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My laptop is running slowsly.

Discussion in 'Windows 10' started by Grace1950, Mar 17, 2017.

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  1. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
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    My laptop is running very slowly and often stops responding.


    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Pentium(R) CPU B960 @ 2.20GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 2
    RAM: 3983 Mb
    Graphics Card: Intel(R) HD Graphics, 1799 Mb
    Hard Drives: C: 443 GB (362 GB Free); D: 19 GB (1 GB Free);
    Motherboard: Hewlett-Packard, 1854
    Antivirus: Windows Defender, Enabled and Updated
     
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  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,151
    What's the model name and complete model number of that HP laptop?
    What's the exact serial number and product number on it?

    --------------------------------------------------------------

    It has a "decent" processor
    Capture.JPG

    for a consumer level laptop and has 4 GB(4096 MB) of RAM, so it shouldn't be running like a turtle.

    Since we don't know how you maintain and use that laptop, there could be several reasons why it's running slow.

    --------------------------------------------------------------
     
  4. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
    8
    COMPAQ CQ58
    Serial No. 5CG3273WM4
    Product No D98V55EA#ABU
     
  5. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,151
    You have THIS Compaq CQ58-d28SA Notebook PC.
    It was purchased in November 2013 and came with Windows 8 Home 64-bit, but it's since been upgraded to Windows 10 Home 64-bit.

    That laptop's integrated graphic device uses up to 1.65 GB of shared memory, so you should consider adding another 4 GB of RAM and running it with 8 GB.
    It supposedly came with a single 4 GB module, so it should have a second empty SODIMM slot for adding another 4 GB module.

    --------------------------------------------------------------

    Go here to download and save Malwarebytes AdwCleaner to your desktop.
    If you get a warning that this file is unsafe, ignore the warning.
    Close all open windows first, then double-click the AdwCleaner.exe desktop icon to load its main window.
    Click the "Scan" button, then allow the scanning process to finish.
    Several seconds may pass before the scanning process starts and completes, so be patient.
    If any threats are found, the number found will appear in red.
    Click the "Clean" button, then click "OK".
    Allow the cleaning process to finish.
    When it's finished, click "OK" in each window that appears.
    The computer will restart.
    When the log appears during restart, save it.
    Return here to your thread, then copy-and-paste the ENTIRE log here.

    --------------------------------------------------------------
     
  6. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
    8
    Here i
    # AdwCleaner v6.044 - Logfile created 20/03/2017 at 12:17:55
    # Updated on 28/02/2017 by Malwarebytes
    # Database : 2017-03-19.1 [Server]
    # Operating System : Windows 10 Home (X64)
    # Username : Grace - DAISY
    # Running from : C:\Users\Grace\Downloads\adwcleaner_6.044.exe
    # Mode: Clean
    # Support : https://www.malwarebytes.com/support



    ***** [ Services ] *****

    [-] Service deleted: swdumon


    ***** [ Folders ] *****

    [-] Folder deleted: C:\Users\Grace\AppData\Local\slimware utilities inc
    [#] Folder deleted on reboot: C:\Users\Grace\AppData\Local\SlimWare Utilities Inc
    [-] Folder deleted: C:\Users\Grace\AppData\LocalLow\iac
    [-] Folder deleted: C:\Users\Grace\AppData\LocalLow\Mysearchdial
    [#] Folder deleted on reboot: C:\Users\Grace\AppData\LocalLow\IAC
    [-] Folder deleted: C:\WINDOWS\SysNative\Store
    [-] Folder deleted: C:\Users\Public\Documents\Downloaded Installers
    [-] Folder deleted: C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default\Extensions\npmoikddpdgbhgbkjgjemncoegpojpng
    [-] Folder deleted: C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default\Extensions\mabloidgodmbnmnhoenmhlcjkfelomgp
    [-] Folder deleted: C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\mabloidgodmbnmnhoenmhlcjkfelomgp


    ***** [ Files ] *****

    [-] File deleted: C:\Users\Grace\daemonprocess.txt
    [-] File deleted: C:\Users\Grace\Downloads\SysInfo.exe
    [-] File deleted: C:\WINDOWS\SysNative\drivers\swdumon.sys
    [-] File deleted: C:\END
    [-] File deleted: C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_mabloidgodmbnmnhoenmhlcjkfelomgp_0.localstorage
    [-] File deleted: C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_mabloidgodmbnmnhoenmhlcjkfelomgp_0.localstorage-journal


    ***** [ DLL ] *****



    ***** [ WMI ] *****



    ***** [ Shortcuts ] *****



    ***** [ Scheduled Tasks ] *****

    [-] Task deleted: SlimCleaner Plus (Scheduled Scan - Grace)


