Need help with an older laptop

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sunnylyn

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Joined
Mar 10, 2005
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10
I have an older laptop and after a friend downloaded windows 10 it’s way to slow. He said he did click to remove windows 8 but it’s there. Is windows 8 making it slow or could it be the laptop has some virus? Another friend said I should empty the laptop because it has no space. Can you please help me and suggest me what to do. Thanks so much.
 

lochlomonder

Colin
Trusted Advisor
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Joined
Jul 24, 2015
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3,955
There may be some remnants of the Win 8 operating system on there, but I'm guessing your friend did an upgrade on it to Win 10 and it over-wrote 8 during the process.

In order to understand better what we are dealing with here, please download and run the TSG System Information Utility on the affected PC, and then post the results back to this thread.
 

managed

Allan
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Joined
May 24, 2003
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15,820
What do you mean by 'it's there' regarding Windows 8 ? Where ?

What is the make and full model of that laptop ?
 
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