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My USB port.

Discussion in 'Hardware' started by Rachel`, Sep 22, 2004.

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  1. Rachel`

    Rachel` Thread Starter

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    Hey,

    I just got a new webcam and I was halfway through installing it, but a message flashed up saying "A working USB port was not found on this computer." So I went to the folder for the USB port and it says "NTKERN.VXD device loader(s) for this device could not load the device driver (Code 2).

    What does this mean, and how can I solve the problem?!?

    Please help me. :)
     
  2. ~Candy~

    ~Candy~ Retired Administrator

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    Hi and welcome. Do you have any other working USB devices?

    Also what operating system are you running? 98 or 98SE?
     
  3. Rachel`

    Rachel` Thread Starter

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    Hey thanks, I don't have any others..
     
  4. ~Candy~

    ~Candy~ Retired Administrator

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    Ok, I edited above, so answer that question too. Also, do you know how to access your bios setup to be sure you have USB support enabled?
     
  5. Rachel`

    Rachel` Thread Starter

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    I have Windows 98, and no I don't know how to do that.
     
  6. ~Candy~

    ~Candy~ Retired Administrator

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    Ok, when the computer if first starting up, there is a key to press to access the bios setup. Most often, it's DEL, F 1 or F 2. If you have a Compaq it's F 10. Once there you will look around for USB related information. We want USB support to say ENABLED. You'll save changes, reboot and then we'll go from there.
     
  7. Rachel`

    Rachel` Thread Starter

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    I looked around, and all I could find was IRQ for USB, which was enabled.
     
  8. ~Candy~

    ~Candy~ Retired Administrator

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  9. ~Candy~

    ~Candy~ Retired Administrator

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    Do you have a name branded computer?

    Also, before you do anything, can you post your IRQ list for me.

    Start, run, type msinfo32 and hit ok, go to hardware, IRQs, edit, select all, edit, copy and come back and paste.
     
  10. Rachel`

    Rachel` Thread Starter

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    0 System timer
    1 Standard 101/102-Key or Microsoft Natural Keyboard
    2 Programmable interrupt controller
    3 Communications Port (COM2)
    4 Communications Port (COM1)
    5 Motorola SM56 Speakerphone Modem
    5 SiS 7018 Audio Driver
    5 IRQ Holder for PCI Steering
    6 Standard Floppy Disk Controller
    7 Printer Port (LPT1)
    8 System CMOS/real time clock
    9 (free)
    10 (free)
    11 IRQ Holder for PCI Steering
    12 PS/2 Compatible Mouse Port
    13 Numeric data processor
    14 Primary IDE controller (dual fifo)
    14 SiS 5513 Dual PCI IDE Controller
    15 Secondary IDE controller (dual fifo)
    15 SiS 5513 Dual PCI IDE Controller

    What's a name branded computer?
    Thankyou for all your help :)
     
  11. ~Candy~

    ~Candy~ Retired Administrator

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    Name brand, like Dell, Compaq, HP, etc. If not, do you have a cd that came with the motherboard?
     
  12. Rachel`

    Rachel` Thread Starter

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    Uhm it says Micromark Hi-Grade..And I do have one of those discs.
     
  13. ~Candy~

    ~Candy~ Retired Administrator

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    Ok, try updating the drivers from where you mentioned prior in your first post. Point the driver search to the cdrom, you may have to help it further than just saying get them from the D:/ drive.....to, for example, D:/drivers/win98/usb (forgive my wrong back slashes, I'm on a Spanish keyboard).
     
  14. Arky

    Arky

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  15. Arky

    Arky

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    Your display of the Device Manager should resemble the attachment that is a screen shot of a Win98SE Device Manager display if your USB ports are active.

    If you choose to check the IRQ assignments for any device, it is better to uninstall the device and re-install it; letting the OS do the IRQ assignment.
     

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