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In Progress Need help cleaning

Discussion in 'Virus & Other Malware Removal' started by varmeovn, Jul 10, 2016.

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  1. varmeovn

    varmeovn Thread Starter

    Jul 10, 2016
    My computer is starting to run slow - I need help cleaning it and removing malware.

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz, Intel64 Family 6 Model 58 Stepping 9
    Processor Count: 8
    RAM: 8030 Mb
    Graphics Card: Intel(R) HD Graphics 4000, -1920 Mb
    Hard Drives: C: Total - 937439 MB, Free - 467138 MB;
    Motherboard: Acer, VA70_HC
    Antivirus: Windows Defender, Disabled
  2. kevinf80

    kevinf80 Malware Specialist

    Mar 21, 2006
    First Name:
    Hello and welcome to TSG,

    My screen name is kevinf80, i`m here to help clean up your system. Make sure to run all scans from accounts with Administrator status, continue as follows please:

    Change the download folder setting in the default Browser so all tools we may use are saved to the Desktop:

    [​IMG] Google Chrome - Click the "Customize and control Google Chrome" button in the upper right-corner of the browser. [​IMG]
    Choose Settings. at the bottom of the screen click the
    "Show advanced settings..." link. Scroll down to find the Downloads section and click the Change... button. Select your desktop and click OK.

    [​IMG] Mozilla Firefox - Click the "Open Menu" button in the upper right-corner of the browser. [​IMG] Choose Options. In the downloads section, click the Browse button, click on the Desktop folder and the click the "Select Folder" button. Click OK to get out of the Options menu.

    [​IMG] Internet Explorer - Click the Tools menu in the upper right-corner of the browser. [​IMG] Select View downloads. Select the Options link in the lower left of the window. Click Browse and select the Desktop and then choose the Select Folder button. Click OK to get out of the download options screen and then click Close to get out of the View Downloads screen.
    NOTE: IE8 Does not support changing download locations in this manner. You will need to download the tool(s) to the default folder, usually Downloads, then copy them to the desktop.

    [​IMG]Change default download folder location in Edge -Boot to a user account with admin status, select start > file explorer > right click on "Downloads" folder and select "Properties"

    In the new window select "Location" tab > clear the text field box and type in or copy/paste %userprofile%\Desktop > select "Apply" then "OK"

    Be aware you are not changing the Browser download folder location, you are changing the user’s download directory location.....


    Follow the instructions in the following link to show hidden files:



    Please open Malwarebytes Anti-Malware.

    • On the Settings tab > Detection and Protection sub tab, Detection Options, tick the box "Scan for rootkits".
    • Under Non-Malware Protection sub tab Change PUP and PUM entries to Treat detections as Malware
    • Click on the Scan tab, then click on Scan Now >> . If an update is available, click the Update Now button.
    • A Threat Scan will begin.
    • When the scan is complete Apply Actions to any found entries.
    • Wait for the prompt to restart the computer to appear (if applicable), then click on Yes.
    • After the restart once you are back at your desktop, open MBAM once more.

    To get the log from Malwarebytes do the following:

    • Click on the History tab > Application Logs.
    • Double click on the scan log which shows the Date and time of the scan just performed.
    • Click Export > From export you have three options:

      Copy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply
      Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
      XML file (*.xml) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply
    • Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply…

    If Malwarebytes is not installed follow these instructions first:

    Download Malwarebytes Anti-Malware to your desktop.
    • Double-click mbam-setup and follow the prompts to install the program.
    • At the end, be sure a checkmark is placed next to the following:
    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.
    • Click Finish. Follow the instructions above....


    Download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

    If your security alerts to FRST either accept the alert or disable your security and allow FRST to run...

    (Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)

    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


    Please download RogueKiller and save it to your desktop from the following link: http://www.bleepingcomputer.com/download/roguekiller/

    • Quit all running programs.
    • For Windows XP, double-click to start.
    • For Vista,Windows 7/8/8.1/10, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
    • Read and accept the EULA (End User Licene Agreement)
    • Click Scan to scan the system.
    • When the scan completes select "Report",in the next window select "Export txt" the log will open as a text file post that log... Also save to your Desktop for reference. log will open.
    • Close the program > Don't Fix anything!

    Let me see those logs in your reply....

    Thank you,

  3. varmeovn

    varmeovn Thread Starter

    Jul 10, 2016
    Malwarebytes Anti-Malware

    Skannedato: 15.07.2016
    Skannetid: 18:29
    Administrator: Ja

    Malwaredatabase: v2016.07.15.05
    Rootkitdatabase: v2016.05.27.01
    Lisens: Gratis
    Malwarebeskyttelse: Deaktivert
    Ondsinnet Nettsidebeskyttelse: Deaktivert
    Selvbeskyttelse: Deaktivert

    OS: Windows 10
    CPU: x64
    Filsystem: NTFS
    Bruker: Marius

    Skannetype: Trusselskann
    Resultat: Fullført
    Objekter skannet: 395638
    Tid brukt: 50 min, 44 sek

    Minne: Aktivert
    Oppstart: Aktivert
    Filsystem: Aktivert
    Arkiv: Aktivert
    Rootkits: Aktivert
    Heuristikk: Aktivert
    PUP: Aktivert
    PUM: Aktivert

    Prosesser: 0
    (Ingen ondsinnede elementer funnet)

    Moduler: 0
    (Ingen ondsinnede elementer funnet)

    Registernøkler: 4
    PUP.Optional.Yontoo, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}, Karantene, [c091a57fadedc2742439a3cec9396799],
    PUP.Optional.Yontoo, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{F83D1872-D9FF-47F8-B5A0-49CC51E24EE8}, Karantene, [c091a57fadedc2742439a3cec9396799],
    PUP.Optional.Spigot, HKU\S-1-5-21-3003009583-2185979055-3610489008-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A2116AA-8B1D-4861-8BAB-48A53CC39ACD}, Karantene, [e66b49dbfc9e2c0a17731c9a20e332ce],
    PUP.Optional.ProductSetup, HKU\S-1-5-21-3003009583-2185979055-3610489008-1001\SOFTWARE\PRODUCTSETUP, Karantene, [f35e3de718821d19f42eb5fc38cbea16],

    Registerverdier: 2
    PUP.Optional.Spigot, HKU\S-1-5-21-3003009583-2185979055-3610489008-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\SEARCHSCOPES\{6A2116AA-8B1D-4861-8BAB-48A53CC39ACD}|URL, https://no.search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=994519&p={searchTerms}, Karantene, [e66b49dbfc9e2c0a17731c9a20e332ce]
    PUP.Optional.ProductSetup, HKU\S-1-5-21-3003009583-2185979055-3610489008-1001\SOFTWARE\PRODUCTSETUP|tb, Karantene, [f35e3de718821d19f42eb5fc38cbea16],

    Registerdata: 1
    PUP.Optional.Spigot, HKU\S-1-5-21-3003009583-2185979055-3610489008-1001\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN|Start Page, https://no.search.yahoo.com/?type=994519&fr=spigot-yhp-ie, God: (www.google.com), Dårlig: (https://no.search.yahoo.com/?type=9...,Erstattet,[92bfc65e079344f218b7a6d2d82c46ba]

    Mapper: 2
    PUP.Optional.BrowsePulse, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Extensions\ofkhfedbgmiblchlojhdkibkcakomlmb\1.0.5562.28085_0, Karantene, [80d110145e3c1422243f1e7c9b69b050],
    PUP.Optional.BrowsePulse, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Extensions\ofkhfedbgmiblchlojhdkibkcakomlmb, Karantene, [80d110145e3c1422243f1e7c9b69b050],

