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My Lenovo flex 3 won’t go past the start up screen

Discussion in 'All Other Software' started by Bekah814, Jul 30, 2018.

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  1. Bekah814

    Bekah814 Thread Starter

    Jul 30, 2018
    I recently tried to reset my Lenovo flex 3 back to factory settings, which is about a year and a half old, and instead of resetting it froze. I tried to restart the laptop while it was frozen, which seemed like it worked, but after a couple minutes I saw that it wasn’t making it past the logo screen. It just continuously restarted itself up until the logo screen, blacked out, then started again. How can I get my computer up and running again???
  2. AmateurJohn


    Jul 19, 2018
    First Name:
    This is a possible fix, from here:

    Note: If this problem started after an update (or system reinstall), please make sure the laptop is not connected to the internet in any way before you use the following instructions.

    Try the following...

    1. Power off the laptop.
    2. Power on the laptop.
    3. As soon as you see the rotating loading circle, press and hold the Power Button until the computer shuts off.
    4. Repeat this process a few times until you see the "Preparing Automatic Repair" screen.
    5. Now you want to let the laptop boot to the "Automatic Repair" screen.
    6. Click "Advanced Options" and then select "Troubleshoot".
    7. Here you want to select "Refresh your PC", if you do not wish to erase data, or "Reset your PC" to erase all data and restore your system.
    8. From here just follow the screen instructions until the recovery is completed.

    NOTE: You will need to get into the "Advanced Options" in order to get the "Refresh Option". This choice will keep your data, but any programs installed will be lost.

    Do not do a "Reset" as that will wipe all data you have on the laptop.

    Another version of this is the following...

    1. Power off the laptop.
    2. Power on the laptop.
    3. When screen turns black, hit F10 and ALT repeatedly until the computer shuts off.
    4. To fix the computer you should choose the second option listed.
    5. When the next screen loads, choose the option "Reset Device".
    6. Now choose which ever type of reset you wish.
    7. Your computer should now restore itself to "Factory Settings".

    NOTE: If you get a message saying "Error Resetting Device", then you should have the computer looked at by the manufacturer (if still under warranty) or by a tech.
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