Need Help With Printers Not Showing & Print Spooler Offline

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setotitan

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Joined
Jul 10, 2008
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I'm having a printer issue with a client. Essentially on a certain machine every couple days all their printers "disappear". I go in and check the print spooler and it shows offline. The fix I found is as follows:

1) Click Stop on Print Spooler

2) Click the Start Button, type "%WINDIR%\system32\spool\printers"

3) In the open window delete all files in this folder

4) Restart Print Spooler

This seems to fix the issue for a few days, but inevitably the problem crops back up. We can keep doing this, it's a fix, but not a solution. Based on the symptoms can anyone help me figure out with the remedy it going to be on this?
 
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