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Need help: A disk read error occured. Press ctrl+alt+del to restart.

Discussion in 'Hardware' started by JRRRRR, Jan 11, 2010.

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  1. JRRRRR

    JRRRRR Thread Starter

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    Hi guys, thanks for viewing this topic. I need some technical help with my Fujitsu T5010 Tablet PC.

    So the other day I was just using my laptop as usual, handling multiple browser tabs and MSN windows. Then it starts to hang, I was only able to move my mouse cursor around and the system remain generally unresponsive. I tried Cltr Alt Del but to no avail, hence I resort to a hard reset.

    Unfortunately, it was unable to boot up after that with the DOS message "A disk read error occurred Press Ctrl + Alt + Del to restart". I know this problem is widespread and I have researched around the forums and tried most of the proposed solution but none of them worked for me.

    I went to the BIOS setup and rechecked the Boot Priority. The HDD was recognized in the BIOS menu. Surprisingly, the Boot Priority order was not the same as the default setting even though I had never touched this configuration. The HDD was ranked below the CD and Floppy Disk, so I rectify this concern by resetting to default settings, but the error persists. I tried tweaking with the order by placing the HDD on top of the list, but it doesn't work either.

    I then tried to access the Windows Recovery Environment through the Vista Bootable Recovery Disc. The CD was recognized and able to reach the loading screen "Windows is loading files..." and then the normal loading bar at startup will appear. After a while, a black screen presents itself and then a mouse cursor will appear in the black lit screen. I was told that the Windows page will appear and there will be a language option. I was able to move the cursor but the system appears generally unresponsive.

    I have the same result with the "Recovery and Utility" option which I believed is the pre-installed Windows Recovery Environment. Similarly, the screen went black with the mouse cursor after the "Windows is loading files" screen and the normal windows startup loading bar.

    I was able to access the Boot Menu by pressing F8 just briefly after "Windows is loading files" screen disappear. I tried booting in Safe mode, or Last Known Configuration. None was able to work. I ended up with a black lit screen and a movable mouse cursor, but a generally unresponsive system.

    I then run the "diagnostic program" which I believed is the hardware manufacturer diagnostic utility. The results are as follows:
    Error Code: 00420004
    Diagnostic Result: Maybe hardware error on HDD
    Please contact to Customer Support Center with error code and diagnostic
    result.

    These are the details. I apologize if I had overloaded you with information as I believed mine is a fairly unique situation, and thus I have to be comprehensive. My laptop is under 1 year warranty but I was reluctant bring it down to a service center due to long traveling distance and I need it fixed asap as I need my laptop in school. Thus, I hope I can solve this problem with help from the community here, or is my problem too serious that I need to have my HDD replaced?

    Thanks for viewing this topic. Any form of help will be appreciated :)

    P.S Will I be able to salvage the data on my HDD? It seems to me that my HDD has some hardware issues.
     
  2. Keywal

    Keywal

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    if you cant get the CD to work then i dont think there's any other option but to get the HDD replaced. should take aout 20 seconds to replace a HDD in a laptop providing its not a net book where the dam HDD is buried under the mobo.

    anyway, the general idea would be to load the windows CD and check the start up but if this still is not working the the HDD is dead. which means super expensive data recovery then HDD replacement!
     
  3. JRRRRR

    JRRRRR Thread Starter

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    Ahhh T.T
    Hmm, so from your perspective it's hard to salvage the HDD? The data inside is quite important, but I do have a backup 5-6 months back, so I will be losing quite a bit of data. Crap
     
  4. Keywal

    Keywal

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    not hard to salvage if you've got the equiptment just could cost thousands.

    if you can't boot into safe mode and the CD is not working then you cannot perform a disk check therefore you MUST call the helpdesk and get it replaced.

    most HDD suffer some sort of damage to the sectors during use, Windows just finds these sectors and doesnt use them. but if your boot files happen to be on this sector then you must repair the sector using the cd or in safe mode.

    count yourself luck that this happened in warranty.
    i'm tired of hearin people who have this issue and companies saying something rediculous like we knew this was an issue but your outta warranty so here's a link to a section on our site that you can BUY new ones from. :(
     
  5. JRRRRR

    JRRRRR Thread Starter

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    hmm so I gonna get the HDD replaced at a Fujitsu service center tomorrow. Do you happen to know if they will help you retrieve your data? Or do I have to request to keep the damaged one and send it to a third part data recovery service?

    And roughly how much will restoring some files and pictures in My Document cost?

    P.S My HDD is most likely defected physically after running Fujitsu HDD Diagnostic test.
     
  6. Keywal

    Keywal

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    eh the short answers to all that is no.

    they have bought these HDD from a company and will need to return them to the company to recieve their refund. so no data recovery.

    got asked a few weeks ago to get data of a HDD by a fairly big company who i work for in which i was unsuccesful. they chose not to send it to data recovery specialist cause it costs too much..

    just make sure you learn from this and BACK UP you data.. :)
     
  7. Keywal

    Keywal

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    have a look at this...

    http://www.datarecovery.ie/

    also notice the girl in the protective suit in an air-tight room?
    you HDD will need to be opened and rebuilt to another drive. if this still does not work the the HDD platters go into a special machine that reads the 1's & 0's off the disk and tries to build a picture at the other end.

    VERY EXPENSIVE!! not really worth it for pictures.
     
  8. Elvandil

    Elvandil

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    You can connect your drive to your machine and run recovery programs to retrieve data. The drive may not even be faulty. I don't believe that it has been established as yet. You should definitely check for file system errors and so on.

    If you have another computer available, and an XP CD, you can make a boot CD with a mini-XP on it and boot up the machine to recover your files and perform other repair tasks.

    If not, there are also other options, like burning a CD of Knoppix and booting that up.

    UBCD4Win
     
  9. JRRRRR

    JRRRRR Thread Starter

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    ok thanks for the quick reply. Guess I have to learn from this lesson. I still have a full backup 6 months back. Thank you for your help :)
     
  10. Keywal

    Keywal

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    the guy is still in warranty Elvandil..

    if he takes it out then he loses any chance of getting a new one for free.

    up to him though...

    JRRRR, your welcome.
     
  11. Keywal

    Keywal

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    actually, the Ultimate Boot CD you mention might be worth a shot but it is what i used on the drive at work and even though it got the files they were corrupt.
     
  12. Elvandil

    Elvandil

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    Yes. But before pursuing that, I would think that data recovery would be the first order of business. A read error can mean a single bad byte among trillions and the data may be salvageable. After that, the extent of the injury can be assessed and the warranty put into place.
     
  13. Elvandil

    Elvandil

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    I don't think we have any reason to believe that any data is lost. A bad byte that could be repaired by chkdsk could result in a read error.

    But it will be lost once they get a hold of it.
     
  14. Keywal

    Keywal

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    yes i agree worth a shot mate...

    you will need an external drive to save what it finds too.

    if anything.
     
  15. JRRRRR

    JRRRRR Thread Starter

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    hmm yes I run the Fujitsu HDD Diagnostic test in UBCD and it failed the quick test. The result as follows:
    The drive did not pass the QUICK TEST.
    An Error was detected on the HDD.
    Error Code :A10125
    Please contact Fujitsu Customer Service for repair.

    I was unable to do anything software wise. As mentioned in my first post, WRE, recovery console, command prompt, safe mode, Vista Boot Disk whatever all dont work. ALL of them ended up in a black lit screen with a mouse cursor and cant perform any data recovery whatsoever.

    I tried the Acronis True Image bootable CD and have it inspect the drive and there was error reading my HDD partition.

    Unfortunately, it's almost certain that the HDD is dead ):
     
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