Need help with new graphics driver

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JDMR17

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Joined
Sep 1, 2017
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1
My computer has had problems with audio and video stuttering/freezing. This happens all the time, but it happens more frequently when I'm watching a video or playing a game. I have a brand new intel laptop. I know intel isn't the top of the line when it comes to computer equipment, but this problem shouldn't happen out of box. I'm guessing its the graphics driver as that's the only result I can find online. I've uninstalled and installed the one that came with the laptop, but no profess. I downloaded a new one which worked, but me being an idiot, didn't remember anything about it. After about a day, my computer started the freezing and stuttering all over again. Any help?
 

HyperHenry

Henry
Joined
Aug 1, 2017
Messages
774
Not enough information to go on. please download the Tecguy System Info app that will show us your specs. http://static.techguy.org/download/SysInfo.exe. also please download Speccy https://www.piriform.com/speccy/download/standard. Speccy is a free diagnostic tool that shows the specs of your computer and information that could help determine a problem. When it finishes please click the file button, click Publish Snapshot, the click Copy to Clipboard. Return here and paste the link and post the new message.
 
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