Need help fast !

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timba23

Thread Starter
Joined
Jan 16, 2011
Messages
4
I have internet connections and i use Firefox now instead of Internet Explorer but whenever i want to sign in the Windows Live Messenger or Yahoo, it won't let me because it says the network is not connected. I used to be able to, even when i have Firefox. I check to see if the network is connected and it always is. I can never figure out what the problem is!

PLEASE HELP !
 

etaf

Wayne
Moderator
Joined
Oct 2, 2003
Messages
65,456
will it work with IE
do any other webpages work

do you have a security suite on the PC or ever had on the PC like Norton or Mcafee

how are you connected to the router - wireless or cable ?

would you do the following tests when its working OK and then repeat them ALL when you get that message

------------------------------------------------------------------------
{ipconfig /all}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here
We would like to see the results from ipconfig /all post back the results here
-> Start
-> (XP - enter the following in the RUN box)
cmd /k ipconfig /all
-> (Vista or Windows 7 - enter the following in the Search box)
cmd /k ipconfig /all

A black box will appear on the screen -
rightclick in the box
select all
enter
control key + C key - to copy

then reply here and
control key + V to paste
------------------------------------------------------------------------
{Ping Tests}
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post results here

Start> Run {search bar in Vista}> CMD to open a DOS window and type:

Type the following command
Ping {plus the number thats shown against the default gateway shown in above ipconfig /all}
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping google.com
Post back the results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Type the following command
Ping 209.183.226.152
post back results
rightclick in the box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste
------------------------------------------------------------------------
 

timba23

Thread Starter
Joined
Jan 16, 2011
Messages
4
i've tried to go on to the Internet Explorer & it says it doesn't work.
is that the problem?

i don't have a security suite on the my pc & never have.

I'm connected to a wireless


Windows IP Configuration

Host Name . . . . . . . . . . . . : user-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : wp.shawcable.net

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : wp.shawcable.net
Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E
Gigabit Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-23-54-06-43-4D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::b141:8a86:6d11:e8f%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : January-17-11 3:45:29 PM
Lease Expires . . . . . . . . . . : January-18-11 3:45:29 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 251666965
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-68-C4-1C-00-23-54-06-43-4D

DNS Servers . . . . . . . . . . . : 64.59.176.13
64.59.176.15
64.59.177.226
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : wp.shawcable.net
Description . . . . . . . . . . . : isatap.wp.shawcable.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\user>


The ping test does not work, unless i'm doing it wrong.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,917
Control Panel - Internet Options - Connections tab - LAN Settings... - none of the 3 choices on that page should be selected.
 

timba23

Thread Starter
Joined
Jan 16, 2011
Messages
4
TerryNet, i just tried what you said & it still doesn't work, but thank you anyways.
 

TerryNet

Terry
Moderator
Joined
Mar 23, 2005
Messages
80,917
the black box came up but then just closed right away.
Were you running the ping in the Command prompt window, as etaf had posted, or from the Run box?
 
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