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My friend opened up an email with a bug in it.

Discussion in 'Windows 7' started by hisbeauty4ashes, Feb 10, 2013.

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  1. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

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    Hi all my friend had windows 7 64bit. Well she said she opened an email with a bug in it. I tried running Malware Bytes and Anti spyware and nothing appears at all on either. So because nothing is showing up on either spyware makes me think this bug is suppressing or hiding in the background. The reason I think that is because that happened to me when I had a Trojan before.

    Is there anything we can run to make sure this thing is dealt with?

    Thanks
     
  2. flavallee

    flavallee Trusted Advisor

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    Can you be more specific as to what happened with this "bug"?

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  3. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

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    She said when she opened up the email it was blank. However things kind of started acting funny like there was a bug. Not exactly sure what she means. Humm
     
  4. flavallee

    flavallee Trusted Advisor

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    Click Start - Run, then type in

    %temp% (% is the percentage symbol on the number 5 key)

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, restart the computer.

    --------------------------------------------------------

    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    --------------------------------------------------------
     
  5. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

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    Okay in the percentage fold has many folders and not sure which one to delete.
     
  6. hisbeauty4ashes

    hisbeauty4ashes Thread Starter

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    AVG is the only with a check next to it.
     
  7. flavallee

    flavallee Trusted Advisor

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    EVERYTHING in %temp% can be deleted.

    That temp folder is a good place for "nasties" to hide, so deleting its contents on a regular basis is a good idea.

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  8. flavallee

    flavallee Trusted Advisor

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    Okay, good.

    Just making sure there's no "nasty" in the startup list.

    -----------------------------------------------------------------
     
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