1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

my office 2003 is killing me...

Discussion in 'Virus & Other Malware Removal' started by klone, Jan 31, 2007.

Thread Status:
Not open for further replies.
Advertisement
  1. klone

    klone Thread Starter

    Joined:
    Nov 5, 2006
    Messages:
    21
    hello...i am in dire straits...
    whenever i start any of my Ms-Office applications [like word,excel..ets]..i get this message..
    "The application failed to initialize properly 90xc0150002). click ok to terminate the application."
    ...i am getting frustrated..i tried un-istalling and re-installing MS-office..but nothing seems to work..what do i do ...please help..
     
  2. klone

    klone Thread Starter

    Joined:
    Nov 5, 2006
    Messages:
    21
    this is my HJT log file..is it needed ?

    Logfile of HijackThis v1.99.1
    Scan saved at 8:16:27 PM, on 1/31/2007
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
    C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Hotkeycontrol XP\hkcontrol.exe
    C:\Program Files\Huawei\MT841\dslagent.exe
    C:\Program Files\Comodo\Firewall\CPF.exe
    C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
    C:\WINDOWS\System32\RunDLL32.exe
    C:\WINDOWS\System32\ctfmon.exe
    C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    C:\Program Files\Logitech\MouseWare\system\em_exec.exe
    C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
    C:\Program Files\Comodo\Firewall\cmdagent.exe
    C:\Program Files\APC\APC PowerChute Personal Edition\apcsystray.exe
    C:\Program Files\Ahead\InCD\InCDsrv.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
    C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
    C:\Program Files\Opera\Opera.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Hijackthis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
    O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [Hotkeycontrol] C:\Program Files\Hotkeycontrol XP\hkcontrol.exe
    O4 - HKLM\..\Run: [DSLAGENTEXE] C:\Program Files\Huawei\MT841\dslagent.exe
    O4 - HKLM\..\Run: [Comodo Firewall] "C:\Program Files\Comodo\Firewall\CPF.exe" /background
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe"
    O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
    O4 - HKLM\..\Run: [VF0060 STISvc] RunDLL32.exe V0060Pin.dll,RunDLL32EP 513
    O4 - HKCU\..\Run: [Yahoo! Pager] "C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE" -quiet
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe
    O4 - Global Startup: APC UPS Status.lnk = ?
    O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
    O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
    O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_09\bin\ssv.dll
    O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll
    O17 - HKLM\System\CCS\Services\Tcpip\..\{A9455C85-74BB-41DF-B6A9-4D112680760C}: NameServer = 192.168.1.1
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
    O23 - Service: APC UPS Service - American Power Conversion Corporation - C:\Program Files\APC\APC PowerChute Personal Edition\mainserv.exe
    O23 - Service: Comodo Application Agent (CmdAgent) - COMODO - C:\Program Files\Comodo\Firewall\cmdagent.exe
    O23 - Service: InCD Helper (InCDsrv) - AHEAD Software - C:\Program Files\Ahead\InCD\InCDsrv.exe
    O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
     
  3. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Hi, klone :)

    It could be due to the permisions. Logon on an account with Administrative rights.

    Go to Start->Run, type CMD and click Ok. The MSDOS window will be displayed. At the prompt Copy and Paste the following and press Enter after each line:

    CACLS %systemroot%\System32\*.dll /E /G BUILTIN\Users:R
    CACLS %systemroot%\System32\*.ocx /E /G BUILTIN\Users:R

    Restart the computer and retry.
     
  4. klone

    klone Thread Starter

    Joined:
    Nov 5, 2006
    Messages:
    21
    ..I am getting the same error again...
     
  5. JSntgRvr

    JSntgRvr Moderator Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Hi, klone :)

    Missed this:

    The first step in this process is to apply Service Pack 1a for Windows XP. Click here Apply the update, reboot, and post a fresh HijackThis log. Let me know if the issue persists..
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/539906

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice