1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

My screen freezes while surfing - help please?

Discussion in 'Windows XP' started by geoand, Oct 4, 2003.

Thread Status:
Not open for further replies.
Advertisement
  1. geoand

    geoand Thread Starter

    Joined:
    Apr 28, 2002
    Messages:
    75
    (I hope this is in the correct forum) :confused:

    Help please,

    I've recently installed ADSL [Netgear DG814] and every so often while online and surfing my screen just freezes with icons disappearing and open windows completely white - only the reset switch on my comp will get me going again. I've checked for virii with NAV and for trojans with SpyBot S&D. All seems clear.

    I've used Hijack This in the hope that some of you smart guys can spot an obvious error - I assume it gives you all the relevant details. However, I'm using a P III 550Mhz with 256Mb RAM - it looks like all the software is posted below.

    Any advice would be greatly appreciated as I'm getting really frustrated. Many thanks.

    George
    ===============================
    Logfile of HijackThis v1.97.2
    Scan saved at 19:18:24, on 04/10/2003
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\Program Files\Norton Internet Security\NISUM.EXE
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Norton Internet Security\ccPxySvc.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\System32\PDesk\PDesk.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\unzipped\hijackthis\HijackThis.exe

    O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O4 - HKLM\..\Run: [Matrox Powerdesk] C:\WINDOWS\System32\PDesk\PDesk.exe /Autolaunch
    O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
    O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
    O4 - HKCU\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
    O4 - Startup: OEXCheck.lnk = C:\Program Files\Express Assist\EA2Check.exe
    O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
    O8 - Extra context menu item: Open Selected URL - C:\WINDOWS\Web\openselectedurl.htm
    O9 - Extra 'Tools' menuitem: Sun Java Console (HKLM)
    O9 - Extra button: Related (HKLM)
    O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: symsupportutil - https://www-secure.symantec.com/techsupp/activedata/symsupportutil.CAB
    O16 - DPF: {1552B1CD-8CB7-4776-B6CB-16EA461928E5} (Cpuid Control) - http://www.powerleap.com/downloads/cpuid.cab
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
    O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab
    O16 - DPF: {597C45C2-2D39-11D5-8D53-0050048383FE} (OPUCatalog Class) - http://office.microsoft.com/productupdates/content/opuc.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2003031101/housecall.antivirus.com/housecall/xscan53.cab
    O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37863.5106481481
    O16 - DPF: {9F637568-E5F7-4CB2-BD01-818CF6C561F9} (PhotosCtrlUK Class) - http://uk.photos.yahoo.com/ocx/uk/yexplorer1_9uk.cab
    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedContent/common/bin/cabsa.cab
    O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://photos.yahoo.com/ocx/us/yexplorer1_9us.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
     
  2. putasolution

    putasolution

    Joined:
    Mar 20, 2003
    Messages:
    4,823
    Restart Hijack This and put a check mark against the following:

    O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe
    O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
    O4 - Startup: OEXCheck.lnk = C:\Program Files\Express Assist\EA2Check.exe
    O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe

    If you have used the immunize feature in Spybot, ignore this one otherwise check it too

    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present

    Click Fix Checked

    I notice that you have two instances of washidx, so you can get rid of one,
    Big Fix, Express Assist and the Java update can be run manually
     
  3. geoand

    geoand Thread Starter

    Joined:
    Apr 28, 2002
    Messages:
    75
    Many thanks,

    I've ticked those mentioned to remove them as suggested. However, when running 'Hijack This' again there was no mention of either of the washidx.exe entries, so should I delete that from my registry using regedit? ie,

    O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"
    O4 - HKLM\..\RunOnce: [washindex] C:\Program Files\Washer\washidx.exe "George"

    Or should I wait until I've run Window Washer to see if it appears in the Hijack This log and then delete it? Thanks.
     
  4. putasolution

    putasolution

    Joined:
    Mar 20, 2003
    Messages:
    4,823
    I would wait
     
  5. geoand

    geoand Thread Starter

    Joined:
    Apr 28, 2002
    Messages:
    75
    Thank you - I'll hold fire and see what happens!
     
  6. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/169514

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice