1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

NAV has detected a virus on your computer

Discussion in 'Virus & Other Malware Removal' started by inthegarden, Jan 26, 2003.

Thread Status:
Not open for further replies.
  1. inthegarden

    inthegarden Thread Starter

    Joined:
    Jan 26, 2003
    Messages:
    4
    Hello, I'm new here and hope I do this ok. I have looked around and didn't see a similar problem.
    I have windows xp. I got this computer last June. It came with NAV and I keep it updated regularly (the klez worm devastated my old computer! - so I am very careful). I never open any questionable e-mail. I receive occassional warnings about a virus attached to certain e-mails and of course I immediately delete them.
    Yesterday I got 2 warnings (when downloading e-mail) which were different. This is what they said:
    VIRUS ALERT
    NAV has detected a virus on your computer
    Object name: C:/DOCUME~1/donna/LOCALS~1/Temp/NAV19.tmp
    Virus Name: [email protected]
    Action taken: Unable to repair this file
    (The second warning was the same except it said NAV50E.tmp

    I immediately did a virus scan and it showed no viruses on my computer.
    What does all this mean??

    Then, as I had the NAV program open, I snooped around and came across 100 quarantined viruses! The program said they couldn't be repaired.
    What do I do??
    Why do I have all these viruses in my computer when I never open infected e-mails and I am supposedly protected???

    I hope someone can help me.
    I went to the NAC website and they do everything they can not to help you. You can't even send a problem by e-mail to tech support on weekends.

    I hope I was clear, and thanks for any help!
    Donna J
     
  2. brendandonhu

    brendandonhu

    Joined:
    Jul 8, 2002
    Messages:
    14,681
    An infected virus file contains a virus whether or not you opened it. Quarantined means NAV will prevent you from running the infected files, and acrivating the virus.
     
  3. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Yup. It just means that NAV is doing it's job.

    Launch the Quarantine Console, highlight ALL files inside, and press "remove".

    They will be deleted.

    Cheers,
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/115456

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice