1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

MY IE Homepage keeps defaulting to about:blank

Discussion in 'Virus & Other Malware Removal' started by jcooper75, Feb 11, 2005.

Thread Status:
Not open for further replies.
Advertisement
  1. jcooper75

    jcooper75 Thread Starter

    Joined:
    Feb 11, 2005
    Messages:
    8
    I need your help. I have been trying to get rid of this about:blank issue for about a week now. I have been reading your thread from other members but I cannot seem to get this off my PC.

    I ran Hijackthis App and the results are listed below, can you help:

    Logfile of HijackThis v1.99.0
    Scan saved at 11:27:57 AM, on 2/11/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Sygate\SSA\smc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ActivCard\accoca.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Connected\CBRegCap.EXE
    C:\Program Files\Connected\CBlaunch.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Symantec AntiVirus\SavRoam.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Common Files\ActivCard\acautoreg.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\mfctf.exe
    C:\WINDOWS\System32\atiptaxx.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\WINDOWS\System32\hphmon03.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
    C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd.exe
    C:\WINDOWS\mfciq.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Connected\CBSysTray.exe
    C:\Documents and Settings\JACOOP\RC\Utilities\multiDesk\multiDesk.exe
    C:\Program Files\Jabber\Messenger\JabberMessenger.exe
    C:\Download Files\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Hewlett-Packard
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autocache.hp.com
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {73156990-7CC1-9E5B-7282-2852A986EDAB} - C:\WINDOWS\system32\javand32.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SSA\smc.exe -startgui
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
    O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickPassword] C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\HP\HP Software Update\HPWuSchd.exe"
    O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\System32\tibs5.exe
    O4 - HKLM\..\Run: [45.tmp] C:\DOCUME~1\JACOOP\LOCALS~1\Temp\45.tmp.exe 0 28129
    O4 - HKLM\..\Run: [mfciq.exe] C:\WINDOWS\mfciq.exe
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe
    O4 - Global Startup: Agent Locator II.lnk = C:\Program Files\HP Tools\Agent Locator II\al.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Reflection X - (runs minimized as service).lnk = C:\Documents and Settings\JACOOP\Startup.bat
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://athp.hp.com
    O16 - DPF: HPVC component - http://vrm05.win2000.hpe-learning.c...mponent4100.cab
    O16 - DPF: HPVC resources - http://vrm05.win2000.hpe-learning.c...sources4100.cab
    O16 - DPF: HPVC signed - http://vrm05.win2000.hpe-learning.c.../signed4100.cab
    O16 - DPF: HPVC support - http://vrm05.win2000.hpe-learning.c...support4100.cab
    O16 - DPF: HPVC vminfo - http://vrm13.win2000.hpe-learning.c...ents/vminfo.cab
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.fastaccess.com/sdcco...oad/tgctlcm.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...467&clcid=0x409
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\Software\..\Telephony: DomainName = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.ne t
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.ne t
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.ne t
    O23 - Service: ActivCard Gold Autoregister - ActivCard S.A. - C:\Program Files\Common Files\ActivCard\acautoreg.exe
    O23 - Service: ActivCard Gold service - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Connected RegCap - Connected Corporation - C:\Program Files\Connected\CBRegCap.EXE
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Connected Launcher - Connected Corporation - C:\Program Files\Connected\CBlaunch.exe
    O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: OracleOracleClientCache - Unknown - c:\oracle\ora81\BIN\ONRSD.EXE
    O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
    O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
    O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Sygate Security Agent - Sygate Technologies, Inc. - C:\Program Files\Sygate\SSA\smc.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: Workstation NetLogon Service - Unknown - C:\WINDOWS\sdkmy32.exe (file missing)
     
  2. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi jcooper75, Welcome to TSG!! :)

    Click here to download CWShredder. Do Not run it yet. Download it to the desktop and have it ready to run later.

    ____________________________________________________________________

    Click here to download AboutBuster created by Rubber Ducky.

