1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Need help removing viruses on Windows 7...

Discussion in 'Virus & Other Malware Removal' started by Hase, Mar 16, 2015.

Thread Status:
Not open for further replies.
  1. Hase

    Hase Thread Starter

    Joined:
    Mar 16, 2015
    Messages:
    1
    Hi all,
    I've been spending my day trying to help my mom clean up her Windows 7 computer, with no luck. There're pop-ups galore and Chrome has been closing a few seconds after I've opened it. I downloaded the Microsoft Windows Malicious Software Removal Tool from their site, and it's been doing a full scan for almost 9 hours now... it's 70% done and hasn't found a single infected file. I went into Programs and Features and noticed the A1PCCleaner has installed itself three days ago, which is what the pop-ups were from. Of course, when I click to uninstall it, it doesn't work. So I suspected I needed to manually get rid of it and go into Task Manager. I've been staring at the processes for a couple of hours now w/o ending anything, because I have no idea which is the malware. I need help, please! Also, how can I detect other malware in Processes?
     
  2. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Joined:
    Jul 1, 2003
    Messages:
    18,552
    First Name:
    José
    Welcome :)

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Make sure that under Optional Scans, there is a checkmark on Addition.txt and Shortcut.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The tool will also produce another two logs (Addition.txt and Shortcut.txt). Please attach these to your reply.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1144860

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice