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my modem keeps losing signal

Discussion in 'Hardware' started by kalabula, Jan 29, 2008.

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  1. kalabula

    kalabula Thread Starter

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    I have been having this problem for a few months now. I will lose my internet connection on my moms computer and have to not only unplug the modem power cable but also the internet cable as well to get it to start working again. The problem pops up everyday or so.

    I have been through 3 different modems so far and also have been through all the usual stuff that the service provider and computer manufacturuer usually walk you through and evrything seems fine. My service provider (Wowway) has been out 3 times so far and they say everything checks out fine.

    Has anyone had any similiar problems and might know a fix for this.

    The computer in question is a Compaq Presario sr5113wm.

    As always any help would be appreciated.
     
  2. kalabula

    kalabula Thread Starter

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    Has anyone seen this before? Its getting old qiuck having to constantly disconnect mt wires whenever I want to use the internet.
     
  3. jazz3000

    jazz3000

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    My son had the same issues with his modems. He went through several supposing it was the modem, only eventually to discover it was actually the telephone line into the house. It took several calls to our telephone company to get a repair man out but when we finally did and he followed the lines out he discovered an issue with the main line and the one that connects to my son's home. When he fixed the wire, WaLa - no more trouble. If your modem checks out call your Telephone provider and tell them there's a problem with the wiring and you need a repair man to check it out. Good Luck...let us know...Jazz
     
  4. kalabula

    kalabula Thread Starter

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    I have a cable modem. So do you think maybe the line is semi-severed outside?
     
  5. bigbear

    bigbear

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    Have you tried updating the modem firmware?
    My modem was dropping off until I upgraded the firmware
     
  6. jazz3000

    jazz3000

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    If the modems that have been checked as working properly by the company seem intact then the logical answer would be it would be whatever is connecting the modem to the outside wiring or the cable itself.
    Call whoever runs the cable into the modem, and tell them you need a repair man. Let us know...Jazz
     
  7. kalabula

    kalabula Thread Starter

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    Its not so much the modems that have been checked as it is the signal coming in. In fact the signal was checked more then once and the cable guy said that the signal is strong.

    I just had another modem installed and it's rented from the cable company. I thought that maybe I needed a specific modem and maybe the one(s) I had where not terribly compatible. But this modem is doing the same thing.

    I was wondering if maybe the line coming in is giving an intemitant (sp) signal and my modem is losing it every once in a while. But if that was the case then why would disconnecting the cable line and reconnecting it resolve the problem (which it does).

    I need to put another call in to the cable company and get someone out. I'll keep everybody informed.
     
  8. Rich-M

    Rich-M

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    I have noticed this problem more and more lately caused by integrated ethernet cards and replaced them with better quality Intel nic cards either pci or pci-x and the issue went away.
     
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