    Unzip AboutBuster to the Desktop then click the "Update Button" then click "Check for Update" and download the updates and then click "Exit" because I don't want you to run it yet. Just get the updates so it is ready to run later in safe mode.
    _____________________________________________________________________

    Now go ahead and set your computer to show hidden files like so:

    Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
    Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"

    ______________________________________________________________________

    Print out these instructions or save them to your desktop as a text file with Notepad.
    ______________________________________________________________________

    Sign off the internet and remain offline until this procedure is complete. Unplug your modem or disconnect the cable or phone line. You must follow these directions exactly and you cannot skip any part of it.

    If you have any questions ask them before you begin if you don't have another computer to access the internet.
    ______________________________________________________________________

    Restart to safe mode.
    How to start your computer in safe mode


    Perform the following steps in safe mode:



    Run HJT again and put a check in the following:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\gxgye.dll/sp.html#28129
    R3 - Default URLSearchHook is missing
    O2 - BHO: (no name) - {73156990-7CC1-9E5B-7282-2852A986EDAB} - C:\WINDOWS\system32\javand32.dll
    O4 - HKLM\..\Run: [tibs5] C:\WINDOWS\System32\tibs5.exe
    O4 - HKLM\..\Run: [45.tmp] C:\DOCUME~1\JACOOP\LOCALS~1\Temp\45.tmp.exe 0 28129
    O4 - HKLM\..\Run: [mfciq.exe] C:\WINDOWS\mfciq.exe
    O23 - Service: Workstation NetLogon Service - Unknown - C:\WINDOWS\sdkmy32.exe (file missing)

    Close all applications and browser windows before you click "fix checked".


    Delete these files:
    C:\WINDOWS\gxgye.dll
    C:\WINDOWS\mfciq.exe
    C:\WINDOWS\sdkmy32.exe
    C:\WINDOWS\system32\javand32.dll
    C:\WINDOWS\System32\tibs5.exe


    Navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Next navigate to the C:\Documents and Settings\Administrator (Repeat for all user names)\Local Settings\Temp folder.
    Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

    ________________________________________________________________________

    Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.
    _______________________________________________________________________

    Finally, run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do it's thing.
    _______________________________________________________________________

    Boot back into Windows now.

    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
    Restart your computer.



    Go here and do an online virus scan.

    Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.



    This hijacker is known to alter or delete certain files so check this out please:

    Download the Hoster from here . UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.

    If you have Spybot S&D installed you will also need to replace one file.
    Go here and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

    Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.
    Find shell.dll and right click on it. Choose Copy from the menu.
    Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.


    control.exe may have been deleted.
    See if control.exe is present in C:\windows\system32

    If control.exe isn't there, go here, and download control.exe per the instructions at the site.

    IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! If they have been changed, reset your active x security settings in IE as recommended here.



    When you are sure you are clean turn System Restore back on and create a restore point.

    To create a restore point:

    Single-click Start and point to All Programs.
    Mouse over Accessories, then System Tools, and select System Restore.
    In the System Restore wizard, select the box next the text labeled "Create a restore point" and click the Next button.
    Type a description for your new restore point. Something like "After trojan/spyware cleanup". Click Create and you're done.


    Post another HJT log.
     
  3. jcooper75

    jcooper75 Thread Starter

    Joined:
    Feb 11, 2005
    Messages:
    8
    Thank You Very Much. Cybertech my headache is GONE. I followed every step and it worked. Thanks again for your assistance. No popups; my PC speed is back.
     
  4. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    I would like to see on last HJT log.
     
  5. jcooper75

    jcooper75 Thread Starter

    Joined:
    Feb 11, 2005
    Messages:
    8
    Here is the latest hijacthis file. I am getting the aboutblank and slow browser lately.

    Again thanks for your assistance.

