My keyboard

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jojo124

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Jul 27, 2021
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so i cant use a lot of my keys and dont work and i've tried
so many things i even reset my comp! i dont know what todo please help
 

lochlomonder

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Is the keyboard attached to a laptop or a desktop? If it's the latter, I wouldn't waste my time trying to troubleshoot an issue affecting a lot of keys; I'd buy a new keyboard.
 

lochlomonder

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Okay, can you describe more specifically what happens with the keys? For example, hitting the letter "A" doesn't do anyything? Or is it the function keys on the keyboard?

In order to understand better what we are dealing with here, please download and run the TSG System Information Utility on the affected PC, and then post the results back to this thread.
 

jojo124

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None of my function keys work (only when paired sometimes) and my whole bottom layer of letters won't work along with others and I have done so much. Also here is the thing your system told me to copy
Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210726175915.000000-420
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz, Intel64 Family 6 Model 140 Stepping 1, CPU Count: 8
Total Physical RAM: 12 GB
Graphics Card: Intel(R) Iris(R) Xe Graphics, 1024 MB
Hard Drives: C: 475 GB (380 GB Free);
Motherboard: LENOVO LNVNB161216, ver SDK0J40700 WIN, s/n PF20J03E
System: LENOVO, ver LENOVO - 2, s/n PF20J03E
Antivirus: Windows Defender, Disabled
 

lochlomonder

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Going by the serial number, you have a Yoga 7-14ITL5 Laptop (ideapad) - Type 82BH and it looks as if you registered it in March, 2021. Have you spilled any liquids on the keyboard, or checked to see if there are any crumbs / other debris?
 

jojo124

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Jul 27, 2021
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5
No i have not it only stopped working yesterday and I 'm scared I broke it because when I press anything even the caps lock light won't turn on
 

lochlomonder

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Since it's still under warranty, I strongly recommend you contact Lenovo and have them work on it for you.
 
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