Need Help with BAD_POOL_CALLER

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genman

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Jan 4, 2013
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Hello,

My wife's computer has received this "bad_pool_caller" error, which results in a blue screen of death, several times lately when she turns her computer on. After receiving the blue screen of death, we can cycle the power once or twice to get Windows to start properly. I have removed the only software that was installed recently, but that didn't seem to help.

The computer is a Dell Dimension E521 that is running Windows XP Home Edition version 5.1.2600. I read other posts where people said to attach the dmp files from the Windows\Minidump folder, so they could tell where the problem was. I have attached a zipped folder with the files from the Minidump folder.

Any help would be appreciated.
 

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genman

Thread Starter
Joined
Jan 4, 2013
Messages
3
Thanks for helping.

The results from the Blue Screen View program are in the attached Excel file in a zipped folder.

Let me know if you need more information. I included the results from the two most recent dmp files.

Let me know what to do next.
 

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blues_harp28

Trusted Advisor
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Mini010413-01.dmp 1/4/2013 08:22 BAD_POOL_CALLER 0x000000c2 0x00000007 0x00000cd4 0x00470000 0x869a8008 ntoskrnl.exe

ntoskrnl.exe is a generic error and not telling us much.

Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.
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Run a Mem Test.
http://www.memtest86.com/download.html

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.
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You can also run the Mem test from a USB stick
http://www.memtest.org/#downiso
Scroll down to Download (Pre-built & ISOs)
Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

Download to your desktop - unzip it there.
Put the USB stick into your Pc USB slot.
Click on the Install icon on your desktop - it will then have a box appear asking you to name the USB drive letter.
Put the drive letter in the box and click on install.

But first check that you are using the correct drive letter - with the USB stick in the USB slot of your PC
Right click My Computer > click on Open.
Your USB stick will be listed with the drive letter.

How to Test your RAM
http://www.bleepingcomputer.com/forums/topic207910.html
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SeaTools for DOS tutorial - ISO to CD
http://knowledge.seagate.com/articles/en_US/FAQ/201271en
SeaTools for DOS | Seagate
http://www.seagate.com/support/inte...-electronics/ld25-series/seatools-dos-master/

http://www.tacktech.com/display.cfm?ttid=287
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Is this a desktop or a laptop?
 

dai

Joined
Mar 6, 2003
Messages
11,198
have you added a video card or running with the onboard video
 
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