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Need help to remove Charter Suite

Discussion in 'General Security' started by lynne2322, Feb 13, 2013.

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  1. lynne2322

    lynne2322 Thread Starter

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    Dear Members..
    I have a somewhat unusual proble, I have a Toshiba Satellite P308-S8823 Operating system is Vista. I have Charter Security Suite 9.01 as my security and my ISP.
    However lately I'm getting a notice that my antivirus is out of date, but it won't let me upgrade it.
    I tried to remove it so I could install another Antivirus; but can't remove it even with charter help.
    They (charter) does not know how to remove it, and thinks the problem is with my computer.
    I tried 10 times to remove it and went into Safe mode 3 x's and tried to remove.
    Can someone please help me. I can't use my computer until this is resolves.
     
  2. captainron276

    captainron276

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    Ron
  3. lunarlander

    lunarlander

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    Hi captainron276, He has Vista. It only has SP2.
     
  4. captainron276

    captainron276

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    I'll be darned, I clicked on his computer icon and it says XP with SP2? Now I read it again and see he/she has Vista. Getting old I guess....LOL Thanks Lunar for catching that :)
     
  5. lynne2322

    lynne2322 Thread Starter

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    Hi captainron276..
    Thank you so much for answering my SOS, I tried to download Revo and my browsers will not allow me to search. I did rent a New computer today and am going to try to fix my Vista machine. Will probably be calling on you again when I can get in. I have a feeling there is more wrong than just removing Charter Suite.
    Thanks again for your info, I will definitely keep it for help with Vista, and my new computer.
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Lynne, you really should update the computer specs field in your profile here at TSG because it does say you're running XP and helpers rely on that to provide the correct assistance. Thanks. :)
     
  7. lynne2322

    lynne2322 Thread Starter

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    Thank you so much for the reminder. I did update it and I can see where the tech would rely on the information I produce.
    Lynne
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Thanks for updating it Lynne. :)
     
  9. lynne2322

    lynne2322 Thread Starter

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    Hi...
    I finally got Revo downloaded and ran it, It did not remove the Charter Suite; so I was wondering if I should run it under another selection. I ran it "Moderate-and that leaves "Built-in, Safe, Advanced" But wasn't sure which one to run. I think it makes sense to me that Charter should remove their Key from the application, but charter says that isn't necessary. Your thoughts please.
    Lynne
     
  10. captainron276

    captainron276

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    Lynne,

    Maybe on of the Tech's will be able to advise you further. I am not familiar with Charter and was hoping that the default settng of Revo would help you out.
     
  11. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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  12. lynne2322

    lynne2322 Thread Starter

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    Hello...
    I have used their removal tool about 20 times before calling Charter techs. I've also tried going into Safe mode and that will not work. Charter Tech has tried many times to help also. We are all exacerbated, because we had no success. But I need to get it off, so I can download a different one. It won't let me download another one until it's gone.
    Thanks for all the help. I'm still open to try anything.
    Lynne
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Which anti-virus were you trying to install and what message did you get that Charter was still on the machine?
     
  14. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:

    1. Double-click VEW.exe

    2. Under "Select log to query", select:

      • Application
      • System

    3. Under "Select type to list", select:

      • Error

    4. Click the radio button for "Number of events"
      Type 10 in the 1 to 20 box
      Then click the Run button.

    Notepad will open with the output log. Please copy and paste the contents here.
     
  15. lynne2322

    lynne2322 Thread Starter

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    When I uninstall Charter Suite, and after computer restarts I go to "Programs and Features" and Charter Suite is still there.
    I thought I would download and install AVGFree if I can get Charter Suite off. I liked Charter Suite for 10 years, but lately it keeps telling me that the antivirus has not been updated for 29 days. I never updated, Charter takes care of that, and when I tried manually it will not let me update.
    Lynne
     
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