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My Internet DSL Keeps disconnecting! Possible DNS Server error

Discussion in 'Networking' started by SuperGuitarDude, Feb 27, 2011.

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  1. etaf

    etaf Wayne Moderator

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    Discussions which you need to have with ISP
    and if this was UK - I would be complaining and expect the same as you - but dont know your countries levels
    Most ISP in UK now do a test before you sign-up and tell you approx what you will receive , or with the the ISPs i have dealt with for clients here
    talktalk, BT, orange, O2

    just as a further example - when i changed to talk talk - they said my connection would be 10Mb-12Mb approx
    and thats what I hit between on lots of tests, testing each day for a beta test I'm running

    I have used a few cable like this and so long as you make sure they are in, I have used tape on one in past - then it may be OK
     
  2. etaf

    etaf Wayne Moderator

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    the configuration is
    Modem to switch
    Switch to two PC
    1 PC with open DNS
    1 PC with modem DNS - same IP as default gateway
     
  3. SuperGuitarDude

    SuperGuitarDude Thread Starter

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    Well, it still disconnects occasionally, but I noticed it disconnects the most often when Vuze is on. My ISP are the only ones in the entire region (or at least the village). Another ISP provider wanted to make wifi for all, but it didn't work out so they had to drop out. The people who gave us internet didn't even tell me anything about "BT" or whatever that is. Although, they didn't say that it would ever get to 24mbps let alone 18mbps. Also, why is it that I can download as fast as 1.4MB/s on things like ebooks and games, but when it comes to movies I max at about 90KB/s? My ISP probably set a limit to some of my bandwidth. So much for the "unlimited download" thing which they promised.
     
  4. SuperGuitarDude

    SuperGuitarDude Thread Starter

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    Ok, this is BS, It's disconnecting frequently again. I don't even have Vuze on anymore. The Download speed is 3.7mbps and upload is 0.2mbps. I'm so going over to my ISP tomorrow and telling them how it is.
     
  5. etaf

    etaf Wayne Moderator

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    is this direct to modem/router or on switch ?
    is it both PCs or just one
    can we have more detail

    i'm in UK so just quoting the situation here not in your country
     
  6. SuperGuitarDude

    SuperGuitarDude Thread Starter

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    I'm In Ukraine, atm. The Service here is crap as far as I can tell. Also, it's disconnecting both, either directly to modem or 5 port switch now. I just don't see a pattern. I mean I tried everything I could think of (except for reinstalling OS).
     
  7. SuperGuitarDude

    SuperGuitarDude Thread Starter

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    Another thing, whenever I restart my computer it goes back to default settings on my network connection.
     
  8. SuperGuitarDude

    SuperGuitarDude Thread Starter

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    I guess for now I'll just say it's because of the static in the phone lines. Once I talk to my ISP about it I'll know what it is.
     
  9. etaf

    etaf Wayne Moderator

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    if you would let us know - thanks
     
  10. SuperGuitarDude

    SuperGuitarDude Thread Starter

    Joined:
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    Here's a system scan and log from HijackThis v2.0.4:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 7:47:05 PM, on 2/27/2011
    Platform: Windows 7 (WinNT 6.00.3504)
    MSIE: Internet Explorer v8.00 (8.00.7600.16722)
    Boot mode: Normal

    Running processes:
    C:\Windows\SYSTEM32\WISPTIS.EXE
    C:\Program Files\Common Files\microsoft shared\ink\TabTip.exe
    C:\Windows\system32\WTablet\Wacom_TabletUser.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\system32\taskhost.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Internet Download Manager\IEMonitor.exe
    C:\Program Files\Common Files\Microsoft Shared\Ink\InputPersonalization.exe
    C:\Program Files\Internet Download Manager\IDMan.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://search.orbitdownloader.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - D:\Orbitdownloader\orbitcth.dll
    O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files\Internet Download Manager\IDMIECC.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Increase performance and video formats for your HTML5 <video> - {326E768D-4182-46FD-9C16-1449A49795F4} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
    O2 - BHO: Use the DivX Plus Web Player to watch web videos with less interruptions and smoother playback on supported sites - {593DDEC6-7468-4cdd-90E1-42DADAA222E9} - C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office14\GROOVEEX.DLL
    O2 - BHO: IE 4.x-6.x BHO for Download Master - {9961627E-4059-41B4-8E0E-A7D6B3854ADF} - C:\PROGRA~1\DOWNLO~1\dmiehlp.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
    O2 - BHO: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Vuze Remote Toolbar - {ba14329e-9550-4989-b3f2-9732e92d17cc} - C:\Program Files\Vuze_Remote\tbVuze.dll
    O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - D:\Orbitdownloader\GrabPro.dll
    O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET NOD32 Antivirus\egui.exe" /hide /waitservice
    O4 - HKLM\..\Run: [BCSSync] "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [DnsSpeeder] D:\DNS Speeder\DnsSpeeder.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKCU\..\Run: [SRS Audio Sandbox] "C:\Program Files\SRS Labs\Audio Sandbox\SRSSSC.exe" /hideme
    O4 - HKCU\..\Run: [Download Master] C:\Program Files\Download Master\dmaster.exe -autorun
    O4 - HKCU\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\isuspm.exe -startup
    O4 - HKCU\..\Run: [cdloader] "C:\Users\User\AppData\Roaming\mjusbsp\cdloader2.exe" MAGICJACK
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
    O4 - HKCU\..\Run: [IDMan] C:\Program Files\Internet Download Manager\IDMan.exe /onboot
    O4 - HKCU\..\Run: [SpeedConnectStartUp] C:\Program Files\CBS Software\SpeedConnect Internet Accelerator\SpeedConnectStartUp.exe -run
    O4 - HKCU\..\Run: [Google Update] "C:\Users\User\AppData\Local\Google\Update\GoogleUpdate.exe" /c
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
    O4 - Global Startup: forteManager.lnk = ?
    O4 - Global Startup: Orbit.lnk = ?
    O8 - Extra context menu item: &Download by Orbit - res://D:\Orbitdownloader\orbitmxt.dll/201
    O8 - Extra context menu item: &Grab video by Orbit - res://D:\Orbitdownloader\orbitmxt.dll/204
    O8 - Extra context menu item: &&#1054;&#1090;&#1087;&#1088;&#1072;&#1074;&#1080;&#1090;&#1100; &#1074; OneNote - res://C:\PROGRA~1\MICROS~2\Office14\ONBttnIE.dll/105
    O8 - Extra context menu item: &&#1069;&#1082;&#1089;&#1087;&#1086;&#1088;&#1090; &#1074; Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Do&wnload selected by Orbit - res://D:\Orbitdownloader\orbitmxt.dll/203
    O8 - Extra context menu item: Down&load all by Orbit - res://D:\Orbitdownloader\orbitmxt.dll/202
    O8 - Extra context menu item: Download all links with IDM - C:\Program Files\Internet Download Manager\IEGetAll.htm
    O8 - Extra context menu item: Download FLV video content with IDM - C:\Program Files\Internet Download Manager\IEGetVL.htm
    O8 - Extra context menu item: Download with IDM - C:\Program Files\Internet Download Manager\IEExt.htm
    O8 - Extra context menu item: &#1047;&#1072;&#1082;&#1072;&#1095;&#1072;&#1090;&#1100; &#1042;&#1057;&#1045; &#1087;&#1088;&#1080; &#1087;&#1086;&#1084;&#1086;&#1097;&#1080; Download Master - C:\Program Files\Download Master\dmieall.htm
    O8 - Extra context menu item: &#1047;&#1072;&#1082;&#1072;&#1095;&#1072;&#1090;&#1100; &#1087;&#1088;&#1080; &#1087;&#1086;&#1084;&#1086;&#1097;&#1080; Download Master - C:\Program Files\Download Master\dmie.htm
    O8 - Extra context menu item: &#1055;&#1077;&#1088;&#1077;&#1076;&#1072;&#1090;&#1100; &#1085;&#1072; &#1091;&#1076;&#1072;&#1083;&#1077;&#1085;&#1085;&#1091;&#1102; &#1079;&#1072;&#1082;&#1072;&#1095;&#1082;&#1091; DM - C:\Program Files\Download Master\remdown.htm
    O9 - Extra button: Ioi?aaeou a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: &Ioi?aaeou a OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: &Naycaiiua caiaoee OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: &Naycaiiua caiaoee OneNote - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: Download Master - {8DAE90AD-4583-4977-9DD4-4360F7A45C74} - C:\Program Files\Download Master\dmaster.exe
    O9 - Extra 'Tools' menuitem: &Download Master - {8DAE90AD-4583-4977-9DD4-4360F7A45C74} - C:\Program Files\Download Master\dmaster.exe
    O17 - HKLM\System\CCS\Services\Tcpip\..\{5DB7C29F-02B5-435D-B7B0-850B5E6C86AC}: NameServer = 8.8.8.8,8.8.4.4
    O17 - HKLM\System\CS2\Services\Tcpip\..\{5DB7C29F-02B5-435D-B7B0-850B5E6C86AC}: NameServer = 8.8.8.8,8.8.4.4
    O17 - HKLM\System\CS3\Services\Tcpip\..\{5DB7C29F-02B5-435D-B7B0-850B5E6C86AC}: NameServer = 127.0.0.1
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
    O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\ekrn.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: KMService - Unknown owner - C:\Windows\system32\srvany.exe
    O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
    O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
    O23 - Service: TabletServiceWacom - Wacom Technology, Corp. - C:\Windows\system32\Wacom_Tablet.exe

    --

    Is anything wrong?
     
  11. etaf

    etaf Wayne Moderator

    Joined:
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    Messages:
    55,933
    i'm not authorised to decode HJT Logs , malware forum, it may take 24-48 hours to get an answer as its a busy forum

    As this is now such a LONG thread , i would suggest we close this thread and you start a new thread in the malware , virus forum and explain in one post the issues you have and also a copy of the HJT log
     
  12. SuperGuitarDude

    SuperGuitarDude Thread Starter

    Joined:
    Feb 27, 2011
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    Alright, because now my internet connection is going haywire. Keeps turning off every few minutes and then on again. Well, thank you once again.
     
  13. etaf

    etaf Wayne Moderator

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    the fact that its on 2 pcs directly connected to the modem would appear to indicate a modem or ISP issue
     
  14. SuperGuitarDude

    SuperGuitarDude Thread Starter

    Joined:
    Feb 27, 2011
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    Um, they aren't. As i've already said before that the computers are connected to a router (5 port switch) and in turn the modem is connected with the router as well. The Modem cable is connected to the DSL Filter which connects to the wall jack.
     
  15. SuperGuitarDude

    SuperGuitarDude Thread Starter

    Joined:
    Feb 27, 2011
    Messages:
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    Well, that didn't go well. ISP promised to call me and let me know if the line is working properly, but they probably "forgot" to call just like they "forgot" to do everything else which they promised (like make sure that my mobile internet was unlimited and not 5GB a month". I dunno guys but I think that since they have no competition (they are the only ISP in the entire "village") they tend to not really put much effort into anything. Plus, there's only 1 guy who takes care of the connection (modem, installation, etc) which is total BS. There is no self-serving way here. I asked the guy to come over, but he said that he's busy and that he'll call. *Sigh* I wonder how they'd feel if they were in my situation. On top of that I tried calling the guy that takes care of everything, but he wouldn't pick up the phone. I get tired of having to walk about 3km just to ask him to call me back.


    P.S My ISP (Ukrtelecom) is actually a major corporation in Ukraine. The one where I am located at is only a tiny part of a huge puzzle.
     
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