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Need Assistance Desperately, Windows Security Virus????

Discussion in 'Virus & Other Malware Removal' started by grader13, Apr 27, 2010.

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  1. grader13

    grader13 Thread Starter

    Joined:
    Jan 25, 2010
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    Cannot even run HJT to obtain log to post, when I click to open it shows HJT breifly and then closes automatically. All programs are doing this.

    I desperately need assistance. I have some type of windows virus that is causing multiple windows security alerts (yellow with exclamation pt or red with X 20 or so at a time on status bar). It is placing multiple alerts on my system and will not allow me to open any programs, remove programs or run any type of virus software. When I attempt to I get a windows security alert that application cannot be executed the file....is infected. Do you want to activate your antivirus software now and then a window opens that appears to be performing a scan. I have stopped the scans but cannot get anywhere because I cannot open anything. I also cannot disable any software or add or remove programs. I am completely stuck and highly concerned. I will appreciate any help you are willing to provide. I don't even know how to exactly word my posting....I have never experienced anything quite like this!

    It will not allow me to open AVG, windows security/updates or malware.
     
  2. grader13

    grader13 Thread Starter

    Joined:
    Jan 25, 2010
    Messages:
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    Can anyone tell me whether I can run HJT in safe mode and then post log? Appreciate any help at all, I know everyone is busy but as my 7 year old would say...I am BUSTED!
     
  3. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.



    Step 1

    Please download exeHelper to your desktop.
    Double-click on exeHelper.com to run the fix.
    A black window should pop up, press any key to close once the fix is completed.
    Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

    Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


    Step 2

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 3

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.


    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.



    Again, if the results are really long, please attach them using the instructions I gave you at the end of step 1. This is to avoid having to scroll down the page too much make the space cleaner.
     
  4. grader13

    grader13 Thread Starter

    Joined:
    Jan 25, 2010
    Messages:
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    Thank you, I cannot tell you how much I appreciate your assistance and expertise.

    I have attached the exeHelper and the OTS logs, working on the GMER right now. I had to split the OTS log into 2 attachments as it would not upload as one. Also wanted to let you know that I used rkill.com prior to seeing your response to stop the pop-ups so I could use the system.
     

    Attached Files:

  5. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    That's odd that you had trouble uploading the OTS log. The limit has been increased to 1000kb so that shouldn't be happening.

    rkill does pretty much the same stuff exehelper does, so that's good. Don't run any more tools though as I need to keep track of what's going on.

    Let me know how the GMER scan goes. Don't worry if your computer blue screens and gives you an error, nothing bad happened to your system, it's just that the program is quite delicate. Try the suggestions I gave you at the end if you have trouble.
     
  6. grader13

    grader13 Thread Starter

    Joined:
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    Messages:
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    Here is the GMER log file...
     

    Attached Files:

  7. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Alright :) Please do this now:


    NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

    Download ComboFix from one of these locations:

    Link 1
    Link 2


    * IMPORTANT !!! Save ComboFix.exe to your Desktop



    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
    • Double click on ComboFix.exe & follow the prompts.

      Note: Combofix will run without the Recovery Console installed.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    [​IMG]


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Notes:

    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
     
  8. grader13

    grader13 Thread Starter

    Joined:
    Jan 25, 2010
    Messages:
    19
    Here is the combofix log. The first time I attempted to run Combofix it stalled after stage 4 and produced no report. I ran the second time and the log attached was produced. Thanks again for your assistance.

    Also, if my computer locks up and gets shut down I cannot open or download any programs without using rkill first. I tried running exe after combo fix stalled and I had to reboot and I still could not access the fix programs I needed. Just wanted you to be aware of what happened. Unless I kill the process, I cannot use the system at all.
     

    Attached Files:

  9. NeonFx

    NeonFx Malware Specialist

    Joined:
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    Messages:
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    Could you attach the following for me so that I can see what happened the first time?:

    C:\QooBox\ComboFix-quarantined-files.txt
    C:\QooBox\Quarantine\catchme.log
     
  10. grader13

    grader13 Thread Starter

    Joined:
    Jan 25, 2010
    Messages:
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    I have attached both, please let me know if they are not what you are looking for. Thank you.
     

