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My external hard drive is no longer recognized.

Discussion in 'Windows 7' started by scrppun1, Jul 30, 2014.

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  1. scrppun1

    scrppun1 Thread Starter

    Jul 30, 2014
    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD Turion(tm) II Ultra Dual-Core Mobile M600, AMD64 Family 16 Model 6 Stepping 2
    Processor Count: 2
    RAM: 3836 Mb
    Graphics Card: AMD M880G with ATI Mobility Radeon HD 4200, 320 Mb
    Hard Drives: C: Total - 460935 MB, Free - 70504 MB; D: Total - 15699 MB, Free - 2528 MB;
    Motherboard: Quanta, 3638
    Antivirus: avast! Antivirus, Updated and Enabled

    Almost a year ago I purchased an Ironkey H80 1 TB external hard drive for my laptop because I was getting very low on space and my computer had become extremely sluggish and slow. I followed the instructions to the letter and implemented my username and password. All was well, I used it from time to time without any incidents or problems. Until yesterday when I plugged it in and clicked on the access folder and instead of being able to input my information in order to unlock the device and gain access to my stored files, I received the following message instead: "The image on this device does not contain a proper end user license agreement. Please halt usage of this product and contact your administrator to fix the image and apply it to your device." I contacted both Ironkey tech support and spoke to a rep, who sent me a link which referred me to Microsoft. After over 3 hours of trying their step by step instructions and the 2nd accidental call disconnect, I was no closer to getting this issue resolved. But from what I could gather from what both reps told me and doing searches/reading articles on the Microsoft website it is a network mapping issue where there was a collision between the letter drives that were assigned when I first connected the external hard drive to my computer and how my computer either changed that assigned letter or deleted it, or something like that. This is speculation based on the few bits and pieces I could understand. I even downloaded a hotfix from Microsoft that supposedly dealt with this kind of problem, but I could not get it to run because it was created for Windows XP. I would really appreciate any feedback about how to straighten out this mess. At this point I'm not even sure if this problem can be fixed let alone how to do it. But if there is, I am good at following steps. So I hope this is the case. Thank you for you time and attention in this matter and I thank you in advance for any suggestions you can provide. I look forward to hearing your responses.
  2. Frozwire


    Jun 20, 2014
    Hi Welcome to TSG Forums,

    Is your computer connected to a network domain? Have you also tried to plug the external drive to a different computer?
  3. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    What's the complete model number of that HP Pavilion dv7 series laptop?

    There will be a dash and additional characters after dv7 that comprises the complete model number.

    Also advise what the part/product number(P/N) on it is.

    That laptop appears to have a 500 GB hard drive which is about 85% full.

    That's one reason for the slowness, but it's my guess it also has a large number of running processes.


    I've never used an external hard drive, so I can't address any issues with yours.

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