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My PC Crash/Freeze While playing games or watching movies on full screen

Discussion in 'Virus & Other Malware Removal' started by CreepyDog, Mar 6, 2010.

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  1. CreepyDog

    CreepyDog Thread Starter

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    My PC crash/freeze from a long time now...i tryied everything i could do this is what i did to fix my problems but failed:
    1:reinstall my pc
    2:RegCure to clean my registery's
    3:avira to remove my viruses
    and like i said my pc crash when i play games or watch movies on full screen...
    So how can i fix this problem its realy anoying...
    Thanks in advance
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Go here and click the green icon to download and save HijackThis 2.0.2.

    Close all open windows first, then install it in its default location.

    Start it and run a scan - which should take 30 seconds or less.

    Save the resulting log in Notepad.

    Return here, then copy-and-paste the entire log here.

    --------------------------------------------------------------

    What's your computer specs?

    Brand name, model name, model number

    Processor type and speed

    Amount of RAM

    Display adapter/video card description

    -------------------------------------------------------------
     
  3. CreepyDog

    CreepyDog Thread Starter

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  4. maceman

    maceman

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    Try turning off Msn and Skype. Quit them when you're playing or watching movies. You can also try to clean your desktop. It might help a little..
     
  5. CreepyDog

    CreepyDog Thread Starter

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    i dont think that its from my skype neither MSN cuz i always play games when they are turn on its something else :\
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
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    First Name:
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    Your computer has a NVIDIA GeForce FX5500 256 MB AGP Video card - which should be sufficient for playing most games and watching DVD movies. However, your computer has a low-end AMD Sempron 3000+ 1.81 GHz processor and only 512 MB of RAM. I don't know how much RAM your computer supports, but you need to increase it to at least 1024 MB, and preferably 2048 MB.

    You didn't copy-and-paste a HijackThis log here, as requested, so I don't know what's installed and what's auto-loading and running in the background.

    Stay away from RegCure or any other kind of registry cleaner/booster/optimizer - unless you're anxious to break certain programs and damage the operating system.

    By the way, here is the current driver(GeForce 175.19) for the NVIDIA GeForce FX5500.

    ----------------------------------------------------------------
     
  7. CreepyDog

    CreepyDog Thread Starter

    Joined:
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    so i must install these drivers? i mean the ones you gave me link above?
    and when i install it is it gonna fix my pc?
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Let's see what driver version you currently have installed.

    Right-click MY COMPUTER, then click Properties - Hardware - Device Manager, then click the + in Display Adapters.

    Double-click on the NVIDIA GeForce FX5500 entry, then click Driver(tab).

    What's listed there for the driver version and the driver date?

    ----------------------------------------------------------------

    I reluctantly downloaded and copied your HijackThis log here.

    You have BitComet and DAEMON Tools Lite in your computer, and your sendspace.com site loves to throw up pop-ups, so I have no doubt that your computer is infested with spyware and malware and "who knows what else".

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 09:17:03, on 07.3.2010 ã.
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\nvraidservice.exe
    C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Messenger\msmsgs.exe
    D:\Skype\Phone\Skype.exe
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    C:\WINDOWS\system32\nvsvc32.exe
    C:\Program Files\CyberLink\Shared files\RichVideo.exe
    C:\WINDOWS\system32\wbem\unsecapp.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: BitComet ClickCapture - {39F7E362-828A-4B5A-BCAF-5B79BFDFEA60} - D:\BitComet\tools\BitCometBHO_1.2.1.2.dll
    O4 - HKLM\..\Run: [NVRaidService] C:\WINDOWS\system32\nvraidservice.exe
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
    O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Skype] "D:\Skype\Phone\Skype.exe" /nosplash /minimized
    O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Global Startup: FlexType 2K.lnk = ?
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: &D&ownload &with BitComet - res://D:\BitComet\BitComet.exe/AddLink.htm
    O8 - Extra context menu item: &D&ownload all video with BitComet - res://D:\BitComet\BitComet.exe/AddVideo.htm
    O8 - Extra context menu item: &D&ownload all with BitComet - res://D:\BitComet\BitComet.exe/AddAllLink.htm
    O8 - Extra context menu item: Å&êñïîðòèðàé â Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O9 - Extra button: BitComet - {D18A0B52-D63C-4ed0-AFC6-C1E3DC1AF43A} - res://D:\BitComet\tools\BitCometBHO_1.2.1.2.dll/206 (file missing)
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1267204358640
    O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\sched.exe
    O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    O23 - Service: BlueSoleil Hid Service - IVT Corporation - (no file)
    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
    O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe

    --------------------------------------------------------------
     
  9. CreepyDog

    CreepyDog Thread Starter

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  10. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Your graphics driver is about 3 years older than the GeForce 175.19 graphics driver at the NVIDIA site.

    Have you ever downloaded and installed a graphics driver?

    ----------------------------------------------------------------

    Go here to download the free version of Malwarebytes Anti-Malware.

    Go here to download the free version of SUPERAntiSpyware.

    Just download and save them both for now. Don't install them or do anything with them yet.

    Advise me when you've done that.

    ---------------------------------------------------------------
     
  11. CreepyDog

    CreepyDog Thread Starter

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    ok i downloaded both programs btw do you have skype or MSN/Yahoo? so we can have a better contact
    skype: creepy_dog
    MSN/Yahoo: [email protected]
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    I don't use Skype or Yahoo or MSN for on-line chat or talking.

    We need to keep everything posted here anyway so anyone who wants to assist can respond accordingly.

    ------------------------------------------------------------------

    Now that you have both programs downloaded and saved, go ahead and install them. Make sure to update their definition files during the install process.

    After they're both installed and updated, restart your computer.

    Advise me when that's done, then I'll give you instructions for running a scan and posting a log with them.

    ------------------------------------------------------------------
     
  13. CreepyDog

    CreepyDog Thread Starter

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    okay everything is done
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    Start Malwarebytes Anti-Malware, then select the "quick scan" option, then start the scan.

    Note: Don't use your computer while the scan is in progress.

    As problems are found, it'll display the number of problems in red.

    When the scan is finished, select and remove EVERYTHING that was found.

    Restart your computer, if prompted to, so the removal process can finish.

    Start SUPERAntiSpyware, then select the "quick scan" option, then start the scan.

    Note: Don't use your computer while the scan is in progress.

    As problems are found, it'll display a list and the number in each list.

    When the scan is finished, select and remove EVERYTHING that was found.

    Restart your computer, if prompted to, so the removal process can finish.

    Start MBAM again, then go to Logs(tab).

    Highlight the scan log entry, then click Open.

    When the scan log appears in Notepad, copy-and-paste it here.

    Start SAS again, then go to Preferences - Statistics/Logs(tab).

    Highlight the scan log entry, then click View Log.

    When the scan log appears in Notepad, copy-and-paste it here.

    -------------------------------------------------------------------
     
  15. CreepyDog

    CreepyDog Thread Starter

    Joined:
    Mar 6, 2010
    Messages:
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    okay i scan my pc with the malware prog there wasnt any viruses or anything wrong this is what it displayed after the scan:
    Malwarebytes' Anti-Malware 1.44
    Database version: 3831
    Windows 5.1.2600 Service Pack 3
    Internet Explorer 6.0.2900.5512

    07.3.2010 г. 17:17:25
    mbam-log-2010-03-07 (17-17-25).txt

    Scan type: Quick Scan
    Objects scanned: 110796
    Time elapsed: 4 minute(s), 42 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)


    now ill scan with the other prog and give you a info about it too
     
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