    ***** [ Registry ] *****

    [-] Key deleted: HKU\S-1-5-21-2508017301-2263870757-3061582884-1001\Software\SlimWare Utilities Inc
    [#] Key deleted on reboot: HKCU\Software\SlimWare Utilities Inc
    [-] Key deleted: HKLM\SOFTWARE\SLIMWARE UTILITIES, INC.
    [-] Key deleted: HKLM\SOFTWARE\SlimWare Utilities Inc
    [-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DriverUpdate
    [#] Key deleted on reboot: [x64] HKCU\Software\SlimWare Utilities Inc
    [-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\microsoft-powerpoint.en.softonic.com
    [-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
    [-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\microsoft-powerpoint.en.softonic.com
    [-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com
    [#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\microsoft-powerpoint.en.softonic.com
    [#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com
    [#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\microsoft-powerpoint.en.softonic.com
    [#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com


    ***** [ Web browsers ] *****

    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://search.conduit.com/?gd=&ctid=CT3323900&octid=EB_ORIGINAL_CTID&ISID=M86F73A97-3615-41D5-91A3-AFD7D10A6872&SearchSource=55&CUI=&UM=5&UP=SP9EF0D3C8-46AF-4E63-BE07-BD0AE3CA941B&SSPV=
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://start.iminent.com/?appId=A9D62A4F-83C0-4355-A8C6-B67DE2712076
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://start.mysearchdial.com/?f=1&a=cmi_14_17_ch&cd=2XzuyEtN2Y1L1Qzu0AyEyD0DtAyC0CtDzytAzyzzyDtAyD0BtN0D0Tzu0SzzyEyCtN1L2XzutBtFtBtDtFyDtFtDtN1L1CzutCyEtDtAtDyD1V1RtN1L1G1B1V1N2Y1L1Qzu2SyE0EyCtC0DyEyC0CtGtDzy0BtBtGtD0FzzzztGzztCtCyDtGyBtC0C0ByD0AyC0AyB0D0D0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0FtAyB0C0EyByDtG0A0CyByBtGtD0Azz0FtGzyyB0CtAtGyDtAyCtAtC0AyCtAyD0ByDyD2Q&cr=2095015&ir=
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: fgboogeaaklojbicocbcepgdjjfbmgli
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: igjjkeeamkpihpncmmbgdkhdnjpcfmfb
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: mabloidgodmbnmnhoenmhlcjkfelomgp
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: npmoikddpdgbhgbkjgjemncoegpojpng


    *************************

    :: "Tracing" keys deleted
    :: Winsock settings cleared

    *************************

    C:\AdwCleaner\AdwCleaner[C0].txt - [5886 Bytes] - [20/03/2017 12:17:55]
    C:\AdwCleaner\AdwCleaner[S0].txt - [5566 Bytes] - [20/03/2017 12:14:04]

    ########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [6032 Bytes] ##########

    s the log:
     
  7. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,151
    Do another "Scan" and "Clean" with AdwCleaner, then submit the new log that appears.
    This is to insure the first run found and deleted everything.

    Go here, then click the "Download Now @ Author's Site" button to download and save TFC.exe (Temp File Cleaner by OldTimer) to your desktop.
    If you get a warning that this file is unsafe, ignore the warning.
    After it's downloaded and saved, close all open windows.
    Double-click it to load its main window.
    Click the "Start" button.
    If there are a large number of temp files or if there are multiple user accounts, the temp file deletion process may appear to freeze and may take a few minutes, so don't interfere with or abort it.
    After it's finished, restart the computer if prompted to.
    Advise how many temp files in MB's or GB's were found and removed.

    --------------------------------------------------------------
     
  8. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
    8
    Here is the next log:
    # AdwCleaner v6.044 - Logfile created 20/03/2017 at 17:09:16
    # Updated on 28/02/2017 by Malwarebytes
    # Database : 2017-03-20.1 [Server]
    # Operating System : Windows 10 Home (X64)
    # Username : Grace - DAISY
    # Running from : C:\Users\Grace\Downloads\adwcleaner_6.044 (1).exe
    # Mode: Clean
    # Support : https://www.malwarebytes.com/support



    ***** [ Services ] *****



    ***** [ Folders ] *****

    [-] Folder deleted: C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default\Extensions\npmoikddpdgbhgbkjgjemncoegpojpng
    [-] Folder deleted: C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default\Extensions\mabloidgodmbnmnhoenmhlcjkfelomgp


