NAV has detected a virus on your computer

[inthegarden]

Hello, I'm new here and hope I do this ok. I have looked around and didn't see a similar problem.
I have windows xp. I got this computer last June. It came with NAV and I keep it updated regularly (the klez worm devastated my old computer! - so I am very careful). I never open any questionable e-mail. I receive occassional warnings about a virus attached to certain e-mails and of course I immediately delete them.
Yesterday I got 2 warnings (when downloading e-mail) which were different. This is what they said:
VIRUS ALERT
NAV has detected a virus on your computer
Object name: C:/DOCUME~1/donna/LOCALS~1/Temp/NAV19.tmp
Virus Name: W32.Sobig.A@mm.enc
Action taken: Unable to repair this file
(The second warning was the same except it said NAV50E.tmp

I immediately did a virus scan and it showed no viruses on my computer.
What does all this mean??

Then, as I had the NAV program open, I snooped around and came across 100 quarantined viruses! The program said they couldn't be repaired.
What do I do??
Why do I have all these viruses in my computer when I never open infected e-mails and I am supposedly protected???

I hope someone can help me.
I went to the NAC website and they do everything they can not to help you. You can't even send a problem by e-mail to tech support on weekends.

I hope I was clear, and thanks for any help!
Donna J

 

[brendandonhu]

An infected virus file contains a virus whether or not you opened it. Quarantined means NAV will prevent you from running the infected files, and acrivating the virus.

 

[TonyKlein]

Yup. It just means that NAV is doing it's job.

Launch the Quarantine Console, highlight ALL files inside, and press "remove".

They will be deleted.

Cheers,