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Need Help Recovering Account

Discussion in 'Site Help, Feedback, & Announcements' started by dotty999, Jan 7, 2020.

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  1. dotty999

    dotty999 Thread Starter

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    Hey it's Dotty here and boy have things changed! Had pc issues, the local pc shop wiped the hard drive and supposedly reinstalled my programmes but that didn't really happen! I now have Microsoft Edge Windows 10? that I don't like nor want! Everything has been changed around and I couldn't log in here, one reason my passwords have gone! Hope someone can help me to get back to normal whatever that means! My lovely cat avatar has gone too!
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    What Windows version and Internet browser were you using before ?

    If it was Windows 7 Microsoft support will end on the 20th of this month so it's a good idea to try to get used to Windows 10.

    You will have to setup your passwords and avatar again.
     
  3. dotty999

    dotty999 Thread Starter

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    Thanks for your reply. I was previously using Chrome which I preferred and Windows 7. I can't find my previous avatar which I really liked, poor cat!
     
  4. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    Hi Dotty,

    I requested a mod or admin to make sure that you are dotty999 and assist with password recovery.
     
    dotty999 likes this.
  5. managed

    managed Trusted Advisor Spam Fighter

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  6. dotty999

    dotty999 Thread Starter

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    Hey Chuck of course it's me! You must have noticed it's been quiet around here recently :giggle:
     
  7. dotty999

    dotty999 Thread Starter

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    thanks, I've reinstalled Chrome, I can see I'm back to normal now!
     
    Last edited by a moderator: Jan 7, 2020
  8. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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  9. Gr3iz

    Gr3iz

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    We've missed you, dear!
     
  10. 2twenty2

    2twenty2

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  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Dotty,

    I didn't realize that email was from you. You should have been more specific.

    You forgot your password? Don't panic. I can reset it and then you can access the old account which is still intact cat avatar and all.

    I'll send you the new password in a personal conversation.
     
  12. dotty999

    dotty999 Thread Starter

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    Thanks!
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    I'm going to ask you some personal questions to be sure you're not someone trying to hack into the real Dotty's account in the private message that I'll be sending shortly.
     
  14. dotty999

    dotty999 Thread Starter

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    ok thanks
     
  15. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Can you log in?
     
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