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Need help before I send the computer through a window

Discussion in 'Virus & Other Malware Removal' started by Laniganfan29, Sep 30, 2008.

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  1. Laniganfan29

    Laniganfan29 Thread Starter

    Joined:
    Sep 24, 2008
    Messages:
    2
    My computer has been running really slow and will freeze up and shut down without notice. I tried to run a defrag on the computer and I received the following error.

    The scan has been canceled because an error occurred in file C:\Documents and Settings\All Users\Application Data\Microsoft\Search\Data\Applications\Windows\TMP.EDB

    I ran a scan from HijackThis and this is the log file but I am totally lost as to what to do from here, any suggestions?

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 9:04:41 AM, on 9/24/2008
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16705)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Windows Media Player\WMPNSCFG.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\HP DeskJet 710C Series\ereg\Remind32.exe
    C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    C:\Program Files\Sprint music manager\MEMonitor.exe
    C:\WINDOWS\system32\mmc.exe
    C:\WINDOWS\system32\DfrgFat.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll (file missing)
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar13.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar13.dll
    O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
    O4 - HKLM\..\Run: [MMTray] "C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_tray.exe"
    O4 - HKLM\..\Run: [isCfgWiz] "C:\Program Files\Common Files\Symantec Shared\OPC\{C86EA115-FACD-4aa8-BFA2-398C677D0936}\SYMCUW.exe" -G:{77CCBE0B-A541-49a9-883E-14F8337EC861} -T:Config -REBOOT
    O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton Internet Security\osCheck.exe"
    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - S-1-5-18 Startup: PowerReg Scheduler.exe (User 'SYSTEM')
    O4 - S-1-5-18 Startup: MEMonitor.lnk = C:\Program Files\Sprint music manager\MEMonitor.exe (User 'SYSTEM')
    O4 - .DEFAULT Startup: PowerReg Scheduler.exe (User 'Default user')
    O4 - .DEFAULT Startup: MEMonitor.lnk = C:\Program Files\Sprint music manager\MEMonitor.exe (User 'Default user')
    O4 - Startup: PowerReg Scheduler.exe
    O4 - Startup: MEMonitor.lnk = C:\Program Files\Sprint music manager\MEMonitor.exe
    O4 - Global Startup: Reminder-hpc41001.lnk = C:\Program Files\HP DeskJet 710C Series\ereg\Remind32.exe
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.net\PartyPokerNet\RunPF.exe (file missing)
    O9 - Extra 'Tools' menuitem: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Program Files\PartyGaming.net\PartyPokerNet\RunPF.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: Win32 Classes -
    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
    O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
    O23 - Service: LiveUpdate Notice - Unknown owner - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe (file missing)
    O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
    --
    End of file - 6492 bytes
     
  2. khazars

    khazars

    Joined:
    Feb 15, 2004
    Messages:
    12,302
    hi there, welcome to TSG.

    I don't see anything in your log. When was the last time you installed Xp and how old is the machine?


    ok, let's run some scans and we'll se what they come up with?




    * Click here to download ATF Cleaner by Atribune and save it to your
    desktop.

    http://majorgeeks.com/ATF_Cleaner_d4949.html


    * Double-click ATF-Cleaner.exe to run the program.
    * Under Main choose: Select All
    * Click the Empty Selected button.
    o If you use Firefox:
    + Click Firefox at the top and choose: Select All
    + Click the Empty Selected button.
    + NOTE: If you would like to keep your saved passwords,
    please click No at the prompt.
    o If you use Opera:
    + Click Opera at the top and choose: Select All
    + Click the Empty Selected button.
    + NOTE: If you would like to keep your saved passwords,
    please click No at the prompt.
    * Click Exit on the Main menu to close the program.



    Download Superantispyware (SAS):

    http://www.superantispyware.com/supe....html?rid=3132


    Once downloaded and installed update the defintions
    and then run a full system scan quarantine what it finds!


