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Need help with router configuration connection.

Discussion in 'Networking' started by AwAke, Mar 9, 2011.

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  1. AwAke

    AwAke Thread Starter

    Jul 22, 2007
    I sent over a Linksys DIR-615 router to a friend in Venezuela as he does not have any wireless internet, now from my understanding and what he has explained he has a modem to router connection already, however the router does not have wireless.

    He got the router today and I told him to replace his current router with the one I sent him. Now the connection going from his modem to router wouldn't work in the WAN port. So we placed it in LAN ports along with his two PCs and great, he got internet on both computers but he can't access the router configuration to set the wireless.

    Now I made sure it all worked before I sent it, I replaced the router I have at home with it and it worked with the IP
    However when he enters that it doesn't bring him to the router configuration, nor with,, and some others.

    So I told him to use ipconfig to get the gateway IP and trying to use that to access the router, but still it won't work.
    The Ipconfig looked like:

    Adaptador Ethernet Conexión de área local :

    Sufijo de conexión específica DNS : cantv.net
    Dirección IP. . . . . . . . . . . :
    Máscara de subred . . . . . . . . :
    Puerta de enlace predeterminada :

    So basically I have come here in search for help on how I can get to the router configuration and enable the wireless for them.
    Anything you ask I can ask of him and report back.

    Thanks in advance!
  2. pedroguy


    Jan 28, 2001
    So.is there a default gateway listed in the ipconfig above ?
    And you said linksys.Did you mean d link ?
    Is the ISP cable or dsl ?The setup would be different I believe.
    Might be a good idea to go back to basics,just to make sure that everything was done in the correct order.Like so.
    Tips on setting up broadband connection, courtesy of Johnwill

    You don't need any setup disk to configure a broadband router.

    . The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
    • Turn off everything, the modem, router, computer.
    • Connect the modem to the router's WAN/Internet port.
    • Connect the computer to one of the router's LAN/Network ports.
    • Turn on the modem, wait for a steady connect light.
    • Turn on the router, wait for two minutes.
    • Boot the computer.

    When the computer is completely booted, let's see this.

    Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

    NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

    In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:


    PING <computer_IP_address>

    PING <default_gateway_address>

    PING <dns_servers>


    PING yahoo.com

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.
  3. zx10guy

    zx10guy Trusted Advisor Spam Fighter

    Mar 30, 2008
    Why does the ipconfig output have a public address? If he is properly connected to the router you sent him, he should be on a private address.
  4. TerryNet

    TerryNet Moderator

    Mar 23, 2005
    First Name:
    If he wants to just use the router as a wireless access point for one computer at a time he needs to not only connect the modem to a LAN port but also disable the router's Dhcp server. Easiest way to configure the router is with it not connected to the modem.

    Why does it not work when connected by the WAN port? Defective router? He forgot to power cycle the modem when switching the device to which it is connected? He needs to clone the computer's MAC Address to the router's WAN? Didn't properly configure the WAN for his connection type?
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