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Cookiegal

Karen
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Malware Specialist Coordinator
Joined
Aug 27, 2003
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117,156
Hi and welcome to TSG,

Please do this. Click here: http://www.thespykiller.co.uk/files/hijackthis_sfx.exe
to download Hijack This.

It’s very important that you save it to its own folder on your hard drive, such as program files (not temporary files or the desktop), so that it can create proper back-ups and be able to restore them if necessary.

If you have anything unchecked in msconfig go to run – start – type msconfig and put a check beside every entry so that it all starts up.

Close all open windows and open Hijack This. Click “Scan”. When the scan is finished (it only takes a second), the scan button will change to “Save Log”. Click on “Save Log” and then save it to NotePad. Click on “Edit” – “Select all” – “copy” and then “paste” into the thread.

DO NOT FIX ANYTHING YET, most items that appear in the log are harmless or even needed.
 
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