    * Double-click SUPERAntiSypware.exe and use the default settings for
    installation.
    * An icon will be created on your desktop. Double-click that icon to launch
    the program.
    * If asked to update the program definitions, click "Yes". If not, update
    the definitions before scanning by selecting "Check for Updates". (If you
    encounter any problems while downloading the updates, manually download and
    unzip them from here.)

    http://www.superantispyware.com/definitions.html

    * Under "Configuration and Preferences", click the Preferences button.
    * Click the Scanning Control tab.
    * Under Scanner Options make sure the following are checked (leave all
    others unchecked):
    o Close browsers before scanning.
    o Scan for tracking cookies.
    o Terminate memory threats before quarantining.
    * Click the "Close" button to leave the control center screen.
    * Back on the main screen, under "Scan for Harmful Software" click Scan your
    computer.
    * On the left, make sure you check C:\Fixed Drive.
    * On the right, under "Complete Scan", choose Perform Complete Scan.
    * Click "Next" to start the scan. Please be patient while it scans your
    computer.
    * After the scan is complete, a Scan Summary box will appear with
    potentially harmful items that were detected. Click "OK".
    * Make sure everything has a checkmark next to it and click "Next".
    * A notification will appear that "Quarantine and Removal is Complete".
    Click "OK" and then click the "Finish" button to return to the main menu.
    * If asked if you want to reboot, click "Yes".
    * To retrieve the removal information after reboot, launch SUPERAntispyware
    again.
    o Click Preferences, then click the Statistics/Logs tab.
    o Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    o If there are several logs, click the current dated log and press View log.
    A text file will open in your default text editor.
    o Please copy and paste the Scan Log results in your next reply.
    * Click Close to exit the program.




    Please download Malwarebytes Anti-Malware and save it to your desktop. alternate download link 1 alternate download link 2

    http://malwarebytes.gt500.org/mbam-setup.exe

    http://www.majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html

    * Make sure you are connected to the Internet.
    * Double-click on Download_mbam-setup.exe to install the application.
    * When the installation begins, follow the prompts and do not make any changes to default settings.
    * When installation has finished, make sure you leave both of these checked:
    o Update Malwarebytes' Anti-Malware
    o Launch Malwarebytes' Anti-Malware
    * Then click Finish.
    * MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
    * On the Scanner tab:
    o Make sure the "Perform Quick Scan" option is selected.
    o Then click on the Scan button.
    * If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
    * The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
    * When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
    * Click OK to close the message box and continue with the removal process.
    * Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
    * Make sure that everything is checked, and click Remove Selected.
    * When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
    * The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
    * Copy and paste the contents of that report in your next reply with a new hijackthis log.

    Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.





    * Download Dr.Web CureIt to the desktop:
    ftp://ftp.drweb.com/pub/drweb/cureit/drweb-cureit.exe

    * Doubleclick the drweb-cureit.exe file and Allow to run the express scan
    * This will scan the files currently running in memory and when something is
    found,
    click the yes button when it asks you if you want to cure it. This is only a
    short scan.
    * Once the short scan has finished, Click Options > Change settings
    * Choose the "Scan"-tab, remove the mark at "Heuristic analysis".
    * Back at the main window, mark the drives that you want to scan.
    * Select all drives. A red dot shows which drives have been chosen.
    * Click the green arrow at the right, and the scan will start.
    * Click 'Yes to all' if it asks if you want to cure/move the file.
    * When the scan has finished, look if you can click next icon next to the
    files found: IPB Image
    * If so, click it and then click the next icon right below and select Move
    incurable as you'll see in next image:
    IPB Image
    This will move it to the %userprofile%\DoctorWeb\quarantaine-folder if it
    can't be cured. (this in case if we need samples)
    * After selecting, in the Dr.Web CureIt menu on top, click file and choose
    save report list
    * Save the report to your desktop. The report will be called DrWeb.csv
    * Close Dr.Web Cureit.
    * Reboot your computer!! Because it could be possible that files in use will
    be moved/deleted during reboot.




    Post a new hijack this, the dr web scan log, the super and the malware log!
     
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