    James

    Logfile of HijackThis v1.99.0
    Scan saved at 3:41:24 PM, on 3/16/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Sygate\SSA\smc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ActivCard\accoca.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Connected\CBRegCap.EXE
    C:\Program Files\Connected\CBlaunch.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Symantec AntiVirus\SavRoam.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Common Files\ActivCard\acautoreg.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\atiptaxx.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\WINDOWS\System32\hphmon03.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
    C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Connected\CBSysTray.exe
    C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
    C:\Program Files\Jabber\Messenger\JabberMessenger.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\AIM\aim.exe
    C:\Documents and Settings\JACOOP\RC\Utilities\multiDesk\multiDesk.exe
    C:\WINDOWS\winou32.exe
    C:\WINDOWS\syscb.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Download Files\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nnuoe.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\znnmz.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\znnmz.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nnuoe.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\znnmz.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Hewlett-Packard
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autocache.hp.com
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {94B07238-5DA7-46C7-3E9F-22E42CC1710A} - C:\WINDOWS\netpm.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SSA\smc.exe -startgui
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
    O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickPassword] C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [syscb.exe] C:\WINDOWS\syscb.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe
    O4 - Global Startup: Agent Locator II.lnk = C:\Program Files\HP Tools\Agent Locator II\al.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Reflection X - (runs minimized as service).lnk = C:\Documents and Settings\JACOOP\Startup.bat
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://athp.hp.com
    O16 - DPF: HPVC component - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/component4100.cab
    O16 - DPF: HPVC resources - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/resources4100.cab
    O16 - DPF: HPVC signed - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/signed4100.cab
    O16 - DPF: HPVC support - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/support4100.cab
    O16 - DPF: HPVC vminfo - http://vrm13.win2000.hpe-learning.com/Room1//requirements/vminfo.cab
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.fastaccess.com/sdccommon/download/tgctlcm.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\Software\..\Telephony: DomainName = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.net
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.net
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.net
    O23 - Service: ActivCard Gold Autoregister - ActivCard S.A. - C:\Program Files\Common Files\ActivCard\acautoreg.exe
    O23 - Service: ActivCard Gold service - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Connected RegCap - Connected Corporation - C:\Program Files\Connected\CBRegCap.EXE
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Connected Launcher - Connected Corporation - C:\Program Files\Connected\CBlaunch.exe
    O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: OracleOracleClientCache - Unknown - c:\oracle\ora81\BIN\ONRSD.EXE
    O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
    O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
    O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Sygate Security Agent - Sygate Technologies, Inc. - C:\Program Files\Sygate\SSA\smc.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: Network Security Service (NSS) - Unknown - C:\WINDOWS\winou32.exe
     
  6. jcooper75

    jcooper75 Thread Starter

    Joined:
    Feb 11, 2005
    Messages:
    8
    Recent Hijackthis Logfile 031605

    --------------------------------------------------------------------------------

    Here is the latest hijacthis file. I am getting the aboutblank and slow browser lately.

    Again thanks for your assistance.

