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my PC isn't working

Discussion in 'Hardware' started by CottonCandyCat, Apr 24, 2019.

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  1. CottonCandyCat

    CottonCandyCat Thread Starter

    Joined:
    Apr 24, 2019
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    Hi there! So I recently bought myself a gaming PC (Hyrican Striker 5845 Blue) and monitor (BENQ EW277HDR). I had to buy a DVI to HDMI adapter because the PC didn't have a HDMI plug.
    When I start up the PC this happens: I see the Hyrican logo, the spinning loading icon under the logo and then this happens:
    DSC_0448.JPG

    It should be booting Windows 10 so what is up with the PC? I called Hyrican support this morning but the guy on the phone had no idea what I was talking about and said it might have something to do with the graphics card and that I should send them an email with a picture of the monitor, so I did. Currently waiting for a reply but I also wanted to know if anyone had the same issue.


    Specs of the PC:
    RYZEN 5 Processor, 16 GB RAM, 240 GB SSD, 1 TB HDD, Radeon Vega 11 graphics card.
    Mainboard type: MSI A320M PRO-VD/S
     
  2. lynx1021

    lynx1021

    Joined:
    Jan 7, 2014
    Messages:
    2,124
    A lot of companies call their PC's "gaming PC's when they are not. Your PC doesn't even have a discrete Video card. Radeon RX Vega 11 is an integrated GPU in the Ryzen desktop APUs (e.g. Ryzen 5 2400G). From NotebookCheck website: "the APU is mostly intended for lower demanding games like Overwatch, Dota 2, ...".Did it work when you first got it? It looks like it doesn't have the right video drivers. It is new so every thing should be right. It is bran new so they should warranty it. Can you try another HDMI cable? I have an adapter on one of mine but it looks like this. DVI to HDMI.jpg
     
  3. CottonCandyCat

    CottonCandyCat Thread Starter

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    I got it yesterday and tried setting everything up. As I mentioned I bought a adapter that looks like this: [​IMG]
    It's not the exact same one cause mine is a DVI-I. Anyway, the adapter is a HDMI male and DVI-I female and I bought a DVI-I cable. I don't think the monitor is the problem because it does find the signal of the PC otherwise it would say 'no connection/signal' from the very beginning. What makes me confused is that after I see the logo of the PC it doesn't boot windows 10 up. When I tried the HDMI cable on my laptop the monitor connects with it.
     
  4. lynx1021

    lynx1021

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    Your mother board is DVI-D not DVI-I, that may be the problem. I think you have the your adapter plugged into the monitor then the DVI-I cable run to your mother board. My adapter is a DVI-D male plugged in to my video card and HDMI female with cable to my monitor. You need an adapter like mine with a HDMI cable. The DVI-I you have may be getting only part of the signal.
     
  5. lynx1021

    lynx1021

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    DVI is very confusing ,I have to keep a chart like this to remember what is what. dvi-types.png
     
  6. CottonCandyCat

    CottonCandyCat Thread Starter

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    oh gosh yea I got it confused too nah, I got the correct DVI cable. My friends also said to get the adapter that you have 'cause one of them also has it and it works fine. Hmm then I'll go to the store tomorrow and exchange the DVI-D cable + adapter and get the DVI-D male HDMI female and try again. I'll update on that.
     
  7. CottonCandyCat

    CottonCandyCat Thread Starter

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    the retail dude must have gotten it also confused because he told me that that was a DVI-I after showing him the picture of what it looks like. I didn't know there were different types.
    IMG-20190423-WA0047.jpg
     
  8. lynx1021

    lynx1021

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    a610UJPnovfL__SL1100_.jpg a610UJPnovfL__SL1100_.jpg Yes, that picture is DVI-D (dual link) On some old Dell video cards There is even a DS59 that looks like DVI that has an adapter with two connectors on it
     
  9. CottonCandyCat

    CottonCandyCat Thread Starter

    Joined:
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    Messages:
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    so update about the adapter. Bought it this morning, tried it aaanndd for a split second the PC wanted to boot windows but then it self restarted and went back to the same screen as before from the beginning. I called technical support again and the guy said that it sounds like a hardware defect so I sent it back and got my money back...
    I configured my own PC on a website which my friend used to get her PC and I hope I won't be having any problems. This new PC has a HDMI plug at the back as well as a DVI-D. Anyways thanks for trying to help me out! Much appreciated.
     
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