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Need help removing viruses on Windows 7...

Discussion in 'Virus & Other Malware Removal' started by Hase, Mar 16, 2015.

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  1. Hase

    Hase Thread Starter

    Mar 16, 2015
    Hi all,
    I've been spending my day trying to help my mom clean up her Windows 7 computer, with no luck. There're pop-ups galore and Chrome has been closing a few seconds after I've opened it. I downloaded the Microsoft Windows Malicious Software Removal Tool from their site, and it's been doing a full scan for almost 9 hours now... it's 70% done and hasn't found a single infected file. I went into Programs and Features and noticed the A1PCCleaner has installed itself three days ago, which is what the pop-ups were from. Of course, when I click to uninstall it, it doesn't work. So I suspected I needed to manually get rid of it and go into Task Manager. I've been staring at the processes for a couple of hours now w/o ending anything, because I have no idea which is the malware. I need help, please! Also, how can I detect other malware in Processes?
  2. JSntgRvr

    JSntgRvr Retired Moderator and Malware Specialist

    Jul 1, 2003
    First Name:
    Welcome :)

    Please download Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Make sure that under Optional Scans, there is a checkmark on Addition.txt and Shortcut.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The tool will also produce another two logs (Addition.txt and Shortcut.txt). Please attach these to your reply.
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