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Need help with files from sspMyDoom.Cih

Discussion in 'Virus & Other Malware Removal' started by Heatmiser, Feb 12, 2005.

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  1. Heatmiser

    Heatmiser Thread Starter

    Joined:
    Feb 12, 2005
    Messages:
    6
    I have downloaded a version of Hijackthis that DVK01 had posted in a thread about this Spyware. I have the files contained and I need to know what to do with them. Here are the files:

    Logfile of HijackThis v1.99.0
    Scan saved at 5:12:04 PM, on 2/12/2005
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\Explorer.EXE
    C:\PowerPanel\upssrv.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\PowerPanel\upsio.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\netap32.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\System32\ezSP_Px.exe
    C:\program files\support.com\client\bin\tgcmd.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
    C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
    C:\Program Files\Netscape\Netscape\Netscp.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\MSN Messenger\msnmsgr.exe
    C:\Program Files\CreataCard\Plus\FMRemind.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\WINDOWS\System32\wuauclt.exe
    C:\Program Files\Internet Explorer\IEXPLORE.EXE
    C:\Documents and Settings\User\Local Settings\Temporary Internet Files\Content.IE5\E9XQZ6XK\HijackThis[1].exe

    R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://awebfind.biz/sp.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ultralinks.info/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://awebfind.biz/sp.htm
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044
    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044
    R3 - Default URLSearchHook is missing
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {94289F04-8768-F544-57A7-FD7B74E13AD1} - C:\WINDOWS\system32\d3rg32.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_2_3_0.dll
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
    O4 - HKLM\..\Run: [ZTgServerSwitch] c:\program files\support.com\client\bin\tgcmd.exe /server
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\VERITAS Software\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [VAIO Recovery] C:\WINDOWS\Sonysys\VAIO Recovery\PartSeal.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
    O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
    O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe
    O4 - HKLM\..\Run: [Lexmark X5100 Series] "C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe"
    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - HKCU\..\Run: [Mozilla Quick Launch] "C:\Program Files\Netscape\Netscape\Netscp.exe" -turbo
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
    O4 - HKCU\..\Run: [zt87z442kc] C:\WINDOWS\5a1p2xum6k.exe
    O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe
    O4 - Startup: Download Plus.lnk = C:\Documents and Settings\User\Application Data\DownloadPlus.exe
    O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
    O4 - Global Startup: Billminder.lnk = C:\Program Files\Quicken\billmind.exe
    O4 - Global Startup: CreataCard Plus 3 Forget Me Not Reminders Tray Icon.lnk = C:\Program Files\CreataCard\Plus\FMRemind.exe
    O4 - Global Startup: Microsoft Windows.hta
    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE
    O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
    O4 - Global Startup: Quicken Startup.lnk = C:\Program Files\Quicken\QWDLLS.EXE
    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusearch.html?p=ZCxdm334XXUS
    O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0411.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
    O14 - IERESET.INF: START_PAGE_URL=http://www.sony.com/vaiopeople
    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocache/funwebproducts/ei/CursorManiaInitialSetup1.0.0.8.cab
    O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{E2C7C28B-F12A-4B20-AA9F-78AA26F04C9C}: NameServer = 206.196.192.4 206.196.192.71
    O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Password Validation Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: UPS Service - Cyber Power System Inc. - C:\PowerPanel\upssrv.exe
    O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
    O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Sony SPTI Service - Sony Corporation - C:\PROGRA~1\COMMON~1\SONYSH~1\AVLib\Sptisrv.exe
    O23 - Service: VAIO Media Music Server - Sony Corporation - C:\Program Files\Sony\VAIO Media Music Server\SSSvr.exe
    O23 - Service: VAIO Media Music Server (HTTP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\sv_httpd.exe
    O23 - Service: VAIO Media Music Server (UPnP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    O23 - Service: VAIO Media Photo Server - Sony Corporation - C:\Program Files\Sony\Photo Server\appsrv\PhotoAppSrv.exe
    O23 - Service: VAIO Media Photo Server (HTTP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\SV_Httpd.exe
    O23 - Service: VAIO Media Photo Server (UPnP) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\VAIO Media Platform\UPnPFramework.exe
    O23 - Service: Network Security Service - Unknown - C:\WINDOWS\system32\netap32.exe

    Thanks for your help.
     
  2. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    What files do you have contained? Do you have this one?

    C:\Program files\MKC001
     
  3. Heatmiser

    Heatmiser Thread Starter

    Joined:
    Feb 12, 2005
    Messages:
    6
    all of the above is what I have in a file that is titled Hijackthis. Once I downloaded the spykiller it put all of that in a file that the program automaticly titled Hijackthis.




