My friend opened up an email with a bug in it.

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hisbeauty4ashes

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Hi all my friend had windows 7 64bit. Well she said she opened an email with a bug in it. I tried running Malware Bytes and Anti spyware and nothing appears at all on either. So because nothing is showing up on either spyware makes me think this bug is suppressing or hiding in the background. The reason I think that is because that happened to me when I had a Trojan before.

Is there anything we can run to make sure this thing is dealt with?

Thanks
 

flavallee

Frank
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my friend had windows 7 64bit. Well she said she opened an email with a bug in it.
Can you be more specific as to what happened with this "bug"?

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hisbeauty4ashes

Thread Starter
Joined
Oct 27, 2009
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She said when she opened up the email it was blank. However things kind of started acting funny like there was a bug. Not exactly sure what she means. Humm
 

flavallee

Frank
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Click Start - Run, then type in

%temp% (% is the percentage symbol on the number 5 key)

and then click OK.

Click Start - Run, then type in

c:\windows\temp

and then click OK.

Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, restart the computer.

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Go to Start - Run - MSCONFIG - OK - "Startup" tab.

Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

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flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,085
Okay in the percentage fold has many folders and not sure which one to delete.
EVERYTHING in %temp% can be deleted.

That temp folder is a good place for "nasties" to hide, so deleting its contents on a regular basis is a good idea.

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