My laptops disrupts home wifi connection

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adihrra

Thread Starter
Joined
Jan 12, 2015
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4
Hi guys please help me urgently.
I have been facing a very weired problem with my laptops.
I got a office brand new laptop recently which i brought home directly.the weired problem is that whenever i use to connect this laptop with my home wifi,the home wifi service gets shut down and all other friends mobile phones and laptops does not get wifi signals until i restart the modem/ router.so there is definitely something in this laptop which is causing model or router to disable service.
I thought it an mysterious issue in my dell laptop and asked office to give me a new laptop which i got today and to my unfortunate luck i am facing the same issue again.
So both are new laptops without any virus or hardware software issue.

But infact there are other 2 laptops which my friend use and we never face any problem like this but the soon i open my laptop internet goes down for all.
 

etaf

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Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
can we see an ipconfig /all from the work laptop please
------------------------------------------------------------------------
ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
Use Win + X and choose Command Prompt or Command Prompt (Admin) from the list.​

For windows version, XP, Vista, W7
Hold the Windows key and press R

Now type CMD

Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------
 

adihrra

Thread Starter
Joined
Jan 12, 2015
Messages
4
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\User1>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : INBAW7W1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection I218-LM
Physical Address. . . . . . . . . : EC-F4-BB-05-D3-E1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.108(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 January 2015 23:07:06
Lease Expires . . . . . . . . . . : 14 January 2015 01:10:24
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

C:\Users\User1>
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
thats not a fixed IP issue - so should be OK
can we see an ipconfig /all from a home PC when its working OK
 

adihrra

Thread Starter
Joined
Jan 12, 2015
Messages
4
The ipconfig which i pasted is from the same laptop but i am connecting with LAN right now as there is no issue with LAN.
Issue is seen only when wifi is turned ON on laptop.
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
can we see an ipconfig /all with the WLAN enabled and connected
 

adihrra

Thread Starter
Joined
Jan 12, 2015
Messages
4
Laptop is connected with WIFI now.but it will discconnect ni sometime and my router/modem will also stop.

C:\Users\User1>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : INBAW7W1
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
6
Physical Address. . . . . . . . . : FA-16-54-F8-5E-F4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
5
Physical Address. . . . . . . . . : FA-16-54-F8-5E-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection 8:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 7260 #2
Physical Address. . . . . . . . . : F8-16-54-F8-5E-F3
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.109(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 13 January 2015 23:47:52
Lease Expires . . . . . . . . . . : 14 January 2015 01:47:51
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network
#2
Physical Address. . . . . . . . . : F8-16-54-F8-5E-F7
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) Ethernet Connection I218-LM
Physical Address. . . . . . . . . : EC-F4-BB-05-D3-E1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

C:\Users\User1>
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
so it does always disconnect
but it will discconnect ni sometime
only sometimes
AND
it only disconnects if the work laptop is connected

the ipconfig /all looks OK
 
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