    I don't know where to go from here. Can you help?
     
  4. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    Did you find the folder I asked you to look for?
     
  5. Heatmiser

    Heatmiser Thread Starter

    Joined:
    Feb 12, 2005
    Messages:
    6
    Yeah it's file titled Hijackthis and it was automaticly moved to my documents. All of the stuff that I pasted is what is in the file, just as it is. Where do I go from here?
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    Go to Control Panel - Add/Remove programs and remove:

    MyWebSearch

    First click: http://forums.techguy.org/attachment.php?attachmentid=44318

    to download cwsserviceremove.zip and unzip it to your desktop and have it ready to run later.
    ___________________________________________________________________________

    Click http://www.intermute.com/spysubtract/cwshredder_download.html to download CWShredder. Do Not run it yet. Download it to the desktop and have it ready to run later.

    ____________________________________________________________________

    Click: http://www.downloads.subratam.org/AboutBuster.zip to download AboutBuster created by Rubber Ducky.

    Unzip AboutBuster to the Desktop then click the "Update Button" then click "Check for Update" and download the updates and then click "Exit" because I don't want you to run it yet. Just get the updates so it is ready to run later in safe mode.
    _____________________________________________________________________

    Now go ahead and set your computer to show hidden files like so:

    Because XP will not always show you hidden files and folders by default, Go to Start > Search and under "More advanced search options".
    Make sure there is a check by "Search System Folders" and "Search hidden files and folders" and "Search system subfolders"

    Next click on My Computer. Go to Tools > Folder Options. Click on the View tab and make sure that "Show hidden files and folders" is checked. Also uncheck "Hide protected operating system files" and "Hide extensions for known file types" . Now click "Apply to all folders"
    Click "Apply" then "OK"


    ______________________________________________________________________

    Sign off the Internet and remain offline until this procedure is complete. Unplug your modem or disconnect the cable or phone line. Copy these instructions to notepad and save them on your desktop for easy access. You must follow these directions exactly and you cannot skip any part of it.
    ______________________________________________________________________


    Click Start > Run > and type in:

    services.msc

    Click OK.

    In the services window find Network Security Service.
    Right click and choose "Properties". On the "General" tab under "Service Status" click the "Stop" button to stop the service. Beside "Startup Type" in the dropdown menu select "Disabled". Click Apply then OK. Exit the Services utility.

    _____________________________________________________________________

    Restart to safe mode.

    http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406

    Perform the following steps in safe mode:
    ____________________________________________________________________

    Double click on the cwsserviceemove.reg file you downloaded at the beginning to enter into the registry. Answer yes when asked to have its contents added to the registry.
    ____________________________________________________________________

    Go to Start > Run and type Hijackthis. Press enter to start HijackThis. DO NOT OPEN ANYTHING ELSE!

    Put a check by these entries in Hijack This and click the "Fix Checked" button:

    R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://awebfind.biz/sp.htm

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ultralinks.info/

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://awebfind.biz/sp.htm

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044

    R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044

    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\tnris.dll/sp.html#14044

    R3 - Default URLSearchHook is missing

    O2 - BHO: (no name) - {94289F04-8768-F544-57A7-FD7B74E13AD1} - C:\WINDOWS\system32\d3rg32.dll

    O4 - HKLM\..\Run: [intdctrr] C:\WINDOWS\System32\idctup20.exe

    O4 - HKLM\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe

    O4 - HKCU\..\Run: [zt87z442kc] C:\WINDOWS\5a1p2xum6k.exe

    O4 - HKCU\..\Run: [MyWebSearch Email Plugin] C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe

    O4 - Startup: Download Plus.lnk = C:\Documents and Settings\User\Application Data\DownloadPlus.exe

    O4 - Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE

    O4 - Global Startup: Microsoft Windows.hta

    O4 - Global Startup: MyWebSearch Email Plugin.lnk = C:\Program Files\MyWebSearch\bar\1.bin\MWSOEMON.EXE

    O8 - Extra context menu item: &Search - http://bar.mywebsearch.com/menusear...?p=ZCxdm334XXUS

    O16 - DPF: {1D4DB7D2-6EC9-47A3-BD87-1E41684E07BB} - http://ak.imgfarm.com/images/nocach...etup1.0.0.8.cab

    O16 - DPF: {f760cb9e-c60f-4a89-890e-fae8b849493e} -

    O23 - Service: Network Security Service - Unknown - C:\WINDOWS\system32\netap32.exe


