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My touchpad pointer moves uncontrolably!!!!

Discussion in 'Windows Vista' started by Brandon94, Dec 27, 2010.

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  1. Brandon94

    Brandon94 Thread Starter

    Joined:
    Dec 27, 2010
    Messages:
    1
    Hi,
    I have a gateway windows vista, no external mouse, and it's been running fine until about two days ago, now my cursor is just moving everywhere!! When I start the computer up the cursor is fine for about 5 seconds then it goes on a rampage! When my hand is on the touchpad it starts moving and clicking on everything! Although I kept my finger on the touchpad without moving it and it kept trying to move to the start button and it finally clicked on it, again without me and it seemed like it was trying to go to all programs! So then I restarted it in safemode and the same thing occured! So next I turned off my wireless Internet connection and still same thing! My computer is now off and I'm using my iPhone! Which reminds me, the cursor seemed to be targeting my iTunes icon too and the cursor moved across the screen without my hand on it! Please help I think I am being hacked!!!
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,815
    First Name:
    Frank
    Your laptop may be infested with malware and spyware and other "nasties". Let's try a few things and then go from there.

    ----------------------------------------------------------------

    Download and save the free version of:

    Malwarebytes Anti-Malware

    SUPERAntiSpyware

    then close all open windows first, then install them both, then restart your laptop.

    Next, follow these instructions completely:

    Start Malwarebytes Anti-Malware.

    Click "Updates(tab) - Check for Updates".

    When the definition files have updated, click "OK".

    Click "Scanner(tab) - Perform quick scan - Scan".

    If infections are found during the scan, the number of infections will be highlighted in red.

    When the scan is finished, click "Show Results".

    Make sure that everything is selected, then click "Remove Selected".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start Malwarebytes Anti-Malware again.

    Click "Logs"(tab).

    Highlight the scan log entry, then click "Open".

    When the scan log appears in Notepad, copy-and-paste it here.

    Start SUPERAntiSpyware.

    Click "Check for Updates".

    When the definition files have updated, click "Close".

    Click "Scan your Computer - Perform Quick Scan - Next".

    If infections or problems are found during the scan, a list will appear.

    When the scan is finished and the scan summary window appears, click "OK".

    Make sure that everything in the list is selected, then click "Next".

    If you're prompted to restart to finish the removal process, click "Yes".

    Start SUPERAntiSpyware again.

    Click "Preferences - Statistics/Logs"(tab).

    Highlight the scan log entry, then click "View Log".

    When the scan log appears in Notepad, copy-and-paste it here.

    ---------------------------------------------------------------

    Go here and click the green icon to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and then click "Do a system scan and save a log file".

    When the scan is finished in less than 30 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    --------------------------------------------------------------
     
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