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mysterious crashing of Windows XP

Discussion in 'Windows XP' started by shahriar5252, Sep 1, 2004.

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  1. shahriar5252

    shahriar5252 Thread Starter

    Jul 31, 2003
    Sometimes, my Windows XP crashes for mysterious reasons. Then, when Windows automatically restarts, the error report of Windows shows up and says, “The system has recovered from a serious error...” When I send the error report to Microsoft, the online crash analysis says that “the crash was the result of a devise driver but that no further information is available.” Other than the factory installed programs and Microsoft Office 2003 (a fully licensed legitimate version) and the RealOne Player, I don't have anything else installed. I have never had any file-sharing programs installed. Additionally, before the Windows restarts I see this blue screen which says that the system crashed. How can I find out which one of my device drivers is causing the repeated crashing of the Windows XP? I even went to the device manager, but none of the devices had their boxes opened, which means that they are operating correctly. I also ran Window Memory Diagnostic test from Microsoft repeatedly (http://oca.microsoft.com/en/windiag.asp), and the tests did not detect any problems. My laptop is an HP pavilion ze5385us and I bought it more than a year ago. It has Windows XP SP-1 with all the usual updates. It has the Pentium 4 Processor at 2.66GHz. And this problem has been going on for several months. Please help! :eek:

    The blue error screen displays this message:
    A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: strmdisp.sys


    If this is the first time you have seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
    Check to make sure any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

    Technical information:
    *** Stop: 0X000000CE (0XF78D7A36, 0X00000000, 0XF78D7A36, 0X00000000)

    Information from Event Viwer:
    Source: System Error
    Category: (102)
    Event ID: 1003

    Description: Error code 0000000a, parameter1 fffffffc, parameter2 00000002,
    parameter3 00000000, parameter4 804fa344.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
  2. SacsTC


    Dec 30, 2003
    Everything i'm finding points to a modem driver
  3. shahriar5252

    shahriar5252 Thread Starter

    Jul 31, 2003
    Thank you for you for your help. The problem was from my Conexant modem driver. I had downloaded an updated version of it a long time ago, and unfortunately, not all newly updated drivers are compatible with all models of computers, esp. HP Pavilion laptops. Occasionally, when Windows had resumed from Hibernation, the updated driver apparantly kept on loading and unloading the modem without canceling pending operations. In other words, without my telling Windows to turn on the Conexant modem,the modem's updated driver would unnecessarily turn on or off the modem. This was occasionally crashing my system. After reintalling the original driver, the problem was solved. I even found out why my computer was not going into StandBy mode: The modem was preventing it. As a rule of thumb, if your driver is working properly, don't update it, even if the update is from Microsoft Window's update serviece, the manufacturer of the device driver, or even the manufacturer of the computer.
  4. Bryan


    Jul 3, 1999
    First Name:
    Yep, I've had problems in the past with device drivers from Windows Update Site so I don't ever load updated device drivers from there. If I'm not having any problems with the current driver, I tend to leave it alone. But if I do want an updated driver, I go to the hardware makers site to get it.
  5. redoak

    redoak Gone but never forgotten

    Jun 24, 2004
    Others here have said the same thing. MS is a source of trouble when it come to drivers. I know from experince, too.
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