My screen freezes while surfing - help please?

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geoand

Thread Starter
Joined
Apr 28, 2002
Messages
75
(I hope this is in the correct forum) :confused:

Help please,

I've recently installed ADSL [Netgear DG814] and every so often while online and surfing my screen just freezes with icons disappearing and open windows completely white - only the reset switch on my comp will get me going again. I've checked for virii with NAV and for trojans with SpyBot S&D. All seems clear.

I've used Hijack This in the hope that some of you smart guys can spot an obvious error - I assume it gives you all the relevant details. However, I'm using a P III 550Mhz with 256Mb RAM - it looks like all the software is posted below.

Any advice would be greatly appreciated as I'm getting really frustrated. Many thanks.

George
===============================
Logfile of HijackThis v1.97.2
Scan saved at 19:18:24, on 04/10/2003
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\PDesk\PDesk.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\unzipped\hijackthis\HijackThis.exe

O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Matrox Powerdesk] C:\WINDOWS\System32\PDesk\PDesk.exe /Autolaunch
O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
O4 - HKCU\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
O4 - Startup: OEXCheck.lnk = C:\Program Files\Express Assist\EA2Check.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Open Selected URL - C:\WINDOWS\Web\openselectedurl.htm
O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
O9 - Extra button: Related (HKLM)
O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
O16 - DPF: {1552B1CD-8CB7-4776-B6CB-16EA461928E5} (Cpuid Control) - http://www.powerleap.com/downloads/cpuid.cab
O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003031101/housecall.antivirus.com/housecall/xscan53.cab
O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37863.5106481481
O16 - DPF: {9F637568-E5F7-4CB2-BD01-818CF6C561F9} (PhotosCtrlUK Class) - http://uk.photos.yahoo.com/ocx/uk/yexplorer1_9uk.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab
O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
 
Joined
Mar 20, 2003
Messages
4,823
Restart Hijack This and put a check mark against the following:

O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
O4 - Startup: OEXCheck.lnk = C:\Program Files\Express Assist\EA2Check.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe

If you have used the immunize feature in Spybot, ignore this one otherwise check it too

O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

Click Fix Checked

I notice that you have two instances of washidx, so you can get rid of one,
Big Fix, Express Assist and the Java update can be run manually
 

geoand

Thread Starter
Joined
Apr 28, 2002
Messages
75
Many thanks,

I've ticked those mentioned to remove them as suggested. However, when running 'Hijack This' again there was no mention of either of the washidx.exe entries, so should I delete that from my registry using regedit? ie,

O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"

Or should I wait until I've run Window Washer to see if it appears in the Hijack This log and then delete it? Thanks.
 
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