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My internet browser doesnt work!! but other programs such as MSN does. Fix it??

Discussion in 'Virus & Other Malware Removal' started by bexxi92, Apr 11, 2008.

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  1. bexxi92

    bexxi92 Thread Starter

    Joined:
    Apr 11, 2008
    Messages:
    5
    My internet connections fine
    But my browser doesnt work....eg i cant go on this site on my laptop or google
    why how do i fix it?
    also i keep getting pop ups all the time!
    How do i fix this
    pleas help!!.
     
  2. Blackmirror

    Blackmirror

    Joined:
    Dec 5, 2006
    Messages:
    32,642
    Hello
    what browser are you using please??
     
  3. bexxi92

    bexxi92 Thread Starter

    Joined:
    Apr 11, 2008
    Messages:
    5
    Internet explorer
     
  4. Blackmirror

    Blackmirror

    Joined:
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    32,642
    Which version please
    6 or 7
     
  5. bexxi92

    bexxi92 Thread Starter

    Joined:
    Apr 11, 2008
    Messages:
    5
  6. Blackmirror

    Blackmirror

    Joined:
    Dec 5, 2006
    Messages:
    32,642
    Thank you
    have you tried this

    Tools internet options advanced
    and reset
     
  7. bexxi92

    bexxi92 Thread Starter

    Joined:
    Apr 11, 2008
    Messages:
    5
    FIXED:D
    THANKYOU!!

    still got pop ups thought
    do you no how t get rid of them?
     
  8. Blackmirror

    Blackmirror

    Joined:
    Dec 5, 2006
    Messages:
    32,642
    Can you post a hjt log please and i will get a member of the security team to have a look


    If you have HJT already please uninstall before reinstalling new version
    Click here to download HJTInstall.exe
    • Save HJTInstall.exe to your desktop.
    • Doubleclick on the HJTInstall.exe icon on your desktop.
    • By default it will install to C:\Program Files\Trend Micro\HijackThis .
    • Click on Install.
    • It will create a HijackThis icon on the desktop.
    • Once installed, it will launch Hijackthis.
    • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
    • Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
    • Come back here to this thread and Paste the log in your next reply.
    • DO NOT use the AnalyseThis button, its findings are dangerous if misinterpreted.
    • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.
     
  9. bexxi92

    bexxi92 Thread Starter

    Joined:
    Apr 11, 2008
    Messages:
    5
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 17:11:10, on 11/04/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16640)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\McAfee\MBK\MBackMonitor.exe
    C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\Program Files\McAfee\MSK\MskSrver.exe
    C:\WINDOWS\system32\slserv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\PROGRA~1\McAfee.com\Agent\mcagent.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\SOUNDMAN.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\McAfee\MSK\MskAgent.exe
    C:\Program Files\Java\jre1.6.0_03\bin\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\CameraFixer.exe
    C:\WINDOWS\tsnp2std.exe
    C:\WINDOWS\vsnp2std.exe
    C:\Program Files\Common Files\SystemErrorFixer\strpmon.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\Program Files\McAfee\MSC\mcuimgr.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe
    C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe
    C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclMSBTSrv.exe
    C:\Program Files\Common Files\Nokia\MPAPI\MPAPI3s.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
    C:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\service.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.sky.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.start-homepage.com
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Sky Broadband
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.5000.1021\en-us\msntb.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [MskAgentexe] C:\Program Files\McAfee\MSK\MskAgent.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [CameraFixer] C:\WINDOWS\CameraFixer.exe
    O4 - HKLM\..\Run: [tsnp2std] C:\WINDOWS\tsnp2std.exe
    O4 - HKLM\..\Run: [snp2std] C:\WINDOWS\vsnp2std.exe
    O4 - HKLM\..\Run: [SM_IAN] C:\Program Files\AdvancedCleaner Free\ian_monitor.exe
    O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
    O4 - HKLM\..\Run: [Salestart] "C:\Program Files\Common Files\SystemErrorFixer\strpmon.exe" dm=http://systemerrorfixer.com ad=http://systemerrorfixer.com sd=http://inspaid.systemerrorfixer.com
    O4 - HKLM\..\Run: [MBkLogOnHook] C:\Program Files\McAfee\MBK\LogOnHook.exe
    O4 - HKLM\..\Run: [MDNS] C:\WINDOWS\system32\service.exe
    O4 - HKLM\..\Run: [04f07984] rundll32.exe "C:\WINDOWS\system32\jvbudpko.dll",b
    O4 - HKLM\..\Run: [dbar_starter] C:\Documents and Settings\m.hunt\Application Data\Deskbar_{7BFAE9CD-D761-46ca-8047-6D128876D6DF}\starter.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\MessengerPlus! 3\MsgPlus.exe" /WinStart
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [WinUpdater] "C:\Program Files\winvi\update.exe" /background
    O4 - HKCU\..\Run: [WebSUpdater] "C:\Program Files\winvi\wupda.exe" /background
    O4 - HKCU\..\Run: [Nokia.PCSync] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSync2.exe" /NoDialog
    O4 - HKCU\..\Run: [PC Suite Tray] "C:\Program Files\Nokia\Nokia PC Suite 6\PCSuite.exe" -onlytray
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKLM\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: Sky - {08E730A4-FB02-45BD-A900-01E4AD8016F6} - http://www.sky.com (file missing)
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - http://messenger.zone.msn.com/binary/MJSS.cab69309.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: McAfee E-mail Proxy (Emproxy) - McAfee, Inc. - C:\PROGRA~1\COMMON~1\McAfee\EmProxy\emproxy.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
    O23 - Service: McAfee HackerWatch Service - McAfee, Inc. - C:\Program Files\Common Files\McAfee\HackerWatch\HWAPI.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Redirector Service (McRedirector) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\redirsvc\redirsvc.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Privacy Service (MPS9) - McAfee, Inc. - C:\PROGRA~1\McAfee\MPS\mps.exe
    O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe

    --
    End of file - 9649 bytes
     
  10. cybertech

    cybertech Retired Moderator

    Joined:
    Apr 16, 2002
    Messages:
    72,115
    Hi, Welcome to TSG!

    I've moved your thread the to Malware Removal forum.


    Please visit this webpage for instructions on installing recovery console and downloading/running ComboFix.

    Post the log from ComboFix along with a new HijackThis log.
     
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