1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Need confirmation for adwcleaner cleaning

Discussion in 'Virus & Other Malware Removal' started by Wimalaya, Feb 12, 2015.

Thread Status:
Not open for further replies.
Advertisement
  1. Wimalaya

    Wimalaya Thread Starter

    Joined:
    Dec 22, 2011
    Messages:
    199
    Hello,

    im on a friends laptop fixing some cpu and memory issues but am not very familiar with HP and Win Vista. So here is a AdwCleaner log and would like to have confirmation for the removal. I wasn't sure about the hpservice thing...

    here is the log:

    # AdwCleaner v4.110 - Logfile created 12/02/2015 at 09:38:08
    # Updated 05/02/2015 by Xplode
    # Database : 2015-02-05.2 [Local]
    # Operating system : Windows Vista (TM) Business Service Pack 2 (x86)
    # Username : vero - PC_VAN_VERO
    # Running from : C:\Users\vero.PC_van_vero\Documents\Downloads\AdwCleaner.exe
    # Option : Scan

    ***** [ Services ] *****

    Service Found : hpsrv

    ***** [ Files / Folders ] *****

    File Found : C:\Windows\system32\hpservice.exe
    Folder Found : C:\ProgramData\epifpapdjplgoeplljjndobdnmmhlape

    ***** [ Scheduled tasks ] *****


    ***** [ Shortcuts ] *****


    ***** [ Registry ] *****

    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{92780B25-18CC-41C8-B9BE-3C9C571A8263}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{E0D6077D-7186-48B2-A6C6-2F7C533E8CFF}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{92780B25-18CC-41C8-B9BE-3C9C571A8263}

    ***** [ Web browsers ] *****

    -\\ Internet Explorer v7.0.6002.18005


    -\\ Mozilla Firefox v7.0.1 (nl)


    -\\ Google Chrome v39.0.2171.95

    *************************

    AdwCleaner[R0].txt - [20603 bytes] - [22/08/2014 23:52:49]
    AdwCleaner[R1].txt - [20664 bytes] - [22/08/2014 23:55:32]
    AdwCleaner[R2].txt - [6105 bytes] - [09/01/2015 21:53:31]
    AdwCleaner[R3].txt - [1282 bytes] - [12/02/2015 09:38:08]
    AdwCleaner[S0].txt - [21027 bytes] - [22/08/2014 23:58:48]
    AdwCleaner[S1].txt - [6071 bytes] - [09/01/2015 22:07:32]

    ########## EOF - C:\AdwCleaner\AdwCleaner[R3].txt - [1460 bytes] ##########


    thanks for the help,

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Business, Service Pack 2, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz, x64 Family 6 Model 15 Stepping 10
    Processor Count: 2
    RAM: 2038 Mb
    Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
    Hard Drives: C: Total - 144626 MB, Free - 27626 MB; E: Total - 7996 MB, Free - 768 MB;
    Motherboard: Hewlett-Packard, 30C0
    Antivirus: Norton Internet Security, Updated and Enabled
     
  2. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
  3. Wimalaya

    Wimalaya Thread Starter

    Joined:
    Dec 22, 2011
    Messages:
    199
    thanks, i better leave it there? but why is adwcleaner noticing it then? would it be harmful to delete it? i don't like to remove stuff from the sys folder you know.

    still doing several scans and removing unnecessary programs from this laptop. pretty slow process tho.
    mbam took over 4hours to scan yesterday, and then auto-rebooted for windows update when i was gone. so doing all over again now. 84 objects found so far..

    and svchost often has high memory usage, looks fine at the moment, i'll see what happens after the scans.
     
  4. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Not really sure why AdwCleaner flags that file, it is a genuine HP file and is in the expected default folder. That is one of the problems with this type of scanner, all "Found" entries are not always malicious, hence the option to remove known legitimate files before using the "Clean" option.
    AdwCleaner also has option to "Restore" an item removed in error...

    Open AdwCleaner > Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

    Do you need further help?
     
  5. Wimalaya

    Wimalaya Thread Starter

    Joined:
    Dec 22, 2011
    Messages:
    199
    thanks kevinf80, i think i'll be fine.

    cheers
     
  6. kevinf80

    kevinf80 Malware Specialist

    Joined:
    Mar 21, 2006
    Messages:
    11,383
    First Name:
    Kevin
    Comeback anytime.....:)
     
  7. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1142919

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice