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my webcam not working help!

Discussion in 'Hardware' started by 2back, Sep 3, 2004.

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  1. 2back

    2back Thread Starter

    Sep 3, 2004
    just bought a webcam genius videocam nb300
    running on a dell laptop inspiron 9100 radeon 9700 128 mb
    p4 3ghz,512 mb rams,windows xp homedition

    i install the driver and utility which come with,window cand detect the webcame,but when i try to run the utility with my webcam plugged in,my windows crash and came out blue screen
    it says snpmi03.sys error

    i tried with msn 6.2 and yahoo mesenger,the webcam there shows nothing...msn 6.2 only shows a full green screen when i use the audio/video tuning wizard...

    anyone got any idea?
  2. Rockn


    Jul 29, 2001
    Update the version of DirectX on your PC. What version is it currently running?
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