My Laptops wireless Network Adopter just stooped working

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9
Hi guys.

I got a 6 month old Acer aspire v3-471g laptop. with a qualcomm atheros AR5BWB22 wireless network adopter build in it. Ive been using the laptop daily at work and at home for the last 5-6 months. Suddenly the internet started to get slow and after awile it locate the network but always get the errors that it was unable to connect, I tried many thing and in the end I gave up and re installed my windows 7 ultimate. and it conected again for 2-3 min and just went slow. and now wont connect again. the same happens on the wifi at work (so i dont think its my router)

I have installed the latest drivers.

except the bios. because the computer is new and i still have warranty. but i got to travle quite far to hand it in so i want to avoid that :)

any suggestions?

CoVeS
 

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9
Windows IP Configuration

Host Name . . . . . . . . . . . . : Laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR5BWB222 Wireless Network Adapter
Physical Address. . . . . . . . . : 08-3E-8E-65-FB-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.name
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 08-9E-01-0A-52-51
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A112D40A-2012-424D-B5DC-87DBB7B7F46A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.domain.name:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Interface name : Wireless Network Connection
There are 32 networks currently visible.

SSID 1 : CyberPoint 2F3
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:15:6d:7c:ed:a5
Signal : 38%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : CyberPoint 2K2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:15:6d:7c:ec:5a
Signal : 32%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 3 : Nest
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : d8:5d:4c:c6:58:1e
Signal : 38%
Radio type : 802.11g
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 4 : CyberPoint 2B1
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:5d:df:e5
Signal : 58%
Radio type : 802.11g
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 5 : CyberPoint 2M1
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:15:6d:7c:ec:a9
Signal : 40%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 6 : Yum&Yam
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : 74:ea:3a:d8:f5:6c
Signal : 56%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 7 : 217
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:1f:a4:fb:48:59
Signal : 100%
Radio type : 802.11g
Channel : 2
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 8 : TP-LINK_FA2FDD
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 74:ea:3a:fa:2f:dd
Signal : 60%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 9 : CyberPoint 2M2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:15:6d:7c:eb:c6
Signal : 70%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 10 : CyberPoint 2F2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:5d:de:67
Signal : 62%
Radio type : 802.11g
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 11 : CyberPoint 2D3
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:15:6d:7c:eb:a2
Signal : 68%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 12 : CyberPoint2_C6/2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:53:f8:ce
Signal : 66%
Radio type : 802.11g
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 13 : ebru's house
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : TKIP
BSSID 1 : c8:6c:87:9a:62:8a
Signal : 56%
Radio type : 802.11g
Channel : 7
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 14 : CyberPoint 2H2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:5d:de:87
Signal : 68%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 15 : CyberPoint2_C8/2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:53:f8:d1
Signal : 80%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 16 : CyberPoint2_C7
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:53:fa:4f
Signal : 62%
Radio type : 802.11g
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 17 : CyberPoint 2D2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:5d:de:7f
Signal : 70%
Radio type : 802.11g
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 18 : CyberPoint 2D4
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:15:6d:7c:ec:76
Signal : 86%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 19 : true_homewifi_MU3
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : c8:6c:87:65:bd:34
Signal : 52%
Radio type : 802.11g
Channel : 8
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 20 : true_homewifi_206
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:04:ed:e5:f2:06
Signal : 40%
Radio type : 802.11g
Channel : 9
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 21 : dimuay
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:04:ed:e6:51:4d
Signal : 48%
Radio type : 802.11g
Channel : 10
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 22 : CyberPoint2_D1
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:53:f9:e8
Signal : 40%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 23 : CyberPoint 2B2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:5d:de:69
Signal : 48%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 24 : CyberPoint 2F4
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:27:22:06:7e:68
Signal : 56%
Radio type : 802.11n
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 25 : hudion
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 00:1f:9f:10:81:ad
Signal : 46%
Radio type : 802.11g
Channel : 9
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 26 : SEC_LinkShare_189767
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : e4:7c:f9:56:a2:1c
Signal : 40%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 27 : CyberPoint2_A7/2
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:53:fa:15
Signal : 40%
Radio type : 802.11g
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 28 : CyberPoint2_A5/1
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:53:fa:5e
Signal : 58%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 29 : tkywifi
Network type : Infrastructure
Authentication : Open
Encryption : WEP
BSSID 1 : 00:1d:7e:ac:d5:be
Signal : 18%
Radio type : 802.11g
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 22 24 36 48 54

SSID 30 : CyberPoint2_C3
Network type : Infrastructure
Authentication : Open
Encryption : None
BSSID 1 : 00:02:6f:53:fa:0c
Signal : 40%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 31 : Nally
Network type : Infrastructure
Authentication : WPA-Personal
Encryption : CCMP
BSSID 1 : f8:d1:11:3e:f8:a9
Signal : 40%
Radio type : 802.11g
Channel : 6
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 32 : BUFFALO-2110F4-1
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 4c:e6:76:21:10:f4
Signal : 50%
Radio type : 802.11n
Channel : 3
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54


Profiles on interface Wireless Network Connection:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
<None>


Pinging 194.119.131.66 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 194.119.131.66:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Ping request could not find host plus.net. Please check the name and try again.

Tracing route to 194.119.131.66 over a maximum of 30 hops

1 Transmit error: code 1231.

Trace complete.
These Windows services are started:

Application Experience
Application Information
Background Intelligent Transfer Service
Base Filtering Engine
CNG Key Isolation
COM+ Event System
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic Service Host
Distributed Link Tracking Client
DNS Client
Dritek WMI Service
Extensible Authentication Protocol
Group Policy Client
Intel(R) Capability Licensing Service Interface
Intel(R) Dynamic Application Loader Host Interface Service
Intel(R) Management and Security Application Local Management Service
Intel(R) Management and Security Application User Notification Service
Intel(R) ME Service
Intel(R) Rapid Storage Technology
IP Helper
Live Updater Service
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
Offline Files
Plug and Play
Portable Device Enumerator Service
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
SSDP Discovery
Superfetch
System Event Notification Service
Task Scheduler
TCP/IP NetBIOS Helper
Themes
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Connect Now - Config Registrar
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Management Instrumentation
Windows Search
Windows Update
WLAN AutoConfig
Workstation

The command completed successfully.


Microsoft Windows [Version 6.1.7600]

MTU MediaSenseState Bytes In Bytes Out Interface
------ --------------- --------- --------- -------------
4294967295 1 0 14087 Loopback Pseudo-Interface 1
1500 5 0 13120 Wireless Network Connection
1500 5 0 0 Local Area Connection

Querying active state...

TCP Global Parameters
----------------------------------------------
Receive-Side Scaling State : enabled
Chimney Offload State : automatic
NetDMA State : enabled
Direct Cache Acess (DCA) : disabled
Receive Window Auto-Tuning Level : normal
Add-On Congestion Control Provider : none
ECN Capability : disabled
RFC 1323 Timestamps : disabled

===========================================================================
Interface List
18...08 3e 8e 65 fb b9 ......Qualcomm Atheros AR5BWB222 Wireless Network Adapter
16...08 9e 01 0a 52 51 ......Realtek PCIe GBE Family Controller
1...........................Software Loopback Interface 1
13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
15...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
Server: UnKnown
Address: 127.0.0.1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
IAStorIcon REG_SZ C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
USB3MON REG_SZ "C:\Program Files (x86)\Intel\Intel(R) USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
LManager REG_SZ C:\Program Files (x86)\Launch Manager\LManager.exe
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
its unusual to get this version
windows 7 ultimate.
on a PC
where did the software come from ?

What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG , Webroot etc

looks like the adapter can see the networks
but can we see the xirrus screen shot
also try a tcp/ip reset

------------------------------------------------------------------------
Run Xirrus Wi-Fi Inspector
Download and install

If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and install the program.
You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

http://www.xirrus.com/Products/Wi-Fi-Inspector.aspx
Direct link to the program is here http://info.xirrus.com/Wi-FiInspectorConfirmation.html

{If the above link does not work heres another link http://www.pcworld.com/downloads/file_download/fid,77196-order,4/download.html}

Then run and install the program - on a wireless enabled PC/Laptop
if you get an error - You need will need to have NET Framework installed for the WiFi Inspector to function.
On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

Run the program

A user guide is available here http://www.xirrus.com/cdn/pdf/Xirrus-Wi-Fi-inspectorguide-1-2-1-RevB-6.aspx

post a screen shot of the program running.
if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_Posting_a_Screenshot

Note:
For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
note: the signal level is a negative number, so for example -88 is worst and -40 is better

If you are using the Mac OS then use http://www.istumbler.net/

if you want to optimise base station position and signal strength / dead spots use
http://www.chimoosoft.com/products/apgrapher/ which has a graph function to monitor signal
------------------------------------------------------------------------
------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357


------------------------------------------------------------------------
 

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9


Uploaded with ImageShack.us

http://imageshack.us/photo/my-images/221/wifiw.gif/

I got the windows 7 64 ultimate bit from the shop where i bought the computer. also i did a fresh install yesterday. haven't installed any virus, firewall software jet. before i had the avg free virus software.

my SSid is "217" My old laptop can connect to the wifi.

I did the TCP/IP stack repair


and it work perfectly :eek: let me try a few hours and i come back to you. tnx so far guys:)
 

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9
the wierd thing is that i did this before i did a clean re install... i did the "netsh winsock reset catalog" but not the netsh int ipv4 reset reset.log and netsh int ipv6 reset reset.log...... now the speed on the wifi started to slow down and i got 0,16 mbps when i did a speed test online... it says its connected but I cant surf with it online.
 

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9
now i got the same problem again. cant connect to the wifi. it was stable for awhile. then the yellow triangle showed up (on the wifi signal, saying limited connection) and after awhile i could not connect again :(
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
would you post the following information please
------------------------------------------------------------------------

Windows Validation

Please download and run MGADiag Diagnostic Tool and post back the report it creates:
  • Double-click on MGADiag.exe to launch the program
  • Click "Continue"
  • Ensure that the "Windows" tab is selected (it should be by default)
  • Click the "Copy" button to copy the MGA Diagnostic Report to the Windows clipboard
  • Paste the MGA Diagnostic Report back here in your next reply

Please download and run WVCheckhttp://artellos.com/ccount/click.php?id=7 and post back the report it creates:
  • Double-click WVCheck.exe.
  • As indicated by the prompt, this program can take a while depending on your hard drive space.
  • Once the program is done, copy the contents of the Notepad file as a reply.

------------------------------------------------------------------------
 

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9
the Microsoft Genuine Advantage Diagnostic Tool is not an exe... how to run it on my laptop not connected to the internet? (the link you provided gave me a file i have to chose where to open) im trying the other wv software on the laptop now.
 

etaf

Moderator
Joined
Oct 2, 2003
Messages
65,435
First Name
Wayne
they are both .exe
and if you copy across to the PC - should not need internet connection to run
 

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9
Windows Validation Check
Version: 1.9.12.5
Log Created On: 2136_09-01-2013
-----------------------

Windows Information
-----------------------
Windows Version: Windows 7
Windows Mode: Normal
Systemroot Path: C:\Windows

WVCheck's Auto Update Check
-----------------------
WVCheck could not read the Auto-Update Option.
-----------------------
Last success time for Automatic Updates for 'Detect', 'Download' and 'Install' could not be found.


WVCheck's Registry Check Check
-----------------------
Antiwpa: Not Found
-----------------------
Chew7Hale: Not Found
-----------------------


WVCheck's File Dump
-----------------------
C:\Windows\System32\slwga.dll
Size: 13824 bytes
Creation; 14/7/2009 6:36:22
Modification; 14/7/2009 8:16:15
MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
Matched: slwga.dll
-----------------------
C:\Windows\SysWOW64\slwga.dll
Size: 13824 bytes
Creation; 14/7/2009 6:36:22
Modification; 14/7/2009 8:16:15
MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\amd64_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_5b467ba9bd0679bb\slwga.dll
Size: 14848 bytes
Creation; 14/7/2009 6:52:11
Modification; 14/7/2009 8:41:54
MD5; cc03cf9f24946dcbd70acb3e1b2f05bf
Matched: slwga.dll
-----------------------
C:\Windows\winsxs\x86_microsoft-windows-security-spp-wga_31bf3856ad364e35_6.1.7600.16385_none_ff27e02604a90885\slwga.dll
Size: 13824 bytes
Creation; 14/7/2009 6:36:22
Modification; 14/7/2009 8:16:15
MD5; 01fe4bdd0b47a7d8bf34d78d2bc23ddb
Matched: slwga.dll
-----------------------


WVCheck's Dir Dump
-----------------------
WVCheck found no known bad directories.


WVCheck's Missing File Check
-----------------------
WVCheck found no missing Windows files.


WVCheck's HOSTS File Check
-----------------------
WVCheck found no bad lines in the hosts file.


WVCheck's MD5 Check
EXPERIMENTAL!!
-----------------------
user32.dll - e8b0ffc209e504cb7e79fc24e6c085f0


-------- End of File, program close at 2137_09-01-2013 --------
 

CoVeS84

Thread Starter
Joined
Jan 9, 2013
Messages
9
exact same thing :/ Do you think it can be my windows that is the problem? But it did work perfectly for like 6 months... till few days ago... and after i re install the windows to try see if the problem was in the registry. Is it some other kind of software that does the same thing , like the one u want me to run? i can connect the laptop to an Ethernet cable. do check windows?
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top