    Filer: 12
    PUP.Optional.SafeFinder, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_search.safefinder.com_0.localstorage, Karantene, [1140d3511b7f6fc7529801d408fae31d],
    PUP.Optional.SafeFinder, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_search.safefinder.com_0.localstorage-journal, Karantene, [f95823013763270f06e4d00589794eb2],
    PUP.Optional.SideCubes, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_search.sidecubes.com_0.localstorage, Karantene, [d978ff2525754fe717141a9b6d96b44c],
    PUP.Optional.SideCubes, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_search.sidecubes.com_0.localstorage-journal, Karantene, [4809dc483367b87e5dce526353b06d93],
    PUP.Optional.Spigot, C:\Users\Marius\AppData\Roaming\Mozilla\Firefox\Profiles\38c8oz36.default\searchplugins\yahoo_ff.xml, Karantene, [6ae78e96c2d843f32d592591a95a47b9],
    PUP.Optional.BrowsePulse, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Extensions\ofkhfedbgmiblchlojhdkibkcakomlmb\1.0.5562.28085_0\manifest.json, Karantene, [80d110145e3c1422243f1e7c9b69b050],
    PUP.Optional.BrowsePulse, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Extensions\ofkhfedbgmiblchlojhdkibkcakomlmb\1.0.5562.28085_0\background.js, Karantene, [80d110145e3c1422243f1e7c9b69b050],
    PUP.Optional.BrowsePulse, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Extensions\ofkhfedbgmiblchlojhdkibkcakomlmb\1.0.5562.28085_0\content.js, Karantene, [80d110145e3c1422243f1e7c9b69b050],
    PUP.Optional.BrowsePulse, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Extensions\ofkhfedbgmiblchlojhdkibkcakomlmb\1.0.5562.28085_0\icon.png, Karantene, [80d110145e3c1422243f1e7c9b69b050],
    PUP.Optional.SnapDo, C:\Users\Marius\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences, God: ("session":{"restore_on_startup":4,"startup_urls":["https://www.malwarebytes.org/restorebrowser/"]}}), Dårlig: ("session":{"restore_on_startup":4,"startup_urls":["https://no.search.yahoo.com/?type=994519&fr=yo-yhp-ch",null,"http://feed.snapdo.com/?publisher=T...a0c501fe&searchtype=hp&installDate=16/08/2013"]},"sync":{}}), Erstattet,[7cd5b86c267442f4ddf84c527d87f30d]
    PUP.Optional.Spigot, C:\Users\Marius\AppData\Roaming\Mozilla\Firefox\Profiles\38c8oz36.default\prefs.js, God: (), Dårlig: (user_pref("keyword.URL", "https://no.search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=994519&p=");), Erstattet,[50017ca867336acc3ba62e6b58ac39c7]
    PUP.Optional.Spigot, C:\Users\Marius\AppData\Roaming\Mozilla\Firefox\Profiles\38c8oz36.default\prefs.js, God: (user_pref("browser.startup.homepage", "https://www.malwarebytes.org/restorebrowser/), Dårlig: (user_pref("browser.startup.homepage", "https://no.search.yahoo.com/?type=994519&fr=spigot-), Erstattet,[57fa3aeadebcfa3cef13366a3bc99a66]

    Fysiske sektorer: 0
    (Ingen ondsinnede elementer funnet)


    Attached Files:

  4. kevinf80

    kevinf80 Malware Specialist

    Mar 21, 2006
    First Name:
    Thanks for those logs, continue as follows:

    Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into.
    NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

    Run FRST and press the Fix button just once and wait.
    The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.


    Download AdwCleaner by Xplode onto your Desktop.

    • Double click on Adwcleaner.exe to run the tool.
    • Click on the Scan in the Actions box
    • Please wait fot the scan to finish..
    • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
    • Click on the Cleaning box.
    • Next click OK on the "Closing Programs" pop up box.
    • Click OK on the Information box & again OK to allow the necessary reboot
    • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...

    Download Sophos Free Virus Removal Tool and save it to your desktop.

    • Double click the icon and select Run
    • Click Next
    • Select I accept the terms in this license agreement, then click Next twice
    • Click Install
    • Click Finish to launch the program
    • Once the virus database has been updated click Start Scanning
    • If any threats are found click Details, then View log file... (bottom left hand corner)
    • Copy and paste the results in your reply
    • Close the Notepad document, close the Threat Details screen, then click Start cleanup
    • Click Exit to close the program
    • If no threats were found please confirm that result....

    Let me see those logs in your next reply, also give an update on any remaining issues or concerns...

    Thank you,


    Attached Files:

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