my laptop shows blue screen & restarts

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j_roy217

Thread Starter
Joined
Aug 17, 2012
Messages
35
My Laptop shows blue(multicolor pixels) screen and restarts showing notification:
Windows recovered from an unexpected error........
On clicking the Details Tab below detail shows:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 8B4C1008
BCP2: 9C526A14
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\122912-24164-01.dmp
C:\Users\hp\AppData\Local\Temp\WER-45833-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I tried System Restore... but problem not solved...


TSG SysInfo Log:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, x64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3061 Mb
Graphics Card: ATI Mobility Radeon HD 5000 Series, 1024 Mb
Hard Drives: C: Total - 51743 MB, Free - 20757 MB; F: Total - 108149 MB, Free - 17079 MB; G: Total - 145237 MB, Free - 18761 MB;
Motherboard: Hewlett-Packard, 1426
Antivirus: Norton AntiVirus, Updated and Enabled



Plz help............
 

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dai

Joined
Mar 6, 2003
Messages
11,198
go to hp and get the latest video driver and install it
 

j_roy217

Thread Starter
Joined
Aug 17, 2012
Messages
35
Sir,
Thanx for your quick response...
I have downloaded and installed the video graphics driver software for ATI Mobility Radeon HD 5470...........
It worked for few hours... but after i restarted my laptop, the same blue screen problem again appears........

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 8AFC3008
BCP2: 9E75760E
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\010713-21231-01.dmp
C:\Users\hp\AppData\Local\Temp\WER-42962-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

what to do now?

Also my internal cooling fan is not working....I have connected an external cooling pad for laptop.... does this affect video error problem?
 

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j_roy217

Thread Starter
Joined
Aug 17, 2012
Messages
35
==================================================
Dump File : 010713-65380-01.dmp
Crash Time : 07-Jan-13 10:42:15 AM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x89537510
Parameter 2 : 0x9bfaa8b0
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : atikmpag.sys
Caused By Address : atikmpag.sys+58b0
File Description : AMD multi-vendor Miniport Driver
Product Name : AMD driver
Company : Advanced Micro Devices, Inc.
File Version : 8.14.01.6143
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dee98
Stack Address 1 : dxgkrnl.sys+8d07b
Stack Address 2 : dxgkrnl.sys+81937
Stack Address 3 : dxgmms1.sys+692c
Computer Name :
Full Path : C:\Windows\Minidump\010713-65380-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 240,944
==================================================
 

dai

Joined
Mar 6, 2003
Messages
11,198
it is still the ati driver what model is your laptop
 

j_roy217

Thread Starter
Joined
Aug 17, 2012
Messages
35
HP G62 Notebook PC

HP G62 361-TX

Product Number: XT795PA#ACJ

Serial Number: CNF0396XZC
 

j_roy217

Thread Starter
Joined
Aug 17, 2012
Messages
35
I have downloaded AMD Driver Autodetect Software from AMD website....

It Detected The Graphics hardware is Mobility Radeon HD 5xxx Series
and
The best driver for this device is catalyst_mobility_32-bit_util.exe

Should I download & installed this video driver software
 

dai

Joined
Mar 6, 2003
Messages
11,198
if you go to their site and look at what it says that

because laptop makers often include other things with the driver direct d/load from amd may be missing some things

i was looking at the driver there when i saw this and the reason i decided to check the laptop model

dell have always included things and the reason you have to get the driver from them but i did not think hp did the same

try the driver from amd

compare the download size hp is 134.15mg see what size amd is
 

dai

Joined
Mar 6, 2003
Messages
11,198
so it looks like hp include other stuff with it

set a restore point to go back to and then try the amd one
 

j_roy217

Thread Starter
Joined
Aug 17, 2012
Messages
35
Looks lyk the problem solved...
first i uninstalled & deleted the video driver from device manager->Display Adapter
After uninstalling the Graphics hardware was detected and VGA video driver was installed....
After restarting
I Updated driver software from device manager->Display Adapter...
It detected & installed ATI Mobility Radeon HD 5000 series....
It is working fine now....
Thank u so much for ur help....
 
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