    Find and delete these files/folders:

    C:\WINDOWS\system32\tnris.dll - file
    C:\WINDOWS\system32\d3rg32.dll - file
    C:\WINDOWS\System32\idctup20.exe - file
    C:\PROGRA~1\MYWEBSEARCH - folder
    C:\WINDOWS\5a1p2xum6k.exe - file
    C:\Documents and Settings\User\Application Data\DownloadPlus.exe - file
    Microsoft Windows.hta - file
    C:\WINDOWS\system32\netap32.exe - file

    In safe mode navigate to the C:\Windows\Temp folder. Open the Temp folder and go to Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Go to Start > Run and type %temp% in the Run box. The Temp folder will open. Click Edit > Select All then Edit > Delete to delete the entire contents of the Temp folder.

    Finally go to Control Panel > Internet Options. On the General tab under "Temporary Internet Files" Click "Delete Files". Put a check by "Delete Offline Content" and click OK. Click on the Programs tab then click the "Reset Web Settings" button. Click Apply then OK.

    ________________________________________________________________________

    Next run aboutbuster. Double click aboutbuster.exe, click OK, click Start, then click OK. This will scan your computer for the bad files and delete them.
    _______________________________________________________________________

    Finally, run CWShredder. Just click on the cwshredder.exe then click "Fix" (Not "Scan only") and let it do its thing.
    _______________________________________________________________________

    Boot back into Windows now.

    Turn off System Restore:

    On the Desktop, right-click My Computer.
    Click Properties.
    Click the System Restore tab.
    Check Turn off System Restore.
    Click Apply, and then click OK.
    Restart your computer.

    Go to: http://housecall.trendmicro.com/ and do an online virus scan.

    Be sure and put a check in the box by "Auto Clean" before you do the scan. If it finds anything that it cannot clean have it delete it or make a note of the file location so you can delete it yourself. Housecall will detect the leftover files from this hijacker.


    This hijacker is known to alter or delete certain files so check this out please:

    Download the Hoster from: http://members.aol.com/toadbee/hoster.zip. UnZip the file and press "Restore Original Hosts" and press "OK". Exit Program.

    If you have Spybot S&D installed you will also need to replace one file. Go to: http://www.spywareinfo.com/~merijn/winfiles.html and download SDHelper.dll. Copy the file to the folder containing your Spybot S&D program (normally C:\Program Files\Spybot - Search & Destroy)

    Check in the C:\Windows\system32 folder to be sure you have a file named Shell.dll. If you do not have one, go to the C:\Windows\system32\dllcache folder.

    Find shell.dll and right click on it. Choose Copy from the menu.
    Open the System32 folder and right click on an empty space in the window. Choose Paste from the menu.

    control.exe may have been deleted.
    See if control.exe is present in C:\windows\system32

    If control.exe isn't there, go to: http://www.richardthelionhearted.com/~merijn/winfiles.html#control, and download control.exe per the instructions at the site.

    IMPORTANT!: Please check your ActiveX security settings. They may have been changed by this CWS variant to allow ALL ActiveX!! If they have been changed, reset your active x security settings in IE as recommended here: http://www.jfitz.com/tips/ie_security_config.html.

    Reboot and post another Hijack This log please.
     
  7. Heatmiser

    Heatmiser Thread Starter

    Joined:
    Feb 12, 2005
    Messages:
    6
    Thanks for the help, I'll try it and get back with you.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    No problem.

    :)
     
  9. Heatmiser

    Heatmiser Thread Starter

    Joined:
    Feb 12, 2005
    Messages:
    6
    Okay I ran into a few problems.


    When I followed the steps in searching the system folders I got through all of your steps. I clicked "Apply to all folders" and click "Apply" but "OK" never did show up on the screen. I did not get an hour glass or anything to indicate that this step was either a success or not. I went to the next step....


    Signed off and unplugged the phone lines. Next...



    Clicked start > Run > and type in :

    services.msc
    Click "OK".
    In the sservices window I found Network Security Service. Right clicked properties. Heres where I ran into problems.

    I got a window that displayed the following "Services manager: A required entry is missing or an attempt to write the registry has failed. Press OK"

    I pressed "OK" and got another message, " The sytem can not find the file specified."

    I could not go any further and I stopped right there. What should I do now?

    I won't be able to get to a computer until tomorrow around 5:00PM Central Standard time.

    Once again I would like to thank you for your help!
     
  10. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

    Joined:
    Aug 27, 2003
    Messages:
    115,325
    First Name:
    Karen
    Please continue on with the rest of the instructions.
     
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