    Attached Files:

  11. NeonFx

    NeonFx Malware Specialist

    Joined:
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    Messages:
    4,811
    Alright :) Let's do this now:

    STEP 1

    Run OTS

    • Under the Paste Fix Here box on the right, paste in the contents of following code box

    Code:
    [Unregister Dlls]
    [Registry - All]
    < Run [HKEY_LOCAL_MACHINE\] > -> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YY -> "skawbgth" -> C:\Documents and Settings\Theresa Gingrich\Local Settings\Application Data\wvkanmqlj\ronvlxttssd.exe [C:\Documents and Settings\Theresa Gingrich\Local Settings\Application Data\wvkanmqlj\ronvlxttssd.exe]
    < Run [HKEY_USERS\S-1-5-21-3983759995-796252833-2349185790-1005\] > -> HKEY_USERS\S-1-5-21-3983759995-796252833-2349185790-1005\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    YY -> "skawbgth" -> C:\Documents and Settings\Theresa Gingrich\Local Settings\Application Data\wvkanmqlj\ronvlxttssd.exe [C:\Documents and Settings\Theresa Gingrich\Local Settings\Application Data\wvkanmqlj\ronvlxttssd.exe]
    < MountPoints2 [HKEY_CURRENT_USER] > -> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2
    YN -> \{361ac05d-0e0d-11da-9aa9-806d6172696f} -> 
    YN -> \{75b2a4a3-9e26-11de-ae31-806d6172696f} -> 
    [Files/Folders - Created Within 30 Days]
    NY ->  wvkanmqlj -> C:\Documents and Settings\Theresa Gingrich\Local Settings\Application Data\wvkanmqlj
    [Files/Folders - Modified Within 30 Days]
    NY ->  5 C:\WINDOWS\Temp\*.tmp files -> C:\WINDOWS\Temp\*.tmp
    NY ->  3 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp
    NY ->  1447 C:\Documents and Settings\Theresa Gingrich\Local Settings\Temp\*.tmp files -> C:\Documents and Settings\Theresa Gingrich\Local Settings\Temp\*.tmp
    NY ->  1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp
    NY ->  1 C:\*.tmp files -> C:\*.tmp
    [Empty Temp Folders]
    [EmptyFlash]
    [ClearAllRestorePoints]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

    Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
    If it seems to get stuck, give it some time. It's probably still working.


    STEP 2

    [​IMG] Please run Malwarebytes' Anti-Malware

    • Update it by clicking on the Update tab and then on the button.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan. Scan all of your harddrives.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.



    STEP 3


    Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

    1. Click Accept, when prompted to download and install the program files and database of malware definitions.



    2. To optimize scanning time and produce a more sensible report for review:
    • Close any open programs
    • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
    3. Click Run at the Security prompt.


    The program will then begin downloading and installing and will also update the database.


    Please be patient as this can take quite a long time to download.
    • Once the update is complete, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

      • [*]Spyware, adware, dialers, and other riskware
        [*]Archives
        [*]E-mail databases
    • Click on My Computer under the green Scan bar to the left to start the scan.
    • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
    • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
    • Click View report... at the bottom.
    • Click the Save report... button.

      [​IMG]
    • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
     
  12. grader13

    grader13 Thread Starter

    Joined:
    Jan 25, 2010
    Messages:
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    Hi. OTS fix log attached. Thanks again!:)
     

    Attached Files:

  13. NeonFx

    NeonFx Malware Specialist

    Joined:
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    Messages:
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    Sure thing. Let me know if you have trouble with the other two.
     
  14. grader13

    grader13 Thread Starter

    Joined:
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    Messages:
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    MBAM log attached....moving on to Kaspersky. May take me a bit, don't have broadband :(.
     

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  15. NeonFx

    NeonFx Malware Specialist

    Joined:
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    Alright. You might want to let it run overnight.
     
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