1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Mystartsearch

Discussion in 'Virus & Other Malware Removal' started by finalfantasyfan, Jan 18, 2015.

Thread Status:
Not open for further replies.
  1. finalfantasyfan

    finalfantasyfan Thread Starter

    Joined:
    Apr 18, 2007
    Messages:
    24
    Hi, my mum installed something onto her pc (win 7) and now it's got this browser hijacker on it and I can't remove it (tried spybot, ad-aware, ect...), nothing seems to work. It's on Chrome, Firefox, IE, I can't find it in add/remove programs, I tried removing it from the registry and reverting the browsers back to default settings.

    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel® Core™ i5-3470 CPU @ 3.20GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 4
    RAM: 8067 Mb
    Graphics Card: Intel® HD Graphics, -1984 Mb
    Hard Drives: C: Total - 104745 MB, Free - 35038 MB; E: Total - 1802880 MB, Free - 822525 MB;
    Motherboard: Gigabyte Technology Co., Ltd., B75M-D3H
    Antivirus: avast! Antivirus, Updated and Enabled

    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 8:02:40 PM, on 18/01/2015
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17496)


    Boot mode: Normal

    Running processes:
    C:\Users\Maria\AppData\Roaming\uTorrent\uTorrent.exe
    C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe
    C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\rusb3mon.exe
    C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
    C:\Program Files (x86)\CyberLink\Shared files\brs.exe
    C:\Program Files\AVAST Software\Avast\avastui.exe
    C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
    C:\Program Files (x86)\Common Files\iSkysoft\iSkysoft Helper Compact\ISHelper.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Users\Maria\Downloads\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.mystartse...3FZXXXXZ1E4K3FZ
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mystartse...3FZXXXXZ1E4K3FZ
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.mystartse...3FZXXXXZ1E4K3FZ
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.mystartse...3FZXXXXZ1E4K3FZ
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    F2 - REG:system.ini: UserInit=userinit.exe,
    O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll" (file missing)
    O4 - HKLM\..\Run: [IMSS] "C:\Program Files (x86)\Intel\Intel® Management Engine Components\IMSS\PIconStartup.exe"
    O4 - HKLM\..\Run: [USB3MON] "C:\Program Files (x86)\Intel\Intel® USB 3.0 eXtensible Host Controller Driver\Application\iusb3mon.exe"
    O4 - HKLM\..\Run: [RUSB3MON] "C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\rusb3mon.exe"
    O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
    O4 - HKLM\..\Run: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
    O4 - HKLM\..\Run: [BDRegion] C:\Program Files (x86)\Cyberlink\Shared files\brs.exe
    O4 - HKLM\..\Run: [AvastUI.exe] "C:\Program Files\AVAST Software\Avast\AvastUI.exe" /nogui
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [iSkysoft Helper Compact.exe] C:\Program Files (x86)\Common Files\iSkysoft\iSkysoft Helper Compact\ISHelper.exe
    O4 - HKLM\..\Run: [DelaypluginInstall] C:\ProgramData\iSkysoft\Video Converter Ultimate\DelayPluginI.exe
    O4 - HKLM\..\Run: [BrowserPlugInHelper] C:\Program Files (x86)\iSkysoft\Video Converter Ultimate\BrowserPlugInHelper.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\RunOnce: [EasyTuneVI] C:\Program Files (x86)\GIGABYTE\ET6\ETCall.exe
    O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
    O4 - HKCU\..\Run: [HP Photosmart 5520 series (NET)] "C:\Program Files\HP\HP Photosmart 5520 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN29O1921605ST:NW" -scfn "HP Photosmart 5520 series (NET)" -AutoStart 1
    O4 - Startup: Monitor Ink Alerts - HP Photosmart 5520 series (Network).lnk = ?
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O17 - HKLM\System\CCS\Services\Tcpip\..\{3C9C4146-CAA2-4BFF-90EE-0305CBA8BE18}: NameServer = 8.8.8.8,8.8.4.4,4.2.2.1,4.2.2.2,208.67.222.222,208.67.220.220,8.26.56.26,8.20.247.20,156.154.70.1,156.154.71.1
    O17 - HKLM\System\CS1\Services\Tcpip\..\{3C9C4146-CAA2-4BFF-90EE-0305CBA8BE18}: NameServer = 8.8.8.8,8.8.4.4,4.2.2.1,4.2.2.2,208.67.222.222,208.67.220.220,8.26.56.26,8.20.247.20,156.154.70.1,156.154.71.1
    O17 - HKLM\System\CS2\Services\Tcpip\..\{3C9C4146-CAA2-4BFF-90EE-0305CBA8BE18}: NameServer = 8.8.8.8,8.8.4.4,4.2.2.1,4.2.2.2,208.67.222.222,208.67.220.220,8.26.56.26,8.20.247.20,156.154.70.1,156.154.71.1
    O18 - Protocol: WSISVCUchrome - (no CLSID) - (no file)
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O20 - AppInit_DLLs: C:\PROGRA~2\SearchProtect\SearchProtect\bin\SPVC32Loader.dll
    O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Ask Update Service (APNMCP) - Unknown owner - C:\Program Files (x86)\AskPartnerNetwork\Toolbar\apnmcp.exe (file missing)
    O23 - Service: AppleChargerSrv - Unknown owner - C:\Windows\system32\AppleChargerSrv.exe (file missing)
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
    O23 - Service: CyberLink Product - 2013/11/09 21:44:28 (CLKMSVC10_38F51D56) - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD10\NavFilter\kmsvc.exe
    O23 - Service: Intel® Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Intel® Integrated Clock Controller Service - Intel® ICCS (ICCS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Integrated Clock Controller Service\ICCProxy.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: IHProtect Service - XTab system - C:\Program Files (x86)\XTab\ProtectService.exe
    O23 - Service: Intel® Capability Licensing Service Interface - Intel® Corporation - C:\Program Files\Intel\iCLS Client\HeciServer.exe
    O23 - Service: Intel® Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
    O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 10761 bytes
     
  2. dvk01

    dvk01 Moderator Malware Specialist

    Joined:
    Dec 14, 2002
    Messages:
    56,337
    First Name:
    Derek
    Click on this link to download : ADWCleaner Click on ONE of the Two Blue Download Now buttons That have a blue arrow beside them and save it to your desktop. Do not click on any links in the top Advert.

    See the screenshot where the proper download buttons are highlighted
    [​IMG]

    NOTE: If using Internet Explorer and you get an alert that stops the program downloading click on Tools > Smartscreen Filter > Turn off Smartscreen Filter then click on OK in the box that opens. Then click on the link again.

    Close your browser and double click on this icon on your desktop:

    [​IMG]

    You will then see the screen below, click on the Scan button (as indicated), accept any prompts that appear and allow it to run, it may take several minutes to complete, when it is done, you will get a message saying "PENDING" , Ignore that & click on the Clean button, accept any prompts that appear and allow the system to reboot. You will then be presented with the report, Copy & Paste it into your next post.
    Please note: the newer versions of Adwcleaner have a pretty colour display on some versions of windows and slightly different icons. The screenshots are from the older version but are basically the same

    [​IMG]
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1141418

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice