My mother-in-law's hp laptop camera not working

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Darkangel6330

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My mother-in-law bought a laptop about 6 months ago. The camera was working when she bought it then she updated her computer and her camera stopped working. We've tried everything.
 

cwwozniak

Chuck
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Hi, Darkangel6330, and welcome to TSG.

We've tried everything.
That can cover a lot of territory. Please provide details what what you have actually done in order to try to resolve the problem. If you have tried everything suggested on one or more websites, a link to the page(s) with the suggested solution(s) would work.

Also please let us know the full model number of the laptop and the exact version of Windows running on it.
 

Darkangel6330

Thread Starter
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Aug 6, 2020
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3
Hi, Darkangel6330, and welcome to TSG.


That can cover a lot of territory. Please provide details what what you have actually done in order to try to resolve the problem. If you have tried everything suggested on one or more websites, a link to the page(s) with the suggested solution(s) would work.

Also please let us know the full model number of the laptop and the exact version of Windows running on it.
We have factory reset it, looked hp camera problems online, windows 10
 

cwwozniak

Chuck
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looked hp camera problems online
OK. Did you find any discussions online for any problems with the camera on the particular model of laptop in question? If so, did any of those discussions suggest possible solutions that seemed to work? If so, what specific solutions did you attempt?

Does the camera show up in the Windows Device Manager? If so, have you checked for updated drivers?

Did the laptop come with Windows 10 or was it an upgrade from a previous version of Windows?

please let us know the full model number of the laptop
???
 
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