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My files are missing when i open THIS PC twice

Discussion in 'Windows 10' started by erfankm7, Jul 9, 2017.

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  1. erfankm7

    erfankm7 Thread Starter

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    Hi, please help me to fix this bug

    I reset windows explorer from task manager , first it fix and This Pc shows everything but in the second time all of my files are missing
    upload_2017-7-9_12-5-1.png
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    First, what problems led you to reset Windows Explorer?

    Second, did you follow the procedure of clicking on Windows Explorer in Task Manager and then clicking on the Restart Button?

    Third, if that's the case and you said it worked the first time but not the second time, why did you do it twice?

    It appears that Windows Explorer failed to start the second time and therefore isn't running so it can't display. Did you try a simple reboot? The process should start up again automatically when needed.
     
  3. erfankm7

    erfankm7 Thread Starter

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    First of all, thank you for Answering my questions

    I click reset button because This Pc doesn't show anything; after I reset windows explorer, all of my folders and drivers become visible

    for example, I want to see one movie in one of my drivers. I open THIS PC and go to one driver and see my movie. if I close THIS PC and then open it all of my driver and folders become invisible like what you see in the picture; I should reset windows explorer
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Had you recently upgraded to Windows 10 from another operating system?

    What devices (printer, phone, etc.) do you have connected to the PC?
     
  5. erfankm7

    erfankm7 Thread Starter

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    No, I have windows 10 for 1 year and this problem happened recently to my laptop.

    no devices
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Just to be clear, are we talking about a laptop or a PC? I wan't sure if you meant you had the same problem on another device (laptop) besides this one.
     
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  7. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    As far as I can see from your screenshot of the blank explorer window in the notifications area to the right of the taskbar and immediately to the right of the date and time when you posted it on sunday 9 July there are 16 notifications to you
    Are you able to open that to see what is being reported to you

    Often this problem is caused by registry problems relating to explorer and those problems are themselves often caused by the user interfering with the registry

    Please examine the mentioned apparent 16 alerts and report if you have been changing entries in the registry

    What AV are you using Defender or a third party one

    There is as far as I know no RESET button on task manager in windows 10 for explorer process I thought it was a restart button
    Please clarify this
    right click explorer in task manager
    click open file location
    you should then be in the windows directory and explorer should be highlighted
    right click that entry
    if it appears click scan with defender or whatever if anything it offers a scan with
    IF those results do not report anything continue as below


    Clean boot the computer and see if in clean boot the problem still occurs
    https://support.microsoft.com/en-gb/help/929135/how-to-perform-a-clean-boot-in-windows

    Please take care to follow instructions for clean boot carefully ensuring you hide all Microsoft services before disabling all others

    Please post results
     
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  8. erfankm7

    erfankm7 Thread Starter

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    That's work; thank you so much; it was awsome; I had this problem for 2 years
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    So what was it that actually worked please?
     
  10. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    As per my colleagues post as above
    Presuming that it was clean boot that is not the solution that is only the partial discovery of the cause
    It is either a startup program/app or a third party service
    What is now the way forward is to use clean boot troubleshooting
    as here
    1. Log on to the computer by using an account that has administrator rights.
    2. From Start, search for msconfig. (In Windows 10, use the Search box from the Start menu. In Windows 8 or 8.1, swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search.)
    3. Select msconfig or System Configuration from the search results.
    4. Tap or click the Services tab, and then tap or click to select the Hide all Microsoft services check box.
    5. Tap or click to select the upper half of the check boxes in the Service list.
    6. Tap or click OK, and then tap or click Restart.
      1. After the computer finishes restarting, determine whether the problem still occurs.
      2. If the problem still occurs, repeat steps 1 through 6, but clear the lower half of the check boxes in the Service list that you originally selected.
    • If the problem does not occur, repeat steps 1 through 6, and select only the upper half of the remaining check boxes that are cleared in the Service list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem when only one service is selected in the Service list, this means that the selected service causes the problem, and you should go to step 11. If no service causes the problem, go to step 8.
    1. Repeat steps 1 and 3 in this section.
    2. Tap or click the Startup tab, and then tap or click to select the upper half of the check boxes in the Startup Item list.
      1. Click OK, and then click Restart.
      2. If the problem still occurs, repeat steps 8 and 9, but clear the lower half of the checked boxes in the Startup Item list that you originally selected.
    • If the problem does not occur, repeat steps 8 and 9, and select only the upper half of the remaining check boxes that are cleared in the Startup Item list. Repeat these steps until you have selected all the check boxes.
    • If you still experience the problem after only one Startup Item is selected in the Startup Item list, this means that the selected Startup Item causes the problem, and you should go to step 11. If no Startup Item causes this problem, a Microsoft service probably causes the problem. To determine which Microsoft service may be causing the problem, repeat steps 1 through 7 without selecting the Hide all Microsoft services check box in each step.
    1. After you determine the startup item or the service that causes the problem, contact the program manufacturer to determine whether the problem can be resolved. Or, run the System Configuration utility, and then tap or click to clear the check box for the problem item.
    Copied and pasted from the link I sent you on post 7.
    Also it would have helped if you had answered the questions asked
    You cannot leave it in clean boot as too many aspects of the installation will not be functioning.

    Finally when you reply please type in the box that appears when you return to the topic
    Please do NOT reply by clicking reply on this post, as that will quote ALL of this back to me
     
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