    ***** [ Files ] *****



    ***** [ DLL ] *****



    ***** [ WMI ] *****



    ***** [ Shortcuts ] *****



    ***** [ Scheduled Tasks ] *****



    ***** [ Registry ] *****



    ***** [ Web browsers ] *****

    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://search.conduit.com/?gd=&ctid=CT3323900&octid=EB_ORIGINAL_CTID&ISID=M86F73A97-3615-41D5-91A3-AFD7D10A6872&SearchSource=55&CUI=&UM=5&UP=SP9EF0D3C8-46AF-4E63-BE07-BD0AE3CA941B&SSPV=
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://start.iminent.com/?appId=A9D62A4F-83C0-4355-A8C6-B67DE2712076
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [startup_urls] Deleted: hxxp://start.mysearchdial.com/?f=1&a=cmi_14_17_ch&cd=2XzuyEtN2Y1L1Qzu0AyEyD0DtAyC0CtDzytAzyzzyDtAyD0BtN0D0Tzu0SzzyEyCtN1L2XzutBtFtBtDtFyDtFtDtN1L1CzutCyEtDtAtDyD1V1RtN1L1G1B1V1N2Y1L1Qzu2SyE0EyCtC0DyEyC0CtGtDzy0BtBtGtD0FzzzztGzztCtCyDtGyBtC0C0ByD0AyC0AyB0D0D0F2QtN1M1F1B2Z1V1N2Y1L1Qzu2StB0FtAyB0C0EyByDtG0A0CyByBtGtD0Azz0FtGzyyB0CtAtGyDtAyCtAtC0AyCtAyD0ByDyD2Q&cr=2095015&ir=
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: fgboogeaaklojbicocbcepgdjjfbmgli
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: igjjkeeamkpihpncmmbgdkhdnjpcfmfb
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: mabloidgodmbnmnhoenmhlcjkfelomgp
    [-] [C:\Users\Grace\AppData\Local\Google\Chrome\User Data\Default] [extension] Deleted: npmoikddpdgbhgbkjgjemncoegpojpng


    *************************

    :: "Tracing" keys deleted
    :: Winsock settings cleared

    *************************

    C:\AdwCleaner\AdwCleaner[C0].txt - [6131 Bytes] - [20/03/2017 12:17:55]
    C:\AdwCleaner\AdwCleaner[C2].txt - [2472 Bytes] - [20/03/2017 17:09:16]
    C:\AdwCleaner\AdwCleaner[S0].txt - [5566 Bytes] - [20/03/2017 12:14:04]
    C:\AdwCleaner\AdwCleaner[S1].txt - [2630 Bytes] - [20/03/2017 17:07:33]

    ########## EOF - C:\AdwCleaner\AdwCleaner[C2].txt - [2691 Bytes] ##########
     
  9. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
    8
    Getting user folders.

    Stopping running processes.

    Emptying Temp folders.


    User: Administrator
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: All Users

    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Default User
    ->Temp folder emptied: 0 bytes
     
  10. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,151
    Download and save and then install the free version of SUPERAntiSpyware 6.0.1236
    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, it may offer.
    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.
    After it's installed and updated, DON'T do anything else with it yet.
    I'll give you detailed instructions for setting it up and using it.

    Is that laptop running any better at this point?

    -------------------------------------------------------
     
  11. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,151
    I'm shutting down for a few hours or for the rest of the day, so I'm going to give you those detailed instructions before I do.
    I'll check back here later or tomorrow morning, then we can proceed from there.

    Start SUPERAntiSpyware, then click "System Tools".
    Click "Preferences", then uncheck the top 3 boxes in "General Configuration"(which will restart it), then click "Done".
    Click "Advanced Settings", then uncheck "Follow shortcuts (*.lnk) during scan", then click "OK - Done".
    Click "Click here to check for updates".
    When the definition files have updated, click "OK".
    Click "Scan This Computer", then click "Quick Scan".
    If problems are found during the scan, the number of them will be highlighted in red.
    When the scan is finished, click "Continue".
    Make sure that EVERYTHING in the list is selected, then click "Continue".
    When the removal process is complete, click "Continue".
    If you're prompted to restart to finish the removal process, do so.
    Start SUPERAntiSpyware again.
    Click "System Tools", then click "Scan Logs".
    Select the most current scan log, then click on its magnifying glass icon so it can open and be viewed, then save it on the desktop.
    Return here, then copy-and-paste its ENTIRE contents here.

    ---------------------------------------------------------------
     
    Last edited: Mar 20, 2017
  12. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
    8
    I have attached the SAS scan log
     

    Attached Files:

  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,151
    It found 1,633 threats? Did you select and remove them all?

    Do another "Quick Scan", then submit that log.

    --------------------------------------------------------------
     
  14. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
    8
    Yes, it is running a bit better but now Google Chrome isn't always responding
     

    Attached Files:

  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    76,151
    The second scan found 147 threats.
    Either they all didn't get deleted during the first scan yesterday or your browsing habits is the cause.
    Do a third "Quick Scan" and then submit that log.

    Internet Explorer 11 and Mozilla Firefox 52 are the only 2 browsers that I use in Windows 10.
    I've never used Google Chrome, so I can't address any issues with it.

    --------------------------------------------------------------
     
  16. Grace1950

    Grace1950 Thread Starter

    Joined:
    Mar 17, 2017
    Messages:
    8
    What am I doing wrong? There are even more threats this time.
     

    Attached Files:

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