NAV 2004 Install Properly?

Good Day All,
Trying to Install NAV 2004 from Proprietary CD from Symantec, Inc. Have NAV 2002 on box Win 98 SE OS on Presario 5000 Compaq Desktop System. NAV 2004 will not configure to Live Update Status. Previous NAV 2002 Version was up to date pretty much...My previous Subscription ran out 9.5.2004. Could not update over the wire so purchsed new CD from Symantec...
Do I need to Uninstall the NAV 2002? Is there a work around since I am using Brand new NAV 2004 from CD
(Not Profess. Edition)? I thought I could Install right over NAV 2002...
What a probalem...Should not be this difficult...Trying to load on My Mom's Machine IN S.C. & I'm in N.Y. ...
Please Help...ASAP...My Mom is ready to ditch her Machine...
Thanx for any & all help...
Chao, Bill in NYS 9.13.2004

 

Issued by symantec http://service1.symantec.com/SUPPOR...sf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

 

Thanx MOBO I'll try this procedure...Thanx for quick answer as well..
Bill in NYS

 

MOBO,
Tried the Symantec scenario you provided. All went OK 'til you try to execute the Icon on Desktop & nothing happens. Is there some Application(s) running in background, i.e. 'First Aid' [Installed on previous Gateway boxes years ago] that had to be removed prior to NAV being functional. Please Advise!!!Thank You.
Bill in NYS
13 Sep 2004 1532H DST...

 

You could try installing while in safe mode to see if it takes. It is possible that another application may be interfering and that should negate it if infact it is the case.

 

Will try Safe Mode. Thank you once again MOBO...
Bill in NYS
14 Sep 2004
1726H DST
PS: There must be a way; Man made it Man can fix it. Chao !!!