    James

    Logfile of HijackThis v1.99.0
    Scan saved at 3:41:24 PM, on 3/16/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Sygate\SSA\smc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\ActivCard\accoca.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Connected\CBRegCap.EXE
    C:\Program Files\Connected\CBlaunch.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Symantec AntiVirus\SavRoam.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Common Files\ActivCard\acautoreg.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\atiptaxx.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\WINDOWS\System32\hphmon03.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
    C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Connected\CBSysTray.exe
    C:\PROGRA~1\MICROS~2\Office10\OUTLOOK.EXE
    C:\Program Files\Jabber\Messenger\JabberMessenger.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\AIM\aim.exe
    C:\Documents and Settings\JACOOP\RC\Utilities\multiDesk\multiDesk.exe
    C:\WINDOWS\winou32.exe
    C:\WINDOWS\syscb.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\Download Files\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nnuoe.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\znnmz.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\znnmz.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nnuoe.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\znnmz.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Hewlett-Packard
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autocache.hp.com
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {94B07238-5DA7-46C7-3E9F-22E42CC1710A} - C:\WINDOWS\netpm.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SSA\smc.exe -startgui
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
    O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickPassword] C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [syscb.exe] C:\WINDOWS\syscb.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe
    O4 - Global Startup: Agent Locator II.lnk = C:\Program Files\HP Tools\Agent Locator II\al.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Reflection X - (runs minimized as service).lnk = C:\Documents and Settings\JACOOP\Startup.bat
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://athp.hp.com
    O16 - DPF: HPVC component - http://vrm05.win2000.hpe-learning.c...mponent4100.cab
    O16 - DPF: HPVC resources - http://vrm05.win2000.hpe-learning.c...sources4100.cab
    O16 - DPF: HPVC signed - http://vrm05.win2000.hpe-learning.c.../signed4100.cab
    O16 - DPF: HPVC support - http://vrm05.win2000.hpe-learning.c...support4100.cab
    O16 - DPF: HPVC vminfo - http://vrm13.win2000.hpe-learning.c...ents/vminfo.cab
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.fastaccess.com/sdcco...oad/tgctlcm.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?lin...467&clcid=0x409
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\Software\..\Telephony: DomainName = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.ne t
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.ne t
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.ne t
    O23 - Service: ActivCard Gold Autoregister - ActivCard S.A. - C:\Program Files\Common Files\ActivCard\acautoreg.exe
    O23 - Service: ActivCard Gold service - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Connected RegCap - Connected Corporation - C:\Program Files\Connected\CBRegCap.EXE
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Connected Launcher - Connected Corporation - C:\Program Files\Connected\CBlaunch.exe
    O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: OracleOracleClientCache - Unknown - c:\oracle\ora81\BIN\ONRSD.EXE
    O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
    O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
    O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Sygate Security Agent - Sygate Technologies, Inc. - C:\Program Files\Sygate\SSA\smc.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    O23 - Service: Network Security Service (NSS) - Unknown - C:\WINDOWS\winou32.exe
     
  7. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    It's the same thing again...

    Click here to download getservice.zip and unzip it to your desktop. Open the Getservice folder and click on the getservices.bat file. A notepad will open up with a long list of Services. Please save that notepad file and attach it to your next reply to this thread. It will be easier to attach it rather than copy and paste because it will be too long to paste in one post.

    Also post another HJT log and make no changes or reboots until you get a response as the log will change and be of no use.
     
  8. jcooper75

    jcooper75 Thread Starter

    Joined:
    Feb 11, 2005
    Messages:
    8
    I have attched both files.

    Again, thanks for your assistance.

    James
     

    Attached Files:

  9. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    jcooper75, I have requested another tech help you this time around since I was not able to complete the removal.

    Please stand by...
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,034
    Some of these programs you already have so you won't have to redownload them.

    First click: http://forums.techguy.org/attachment.php?attachmentid=44318

    to download cwsserviceremove.zip and unzip it to your desktop and have it ready to run later.
    ___________________________________________________________________________

    Click http://www.intermute.com/spysubtract/cwshredder_download.html to download CWShredder. Do Not run it yet. Download it to the desktop and have it ready to run later.

    ____________________________________________________________________

    Click: http://www.downloads.subratam.org/AboutBuster.zip to download AboutBuster created by Rubber Ducky.

    Unzip AboutBuster to the Desktop then click the "Update Button" then click "Check for Update" and download the updates and then click "Exit" because I don't want you to run it yet. Just get the updates so it is ready to run later in safe mode.
    _____________________________________________________________________

    Now go ahead and set your computer to show hidden files like so:

    Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
    Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    ______________________________________________________________________

    Sign off the Internet and remain offline until this procedure is complete. Unplug your modem or disconnect the cable or phone line. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.
    ______________________________________________________________________


    Click Start > Run > and type in:

    services.msc

    Click OK.

    In the services window find Network Security Service (NSS).
    Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. Exit the Services utility.


