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Need help with recorded lectures on Adobe Connect

Discussion in 'Web & Email' started by Mansu, Oct 28, 2019.

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  1. Mansu

    Mansu Thread Starter

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    Hi,

    I not able to watch recorded lectures on Adobe Connect. Other people are able to do so, however.

    I have tried everything on Adobe's website to solve this issue. I have also tried uninstalling the applications and re-installing them. I reset the laptop this morning, but to no avail. This is a new computer, which got delivered 3 days ago.

    My exams will be over by Dec 11. I have 44 days to watch the lectures, study and appear for assignments. I had taken two days' leave from work to catch up on my studies. Those days have been wasted trying to open a single lecture.

    I would be very grateful, if someone could help me in sorting this out.

    Thank you for your valuable time.

    Regards,
    Mansu
     
  2. SpywareDr

    SpywareDr

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  3. Mansu

    Mansu Thread Starter

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  4. Mansu

    Mansu Thread Starter

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    I tried pasting the links in the browser. The video starts after 7-8 minutes. And then stops, and goes back to the starting point. After that I have to refresh it again. There's also a disparity b/w the speaker's content and slides. Nobody else is encountering this problem. Could my device be defective?
     
  5. SpywareDr

    SpywareDr

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    Possibly, or your connection. Go to speedtest.net and click Go. When the Download and Upload tests are complete, click the little chain-link icon just to the right of SHARE, copy the link in the Forum box and post it here in a new reply to this Thread.

    For example, your post will end up looking something like this:

    [​IMG]
     
  6. Mansu

    Mansu Thread Starter

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  7. SpywareDr

    SpywareDr

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    Download/Upload speeds are okay but that 82 ms Ping time is terrible (read: s-l-o-w). Might want to contact your ISP and see if they can do something to help you improve it.
     
  8. Mansu

    Mansu Thread Starter

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    So, would you say, the laptop is fine? It's the connection speed of the internet which is at fault...?
     
  9. SpywareDr

    SpywareDr

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    The only way to know would be to try the same speedtest and accessing the lectures while connected to different ISP.
     
  10. Mansu

    Mansu Thread Starter

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    I asked my friends to try and access the lectures. Both of them could watch the videos perfectly. So, I think, I should raise a replacement request for the device. It's within the 10 day replacement period.
     
  11. Mansu

    Mansu Thread Starter

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  12. SpywareDr

    SpywareDr

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    To confirm it is your device, have one of those friends try and access the lectures while using your internet access.

    If they now have a problem, it's your internet access.
    If they do not have a problem, it would be your laptop.
     
  13. Couriant

    Couriant Trusted Advisor

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    Don't bank on the information from 1 test. You should be doing 3 tests each from 3 different test sites.

    Having said that, 384 msec from a test doesn't look good either.

    Are you connecting via wireless, or Ethernet?
    If you are connecting wireless, can you connect via Ethernet and disable wireless for troubleshooting.

    Let's do a ping test via Command Prompt:

    Press the Windows key and R to bring up the Run box. Next, type cmd and press enter. In command prompt, type ping google.com -n 100 and press Enter. Let this run and it should finish within 2 minutes. Copy and paste the statistics here. It should look something like this:

    upload_2019-10-29_16-27-24.png
     
  14. Mansu

    Mansu Thread Starter

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    Hi SpywareDr and Couriant,

    I contacted the manufacturer. They sent an on-site engineer. He found a lot of things off with the laptop - OS, software, hardware, motherboard... *sigh*

    Such a bummer. When you put all your savings into something, and that turns out to be defective... It's fortunate that I got to know within three days of purchase. I've raised a request for replacement.

    Thank you for your help, guys. I really appreciate it. :)
     
  15. Couriant

    Couriant Trusted Advisor

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    OK, let us know if the new computer does resolve the Adobe Connect issue. :D
     
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