're welcome, and good luck. (y)

    --------------------------------------------------------------
     
  7. valis

    valis Moderator

    Joined:
    Sep 24, 2004
    Messages:
    75,936
    as it's a dell laptop, you can also do the diagnostic boot to help determine the issue. With the machine off, press and hold the fn key and then power it up. Follow the prompts to the diag boot.
     
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1185941

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice