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Nec and his Technical Support

Discussion in 'Hardware' started by molisto, Oct 25, 2001.

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  1. molisto

    molisto Thread Starter

    Joined:
    Oct 25, 2001
    Messages:
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    Here you have the email I have sent to the Nec Technical Support and below the reply.

    Dear Sir:

    I am writing to you because my printer does not work with my new computer which uses Windows XP, in my old computer it works perfectly. I have looked for the windows xp drivers but I did not find them. Are you going to release them soon? My printer is a Superscript 660 plus.


    Thank you.


    REPLY:
    Dear NEC customer,


    The 660plus is not supported in Windows XP. NEC is no longer developing drivers for the 660plus as NEC is exiting the printer industry. You may want to email again after XP has been offcially released for a few months. We may discover a work around.


    Thank you for contacting NEC.
    OnLine: http:\\www.nectech.com
    E-mail: [email protected]
    Phone: 1-800-632-4650


    Brad



    -After that I can say: I have a printer in the dustbin, NEC has lost a customer in the other "industries" they are not "exiting".-

    Please if someone know these drivers I will be pleased....

    Thank you.
     
  2. Rockn

    Rockn

    Joined:
    Jul 29, 2001
    Messages:
    21,334
    Maybe you should have checked all your hardware to see if it was supported by XP. Not everything is and most manufacturers have not written drivers for it yet. Find a generic driver for an NEC printer similar to yours in XP's native drivers and use that. They offered a workaround if they found one so what are you complaining about....do a little research!
     
  3. RandyG

    RandyG

    Joined:
    Jun 26, 2000
    Messages:
    7,762
    Welcome to TSG!


    Not to put it quite as bluntly as Rockn does, if NEC says they don't support the older printer with a new OS, then there is nothing more you can do about it, other than using the drivers provided with Windows XP. In your user handbook, there should be a listing of alternate drivers you could use, and see if they are available in XP.
     
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