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My internet will only work through ethernet cable not wireless

Discussion in 'Networking' started by thatgirlneedshel, Oct 13, 2013.

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  1. thatgirlneedshel

    thatgirlneedshel Thread Starter

    Joined:
    Oct 13, 2013
    Messages:
    1
    hi there, my internet was running fine until yesterday, when i tried to connect to the internet, the message "windows can't communicate with the device or resource (primary dns server)" came up.. i followed all 4 methods on this website: http://answers.microsoft.com/en-us/...evice-or/2801c42d-174b-448c-9753-b5d1ec46fae5 but none of them worked for me, i then returned my laptop to factory settings in the hope it will work, but that didnt not work, i then realised it works through the ethernet cable but not wireless..
    i ran ipconfig/all with my ethernet cable in and this is the result.. SOMEONE PLEASE HELP ME :( (n) THANKYOU :(
    Windows IP Configuration

    Host Name . . . . . . . . . . . . : Nida-TOSH
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek RTL8188CE Wireless LAN 802.11n PC
    I-E NIC
    Physical Address. . . . . . . . . : D0-DF-9A-EB-80-B8
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::55d0:fccc:9e2c:eb38%13(Preferred)
    IPv4 Address. . . . . . . . . . . : 192.168.0.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Lease Obtained. . . . . . . . . . : 13 October 2013 11:35:44
    Lease Expires . . . . . . . . . . : 13 October 2013 12:35:50
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DHCPv6 IAID . . . . . . . . . . . : 433119130
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EB-5A-4A-B8-70-F4-D1-27-EF

    DNS Servers . . . . . . . . . . . : 194.168.4.100
    194.168.8.100
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Ethernet adapter Local Area Connection:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
    Physical Address. . . . . . . . . : B8-70-F4-D1-27-EF
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter isatap.{88627EEB-B140-486C-AC16-9CEB7F46C6A0}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    Tunnel adapter Local Area Connection* 9:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:1430:3715:affc:eb21(Pref
    erred)
    Link-local IPv6 Address . . . . . : fe80::1430:3715:affc:eb21%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{DF25D7AB-80BF-4FA1-9CB1-DFA12C88D8CA}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,252
    First Name:
    Wayne
    The DNS settings you have appear to be for Virgin Media in UK

    who is your ISP

    can we see an ipconfig /all when you are connected by cable and working please

    you may want to check you DNS settings and see if changing those to use google open DNS resolves the issue

    Google public DNS
    Note using google public DNS servers from outside the US may actually slow performace - so use the following as a test to identify DNS issues - if these resolve the issues , then we need to investigate further to optimise the use of DNS


    Google public DNS
    https://developers.google.com/speed/public-dns/

    Theres also a link on how to setup those DNS IP address up on a PC
    http://code.google.com/speed/public-dns/docs/using.html

    Then once you have set up those DNS entries

    Flush & register DNS

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    In the command prompt window that opens, type the following commands:

    Ipconfig/flushdns
    ipconfig/registerdns


    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator
    Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    now type the command again
     
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