    Restart to safe mode.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

    Perform the following steps in safe mode:
    ____________________________________________________________________

    Double click on the cwsserviceemove.reg file you downloaded at the beginning to enter into the registry. Answer yes when asked to have its contents added to the registry.
    ____________________________________________________________________

    Go to Start > Run and type Hijackthis. Press enter to start HijackThis. DO NOT OPEN ANYTHING ELSE!

    Put a check by these entries in Hijack This and click the "Fix Checked" button:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nnuoe.dll/sp.html#28129

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\znnmz.dll/sp.html#28129

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\znnmz.dll/sp.html#28129

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\nnuoe.dll/sp.html#28129

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\znnmz.dll/sp.html#28129

    R3 - Default URLSearchHook is missing

    O2 - BHO: (no name) - {94B07238-5DA7-46C7-3E9F-22E42CC1710A} - C:\WINDOWS\netpm.dll

    O4 - HKLM\..\Run: [syscb.exe] C:\WINDOWS\syscb.exe

    O23 - Service: Network Security Service (NSS) - Unknown - C:\WINDOWS\winou32.exe


    Find and delete these files:

    C:\WINDOWS\znnmz.dll
    C:\WINDOWS\nnuoe.dll
    C:\WINDOWS\znnmz.dll
    C:\WINDOWS\netpm.dll
    C:\WINDOWS\syscb.exe
    C:\WINDOWS\winou32.exe

    In safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

    ________________________________________________________________________

    Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.
    _______________________________________________________________________

    Finally, run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do its thing.
    _______________________________________________________________________

    Boot back into Windows now.

    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
    Restart your computer.

    Go to: http://housecall.trendmicro.com/ and do an online virus scan.

    Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.


    This hijacker is known to alter or delete certain files so check this out please:

    Download the Hoster from: http://members.aol.com/toadbee/hoster.zip. UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.

    If you have Spybot S&D installed you will also need to replace one file. Go to: http://www.spywareinfo.com/~merijn/winfiles.html and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

    Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.

    Find shell.dll and right click on it. Choose Copy from the menu.
    Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu. Otherwise, you can download following the instructions here: http://www.bleepingcomputer.com/files/shellxp.php


    control.exe may have been deleted.
    See if control.exe is present in C:\windows\system32

    If control.exe isn't there, go to: http://www.richardthelionhearted.com/~merijn/winfiles.html#control, and download control.exe per the instructions at the site.

    IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! Reset your ActiveX security settings like so... Go to Internet Options > Security > Internet, press 'default level', then OK.
    Now press "Custom Level."
    In the ActiveX section, set the first two options (Download signed and unsigned ActiveX controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.

    Reboot and post another Hijack This log please.
     
  11. jcooper75

    jcooper75 Thread Starter

    Joined:
    Feb 11, 2005
    Messages:
    8
    I performed your entire instructions and I still have the problem. I have attached a new file.

    Coop75
     

    Attached Files:

