My Printer Won't Print Offline

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susankaufman55

Thread Starter
Joined
Jul 8, 2007
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2
I Am Able To Print From The Internet But Not From My Windows Xp With A
Hp Deskjet 812c.
I've Tried Everything I Can Think Of But No Documents Will Print
 

cwwozniak

Chuck
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68,760
Hi Susan, and welcome to TSG.

susankaufman55 said:
I Am Able To Print From The Internet But Not From My Windows Xp With A Hp Deskjet 812c.
:confused:

I read that as you saying that someone on the Internet, in another part of the world, can print on a printer you have connected to your computer (running Windows XP) but you can not print anything on that printer from that same computer. If that is not correct, please clarify exactly who can print OK and how XP machine connects to the printer?

susankaufman55 said:
I've Tried Everything I Can Think Of But No Documents Will Print
Can you please explain what you have tried (we are not clairvoyant and have no idea what you have thought of :) :) ). What programs have you used to try to print from? Do you get an error message or does the software and Windows act like everything is proceeding normally but nothing prints? Does the print spooler show the job as printing?
 

susankaufman55

Thread Starter
Joined
Jul 8, 2007
Messages
2
My Printer Will Not Print In Microsoft Office, Including Word, Excel, Etc
The Paper Goes Through As If Printing, The Printer Spool Works, But When
The Paper Comes Through Nothing Is Printed
 

cwwozniak

Chuck
Moderator
Joined
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Messages
68,760
susankaufman55 said:
I Am Able To Print From The Internet
Can you please explain how the printer seems to print OK from the Internet? Is the printer connected directly to your PC and people on other computers use it with no problem?

susankaufman55 said:
The Paper Goes Through As If Printing, The Printer Spool Works, But When The Paper Comes Through Nothing Is Printed
If you can not print under any circumstances ...

- When was the last time you used the printer when everything printed OK. It is possible that the print heads have clogged with dried ink if it has not been used in a long time. Does the Windows Control panel software have any diagnostic functions for checking and cleaning the print heads?

- Does it not print in color and/or black?

- Have you tried deleting the printer from your Printer & Faxes Control Panel in Windows and re-installing it with the latest drivers from H-P? Are you able to print a test page that is usually one of the last steps in the installation?
 
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