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My Printer Won't Print Offline

Discussion in 'All Other Software' started by susankaufman55, Jul 8, 2007.

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  1. susankaufman55

    susankaufman55 Thread Starter

    Joined:
    Jul 8, 2007
    Messages:
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    I Am Able To Print From The Internet But Not From My Windows Xp With A
    Hp Deskjet 812c.
    I've Tried Everything I Can Think Of But No Documents Will Print
     
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
    Messages:
    64,227
    First Name:
    Chuck
    Hi Susan, and welcome to TSG.

    :confused:

    I read that as you saying that someone on the Internet, in another part of the world, can print on a printer you have connected to your computer (running Windows XP) but you can not print anything on that printer from that same computer. If that is not correct, please clarify exactly who can print OK and how XP machine connects to the printer?

    Can you please explain what you have tried (we are not clairvoyant and have no idea what you have thought of :) :) ). What programs have you used to try to print from? Do you get an error message or does the software and Windows act like everything is proceeding normally but nothing prints? Does the print spooler show the job as printing?
     
  3. susankaufman55

    susankaufman55 Thread Starter

    Joined:
    Jul 8, 2007
    Messages:
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    My Printer Will Not Print In Microsoft Office, Including Word, Excel, Etc
    The Paper Goes Through As If Printing, The Printer Spool Works, But When
    The Paper Comes Through Nothing Is Printed
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

    Joined:
    Nov 28, 2005
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    64,227
    First Name:
    Chuck
    Can you please explain how the printer seems to print OK from the Internet? Is the printer connected directly to your PC and people on other computers use it with no problem?

    If you can not print under any circumstances ...

    - When was the last time you used the printer when everything printed OK. It is possible that the print heads have clogged with dried ink if it has not been used in a long time. Does the Windows Control panel software have any diagnostic functions for checking and cleaning the print heads?

    - Does it not print in color and/or black?

    - Have you tried deleting the printer from your Printer & Faxes Control Panel in Windows and re-installing it with the latest drivers from H-P? Are you able to print a test page that is usually one of the last steps in the installation?
     
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