  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,034
    Logfile of HijackThis v1.99.0
    Scan saved at 3:00:51 PM, on 3/28/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Sygate\SSA\smc.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\apite32.exe
    C:\Program Files\Common Files\ActivCard\accoca.exe
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Connected\CBRegCap.EXE
    C:\Program Files\Connected\CBlaunch.exe
    C:\Program Files\Symantec AntiVirus\DefWatch.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
    C:\Program Files\Symantec AntiVirus\SavRoam.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Symantec AntiVirus\Rtvscan.exe
    C:\Program Files\Common Files\ActivCard\acautoreg.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\atiptaxx.exe
    C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    C:\WINDOWS\System32\hphmon03.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe
    C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    C:\PROGRA~1\SYMANT~1\VPTray.exe
    C:\PROGRA~1\HEWLET~1\PHOTOS~1\HPSHAR~1\hpgs2wnf.exe
    C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\System32\HPHipm09.exe
    C:\Program Files\HP Tools\Agent Locator II\al.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\interMute\SpySubtract\SpySub.exe
    C:\Program Files\WinZip\WZQKPICK.EXE
    C:\Program Files\Connected\CBSysTray.exe
    C:\WINDOWS\system32\netib32.exe
    C:\WINDOWS\system32\ntvdm.exe
    C:\Download Files\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qdluj.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qdluj.dll/sp.html#28129
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.cnn.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\qdluj.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qdluj.dll/sp.html#28129
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qdluj.dll/sp.html#28129
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\qdluj.dll/sp.html#28129
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Hewlett-Packard
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,AutoConfigURL = http://autocache.hp.com
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {4CDA0B6E-9875-A175-8039-A5130A734291} - C:\WINDOWS\system32\sysjy32.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SSA\smc.exe -startgui
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb04.exe
    O4 - HKLM\..\Run: [HPHmon03] C:\WINDOWS\System32\hphmon03.exe
    O4 - HKLM\..\Run: [CXMon] "C:\Program Files\Hewlett-Packard\PhotoSmart\Photo Imaging\Hpi_Monitor.exe"
    O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\PhotoSmart\HP Share-to-Web\hpgs2wnd.exe
    O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
    O4 - HKLM\..\Run: [QuickPassword] C:\Program Files\ActivCard\ActivCard Gold\agquickp.exe
    O4 - HKLM\..\Run: [MMTray] C:\Program Files\Musicmatch\Musicmatch Jukebox\mm_tray.exe
    O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
    O4 - HKLM\..\Run: [netib32.exe] C:\WINDOWS\system32\netib32.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - Startup: Connected TaskBar Icon.LNK = C:\Program Files\Connected\CBSysTray.exe
    O4 - Global Startup: Agent Locator II.lnk = C:\Program Files\HP Tools\Agent Locator II\al.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O4 - Global Startup: Reflection X - (runs minimized as service).lnk = C:\Documents and Settings\JACOOP\Startup.bat
    O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
    O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
    O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
    O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
    O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O14 - IERESET.INF: START_PAGE_URL=http://athp.hp.com
    O16 - DPF: HPVC component - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/component4100.cab
    O16 - DPF: HPVC resources - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/resources4100.cab
    O16 - DPF: HPVC signed - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/signed4100.cab
    O16 - DPF: HPVC support - http://vrm05.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/support4100.cab
    O16 - DPF: HPVC vminfo - http://vrm13.win2000.hpe-learning.com/Room1//requirements/vminfo.cab
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.fastaccess.com/sdccommon/download/tgctlcm.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\Software\..\Telephony: DomainName = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.net
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = americas.cpqcorp.net
    O17 - HKLM\System\CS2\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.net
    O17 - HKLM\System\CCS\Services\Tcpip\Parameters: SearchList = atl.hp.com,americas.hpqcorp.net,americas.cpqcorp.net,hpqcorp.net,cpqcorp.net
    O23 - Service: Remote Procedure Call (RPC) Helper - Unknown - C:\WINDOWS\system32\apite32.exe
    O23 - Service: ActivCard Gold Autoregister - ActivCard S.A. - C:\Program Files\Common Files\ActivCard\acautoreg.exe
    O23 - Service: ActivCard Gold service - ActivCard - C:\Program Files\Common Files\ActivCard\accoca.exe
    O23 - Service: Ati HotKey Poller - Unknown - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: Connected RegCap - Connected Corporation - C:\Program Files\Connected\CBRegCap.EXE
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: Connected Launcher - Connected Corporation - C:\Program Files\Connected\CBlaunch.exe
    O23 - Service: Symantec AntiVirus Definition Watcher - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
    O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: OracleOracleClientCache - Unknown - c:\oracle\ora81\BIN\ONRSD.EXE
    O23 - Service: PictureTaker - LANovation - C:\WINDOWS\System32\PCTKRNT.SYS
    O23 - Service: Pml Driver - HP - C:\WINDOWS\System32\HPHipm09.exe
    O23 - Service: SAVRoam - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
    O23 - Service: Sygate Security Agent - Sygate Technologies, Inc. - C:\Program Files\Sygate\SSA\smc.exe
    O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,034
    The files have all changed now and we have to start over. Far too much time has elapsed here since I posted the instructions. If you really want to fix this then I need a commitment from you that you will stick with it and carry out the instructions. I'm willing if you are.
     
