Nbn speed issues

hercsta79

Thread Starter
Joined
Aug 9, 2020
Messages
2
hi, ive just switched providers, and moved house my speed is 250/25.
now im having some issues, my speed continuously reverts back to 100MB from approx 270MB.
i have a cat 6 cable running from ONT into wall socket, then 5E cable running from outlet in study to a R8000 netgear router then another one into computer.
i cant seem to keep it running on gigbit connection, it seems to revert to 100MB, ive swapped out cables etc, i did find in the wall outlet in garage next to the ONT that the plug was not fully down so i pushed on that down and the orange light came on, however very short as it only lasted 10 or 15 mins., i cannot get it to stay at the 1000 connection and its driving me insane, any options?

Regards

David

OS Version: Microsoft Windows 10 Home, 32 bit, Build 18363, Installed 20200522002252.000000+480
Processor: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, x64 Family 6 Model 60 Stepping 3, CPU Count: 8
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon HD 5700 Series, 1024 MB
Hard Drives: C: 110 GB (70 GB Free); D: 0 GB (0 GB Free); E: 3726 GB (3725 GB Free); H: 931 GB (223 GB Free);
Motherboard: ASUSTeK COMPUTER INC. H97-PLUS, ver Rev X.0x,
System: American Megatrends Inc., ver ALASKA -
Antivirus: Windows Defender, Enabled and Updated

Name: Realtek GigETH
Description: Realtek PCIe GBE Family Controller
Physical address (MAC): 78:24:af:45:c5:43
Status: Operational
Maximum transmission unit: 1500
Link speed (Receive/Transmit): 1000/1000 (Mbps)
DHCP enabled: Yes
DHCP servers: 192.168.1.1
DHCP lease obtained: ‎Sunday, ‎9 ‎August ‎2020 9:36:20 PM
DHCP lease expires: ‎Monday, ‎10 ‎August ‎2020 9:36:20 PM
IPv4 address: 192.168.1.2/24
IPv6 address:
Default gateway: 192.168.1.1
DNS servers: 1.1.1.1, 8.8.8.8, 208.67.222.222, 8.8.4.4
DNS domain name:
DNS connection suffix:
DNS search suffix list:
Network name: Network 2
Network category: Public
Connectivity (IPv4/IPv6): Connected to Internet / Connected to unknown network
 
Joined
Aug 8, 2008
Messages
2,990
I love companies like that....they tell you you have a Fiber connection but in all actuality you don't. You have Fiber to the house but the house it self is still copper based. Unless the house has been wired for Fiber Optics.....well you get the picture.

Even though you have the ONT which converts the signal.....now that becomes the bottle neck for data speed as copper has limitations for data speed.

You need to make sure that all the hardware ports are 10/100/1000 if they are....then you'll need to contact your ISP to deal with the issue. I'd call them up and explain to them whats going on. They have you do all the general reboot and factory reset steps....I'm guessing a defective piece of hardware either with their units or the house net wiring.
 

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