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my HP windows 8 computer wont reset

Discussion in 'Windows 8' started by KayleighRelph, Nov 27, 2013.

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  1. KayleighRelph

    KayleighRelph Thread Starter

    Joined:
    Nov 27, 2013
    Messages:
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    So I click on remove everything and reinstall windows, it goes to the logo saying restarting/preparing but the after that it goes to a black screen and stay there forever. :( I really need to reset my laptop. Its been running really slow lately.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,410
    First Name:
    Frank
    What's the model name and model number of your HP laptop?

    What's the part/product number(P/N) on it?

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