  14. jcooper75

    jcooper75 Thread Starter

    Joined:
    Feb 11, 2005
    Messages:
    8
    OK that's fine. You have my commitment. Where do we go from here?
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    112,034
    Sign off the Internet and remain offline until this procedure is complete. Unplug your modem or disconnect the cable or phone line. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.

    Click Start > Run > and type in:

    services.msc

    Click OK.

    In the services window find Remote Procedure Call (RPC) Helper.
    Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. Exit the Services utility.

    CAUTION: There is also a service named Remote Procedure Call (RPC) Locator and one called Remote Procedure Call (RPC) . These are the legitimate services. Do not stop those two.

    Restart to safe mode.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

    Perform the following steps in safe mode:
    ____________________________________________________________________

    Double click on the cwsserviceemove.reg file you downloaded at the beginning to enter into the registry. Answer yes when asked to have its contents added to the registry.
    ____________________________________________________________________

    Go to Start > Run and type Hijackthis. Press enter to start HijackThis. DO NOT OPEN ANYTHING ELSE!

    Put a check by these entries in Hijack This and click the "Fix Checked" button:

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qdluj.dll/sp.html#28129

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qdluj.dll/sp.html#28129

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\qdluj.dll/sp.html#28129

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\qdluj.dll/sp.html#28129

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\qdluj.dll/sp.html#28129

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\qdluj.dll/sp.html#28129

    R3 - Default URLSearchHook is missing

    O2 - BHO: (no name) - {4CDA0B6E-9875-A175-8039-A5130A734291} - C:\WINDOWS\system32\sysjy32.dll

    O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe

    O4 - HKLM\..\Run: [netib32.exe] C:\WINDOWS\system32\netib32.exe

    O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML

    O23 - Service: Remote Procedure Call (RPC) Helper - Unknown - C:\WINDOWS\system32\apite32.exe


    Find and delete these files:

    C:\WINDOWS\qdluj.dll - file
    C:\WINDOWS\system32\sysjy32.dll - file
    C:\Program Files\Viewpoint - folder
    C:\WINDOWS\system32\netib32.exe - file
    C:\WINDOWS\system32\apite32.exe - file


    In safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

    ________________________________________________________________________

    Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.
    _______________________________________________________________________

    Finally, run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do its thing.
    _______________________________________________________________________

    Boot back into Windows now.

    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
    Restart your computer.

    Go to: http://housecall.trendmicro.com/ and do an online virus scan.

    Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.


    This hijacker is known to alter or delete certain files so check this out please:

    Download the Hoster from: http://members.aol.com/toadbee/hoster.zip. UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.

    If you have Spybot S&D installed you will also need to replace one file. Go to: http://www.spywareinfo.com/~merijn/winfiles.html and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

    Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.

    Find shell.dll and right click on it. Choose Copy from the menu.
    Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu. Otherwise, you can download following the instructions here: http://www.bleepingcomputer.com/files/shellxp.php


    control.exe may have been deleted.
    See if control.exe is present in C:\windows\system32

    If control.exe isn't there, go to: http://www.richardthelionhearted.com/~merijn/winfiles.html#control, and download control.exe per the instructions at the site.

    IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! Reset your ActiveX security settings like so... Go to Internet Options > Security > Internet, press 'default level', then OK.
    Now press "Custom Level."
    In the ActiveX section, set the first two options (Download signed and unsigned ActiveX
    controls) to 'prompt', and 'Initialize and Script ActiveX controls not marked as safe" to 'disable'.

    Reboot and post another Hijack This log please.
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/329411

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice