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My desktop all in one HP Omni 100Pc

Discussion in 'Windows 7' started by sparklysoul, Sep 22, 2016.

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  1. sparklysoul

    sparklysoul Thread Starter

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    Hello:
    Please I really need your help. I don't know what happened with my desktop HP Omni 100Pc. I can turn it on but when it is about using it it completely crash and freezes.
    It has windows 7 home basic 64 bits sp1 . It is an old computer but it was working great.

    I'm unable to restore it to previous point because all my restore points where deleting. I was scanning my computer yesterday with norton antivirus and my hp turned off by itself.
    If want to check my documents or even open a photograph, my computer crashes.
    I used to use auslogic software but as it expired I opted to delete it.
    Sometimes when I wanted to download something and the norton block I would turned off the antivirus for a while and turn it off. I rarely use my computer because mostly I do everything on my mobile device but since I started studying I really need and now it is not working. Please help me I don't know what to do and I don't have money to fix it or buy a new one




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  3. TerryNet

    TerryNet Moderator

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    Could be a defective power supply unit.

    Can you be more specific than "crashes"?

    I'd run diagnostics on the hard drive and memory.
     
  4. sparklysoul

    sparklysoul Thread Starter

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    My computer continues en safe mode running antivirus. It has found two risk and it is struggling to fix it.
    When in referred to "crash" I meant that the screen freezes and my mouse stops working. And sometimes it freezes and the only thing I can see is the wallpaper


    [​IMG]


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  5. TerryNet

    TerryNet Moderator

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    Does it "come back to life" after a pause, or do you have to hold the power button to turn it off?
     
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  6. sparklysoul

    sparklysoul Thread Starter

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    Sometimes it comes back to life, others I have to turn it off


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  7. flavallee

    flavallee Trusted Advisor

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    You appear to have a HP Omni 100 series all-in-one desktop which came with a 90 - 95W external power adapter.

    What's the complete model number of yours?
    (Note: a dash and additional characters after 100 comprises the complete model number)

    What's the exact product number on yours?

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    Last edited: Sep 25, 2016
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