1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Need help changing admin password

Discussion in 'Windows 7' started by Rachelwesener2010, May 26, 2018.

Thread Status:
Not open for further replies.
  1. Rachelwesener2010

    Rachelwesener2010 Thread Starter

    May 26, 2018
    I bought a used computer that the seller no longer used because they couldn't remember their local account login password. I thought it would be an easy fix to use command prompt and change the admin password that way. But when I get the screen that gives me the options to load Safe mode, safe mode with networking, and safe mode with command prompt, regardless which of the options I choose, it just loads to the normal log in screen. I do not get any kind of screen or box to enter commands. It's a Lenovo laptop running windows 7 home premium. Can someone please give me a idiots step by step rundown how to fix this?
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    We don't provide help here with a password-protected computer because we have no way to verify its actual owner or the real intent for wanting to access it.

    If it came with Windows 7 Home Premium installed in it, it should have a recovery/restore partition and should give you the option to revert it back to its original new condition.

    What's the exact serial number on it, and what country was it originally purchased in?

    Last edited: May 26, 2018
  3. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    As Frank said, you can "recover to factory defaults." Or you can re-install Windows 7. Or install another OS (thinking free Linux distribution).
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1210775

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice